STORE POLICIES
Remarkable Treasures is committed to excellent customer service and satisfaction.
Our store policy page is very thorough to help our customers completely understand our policies up front and feel confident in the services that we provide. Our policy page will make shopping easier for you and should answer almost any question that you may have.
Please read our Store Policy completely before making a purchase from us. If you still have questions, please feel free to contact us by using the following Contact eBay Member Link, prior to making your purchase.
Contact Us
Your business is important to us and customer concerns are our number one priority. If you have any questions, comments, suggestions, or feedback about our service or quality of merchandise, please feel free to contact us by using the following Contact eBay Member Link. If you are not a registered eBay Member, you will need to become a registered eBay Member before contacting us.
Contact eBay Member
Business Hours
Per the "IMPORTANT NOTICE" posted above:
****Our eBay Store is now CLOSED****
We are currently away from our eBay Store until Monday, December 28th.
If you have recently purchased any of our items, your order has been shipped via USPS Priority Mail. For further details regarding the shipment of your order, please refer to the email we sent to you. You can also find additional shipping details for your order in the “Won” Section of your eBay Account and your USPS Priority Mail Delivery Confirmation Number will be shown next to the item(s) you purchased. You can enter the Delivery Confirmation # in the Track & Confirm Section of the USPS website www.USPS.com for the most up-to-date Delivery Status Information that is available from USPS regarding the shipment of your order. PLEASE NOTE: USPS does Not always update shipment information during the transit of “Priority Mail” packages and the Delivery Status information on the USPS website may remain the same and state the following until your package is actually delivered to you: "Status: Electronic Shipping Info. Received. The U.S. Postal Service was electronically notified by the shipper to expect your package for mailing…"
If you should have any questions regarding your order during the time that we are away, please send us an email. However, please note that during the time we are away, we will Not have access to our email. Therefore, any emails that are received during the time we are away, will be answered AFTER we have returned on Monday, December 28th.
eBay Feedback
Feedback is Optional and due to our large volume of sales on eBay, we have adopted a feedback policy that is beneficial to both parties. Please take a moment to leave us positive feedback after you have received your item(s) and then we will do the same for you. We're always eager to hear your suggestions and comments about how we can make shopping easier and better for you. Please note that we do not consider a transaction complete until you have received your order and have let us know that you are pleased with your item(s) via leaving feedback for us. We only leave feedback AFTER our customers have left feedback for us. We always leave positive feedback for our deserving customers, and we hope that you will do the same for us. Before leaving negative or neutral feedback, please allow us ample time to investigate the issue thoroughly and the opportunity to resolve the problem.
Payments
WE ONLY ACCEPT PAYPAL PAYMENTS. In order to purchase any of our items, you will be required to have a PayPal Account and your PayPal Account must be linked to your eBay Account. If you do not have a PayPal account, you can go to PayPal's web site by CLICKING HERE to sign up for your PayPal account today. It’s fast, free, secure, and easy.
SINCE OUR eBAY STORE WILL BE CLOSING AT MIDNIGHT EASTERN ON MONDAY, DECEMBER 14TH, IF YOU WOULD LIKE TO PURCHASE ANY OF OUR ITEMS, IN ORDER TO DO SO, WE ARE NOW REQUIRING ****IMMEDIATE PAYPAL PAYMENT**** FOR ALL OF OUR ITEMS.
As info., we have changed our Payment Requirements to "Immediate PayPal Payment Required", so that we will be able to ship all Paid Orders BEFORE we leave for the Holidays on Wednesday, December 16th.
IMPORTANT: If you plan on purchasing more than one item from us, please email us to let us know so that we can plan to ship all of your items together in one shipping box.
