We are more than happy to combine shipping on multiple item purchases. For combined shipping on orders, we require that all items must be paid for with a single payment. One payment makes it possible to match your items up for shipping, and eliminates the extra fees we get charged when separate payments are made. (If you make separate payments, it can cost us several dollars extra in fees. A single payment helps us keep our prices low.) If separate payments are made, the full shipping charge for each item will apply. You may obtain combined shipping in two ways. The eBay checkout system can do an automatic combination for you or you can E-mail us for a shipping total. You will probably get a cheaper quote if you e-mail us with the item numbers you wish to combine and your shipping address. We will either issue you a combined invoice through eBay (after items are purchased), or give you an estimate number you can reference on your payment to make sure you get the combined rate.
All shipping prices listed are for the continental US only. We will ship to Alaska, Hawaii, and Canada, but please e-mail (include item number and zip code) for a quote before purchasing. We no longer ship to or accept payments from outside the US/Canada. We ship most of our items the same or next business day after payment is received, which allows fast delivery. Most larger items/purchases are shipped via FedEx Ground, and shipping in the continental US usually takes 2-5 days. This varies occasionally. Smaller items will ship by First Class Mail or Priority Mail, which usually takes 2-5 days, but can also vary.
Insurance is optional
We offer insurance as an optional charge because very few packages are ever lost. We do our best to package our items well to prevent damage, so we leave it as an option to help keep your shipping costs down. We don't feel it makes sense to make shipping more expensive by requiring insurance on all items - especially on inexpensive items. If you accept and pay for the optional insurance, RC Superstore will accept responsibility for any loss or damage during transit. By not accepting this optional insurance, you accept all responsibility for loss or damage of the item. We cannot replace lost/damaged items if you do not purchase insurance. We will not be able to track some items without insurance either.
We know the feeling of waiting for online purchases. Nearly every item will ship on the same or next business day after payment has been received. We use a few different shipping methods, depending on the size and weight of the items purchased. Below is a list of the most common methods we use.
First Class Mail: Usually about 2-5 days, but can take longer depending on the USPS.
Priority Mail: Averages 2-3 days within the continental US.
FedEx Ground: Most large/heavy packages are shipped this way. Tracking info is available. It usually takes 2-5 days in the continental US.
Lost Packages: Packages are rarely lost, which is why insurance is an option on smaller items. If an item is lost, we must wait to file a claim for a certain period of time. With the USPS it is 30 days, and FedEx usually is a little less depending on shipping type.
Damaged Packages: If the item you receive has been damaged in transit, please notify us immediately so we can file a claim with the carrier. All shipping materials should be saved. Once we are notified, we handle the rest. In some cases the package must be shipped back to us.