GEORGIA RESIDENTS: Add 6% Sales Tax
Non-US eBay Members:
Please note that We only allow US registered eBay Members to bid on our Auctions or make Buy-It-Now Purchases from our eBay Store. Our eBay settings do not allow Non US registered eBay Members to bid or make purchases from us. Please also note that we do not accept requests from Non US registered eBay Members to have us ship their orders to a 3rd Party US address. Our policy to only do business with US registered eBay Members and to only ship within the United States is how we have chosen to operate our business and we will NOT make any exceptions. The primary reasons are as follows:
Our policy to not sell & ship outside of the United States is because it is much more time consuming for us to process orders and communicate with Non US registered eBay Members. We run other businesses and are very busy, so if we accepted non-US orders, we would be unable to do all of our work and we cannot afford to take the extra time needed to perform the extra steps necessary in completing non-US transactions, as this would take away from the excellent customer service that our US eBay Member/Customers have become accustomed to. In addition, we do not want to assume the extra risk of shipping internationally and we cannot be held responsible for a 3rd party within the US forwarding our orders to a non US eBay Member's international address.
If you are a Non US registered eBay member, please respect our decision of how we have chosen to operate our business per the reasons provided above. Thanks!
Shipping
We will only ship to addresses within the United States (Hawaii, Alaska & Puerto Rico Included)
We DO NOT ship to AE/APO/FPO addresses or to US territories (except Puerto Rico & Guam). We will ship to PO Boxes via USPS only. Please do not bid or purchase from our store unless your billing & shipping address are within the 50 U.S. States or Puerto Rico and you are a US registered eBay Member.
We ship 100% of our orders via USPS PRIORITY MAIL. WE DO NOT ALLOW PICKUPS.
We will NOT ship orders until your "Cleared" PayPal payment is received. If you will be paying by PayPal eCheck, please see our "Payments" section above for full details regarding our Policy on PayPal eCheck payments.
As stated in all of our eBay Listings (located at the very bottom of our eBay Listings under the Shipping & Handling Section): We usually ship within 1-2 Business Days of receiving "cleared" payment. A payment is considered "cleared" after the money from the buyer has been deposited into the seller’s account. If the buyer pays by PayPal, the payment may clear immediately. However, if the buyer pays by eCheck via PayPal, it may take several days for the eCheck to clear (the length of time for your payment to "Clear" will depend upon Buyer's bank).
When the method of payment is PayPal, we will ship to the Buyer's Shipping Address as provided with the PayPal payment, It is the BUYER'S responsibility to make sure that their desired shipping address is correct in PayPal at the time they make their PayPal payment.
If the BUYER provides an incorrect shipping address and the package is returned to us, it will be the BUYER'S responsibility to submit an additional payment for Shipping & Handling charge, in order for us re-ship the order, since we will incur additional/duplicate Shipping & Handling expenses to re-ship the order. In addition, if a package is returned to us as "Unclaimed" (ie. USPS leaves a Notice (Delivery Attempt) and customer does not make arrangements with USPS to have their package re-delivered, or customer fails to pick up their package from their local Post Office within the specified time frame set forth by USPS), it will be the BUYER'S responsibility to submit an additional payment for Shipping & Handling charge, in order for us re-ship the order, since we will incur additional/duplicate Shipping & Handling expenses to re-ship the order.
***Since we currently provide FREE SHIPPING on all orders, if we have to reship a BUYER's order due to reasons as described in the previous paragraph above, the BUYER will be required to pay a Shipping and Handling Charge in order for us to reship the order. See the section below titled "INFORMATION REGARDING THE "SHIPPING & HANDLING" FEES WE CHARGE".***
IMPORTANT: Additional Information Regarding UNCLAIMED orders as described above: If an order is returned to us as "UNCLAIMED" and the BUYER decides that they no longer wish to purchase the item(s) and do Not want the item(s) re-shipped and instead request a Refund, the BUYER then becomes responsible for the Shipping Cost the SELLER Incurred to ship the original order. For example: Buyer purchases a Compact Mirror for $19.85 + Free Shipping, the Seller paid $4.80 in postage to ship the order, then the order is returned to Seller as UNCLAIMED, Seller emails Buyer requesting an additional PayPal Payment in the amount of $4.80 to cover the Additional/Duplicate expense the SELLER will incur to re-ship the order, the BUYER then requests a refund instead of a re-shipment. The Transaction is then considered a Return regardless of if it was the Buyer who made the return or if the US Postal Service is the party who made the Return (since the Buyer is now declining the re-shipment of the order). Therefore, the Refund will be in the amount of $15.05 ($19.85 - $4.80 S&H fee) *** As described below in our RETURNS Section. Following is a portion copied from our RETURNS Section: "Our Free Shipping Offer is intended to be a Discount to show our appreciation for your PURCHASE. However, if the purchase is "Undone" by a Return, then the Free Shipping Offer/Discount no longer applies and becomes Null/Void." In short, the amount Seller paid to ship the original order, then becomes the responsibility of the BUYER. Also, SELLER will NOT Issue refunds until Buyer agrees to a Transaction Cancellation that SELLER will Issue from within eBay's Resolution Center. See full details below in the RETURNS section for more information regarding the Transaction Cancellation Process (look for this section: "IMPORTANT: Also, Please note that before we will issue any refunds....")
WE SHIP ALL ORDERS via UNITED STATES POSTAL SERVICE (USPS) PRIORITY MAIL.
WE DO NOT SHIP via FEDEX, UPS OR ANY OTHER CARRIERS BESIDES USPS and WE ONLY SHIP via USPS PRIORITY MAIL (No Exceptions). WE DO NOT SHIP USPS EXPRESS MAIL (OVERNIGHT MAIL) or use any other expedited shipping service. We are sorry but we CANNOT accomodate any requests for expedited shipping . As stated above, we ONLY ship via USPS PRIORITY MAIL.
******NOTE: Per USPS's web site, USPS Priority Mail normally takes an average of 2 to 3 business days for a package to be delivered FROM the day it is shipped. However, the delivery time interval will depend upon the distance between the origination & destination addresses (we are located in Georgia). Therefore, for destinations farther away, the actual delivery time may be longer than 2-3 from the date the order is shipped. IMPORTANT: USPS does NOT guarantee delivery in 2 to 3 days, instead this is an average delivery interval based on all of the packages that USPS ships. Some USPS Priority Mail shipments take longer than the 2 to 3 day average to be delivered to the recipient. Holiday shipments, such as during the Christmas Holiday Season could possibly result in a higher percentage of USPS Priority Mail shipments taking longer than the 2 to 3 day average. Remarkable Treasures does NOT guarantee delivery time intervals for USPS shipments, because it is USPS's responsibility to deliver shipments in a timely manner after we drop our shipments off to USPS. We (Remarkable Treasures) can only guarantee when we will ship your order.*******
Once cleared payment has been received, your order will be processed and shipped via USPS Priority Mail within 1-2 Business days, UNLESS stated otherwise on our eBay Store (if this is the case, an Important Notice will be Posted on our eBay Store and in all of our eBay Listings during the time we are away from our eBay Store, or if we will be away in the VERY near futre). PLEASE NOTE: We currently DO have an "IMPORTANT NOTICE" Posted at our eBay Store (please see the "IMPORTANT NOTICE" for Information regarding Payment Deadline & Shipping Schedule Information). Our Normal Business Hours are Monday - Friday, 10:00 am - 6:00 pm EST (excluding Major Holidays).
Shipping Schedule
Per the "IMPORTANT NOTICE" posted at the top of this page:
****Our eBay Store is now CLOSED****
We are currently away from our eBay Store until Monday, December 28th.
If you have recently purchased any of our items, your order has been shipped via USPS Priority Mail. For further details regarding the shipment of your order, please refer to the email we sent to you. You can also find additional shipping details for your order in the “Won” Section of your eBay Account and your USPS Priority Mail Delivery Confirmation Number will be shown next to the item(s) you purchased. You can enter the Delivery Confirmation # in the Track & Confirm Section of the USPS website www.USPS.com for the most up-to-date Delivery Status Information that is available from USPS regarding the shipment of your order. PLEASE NOTE: USPS does Not always update shipment information during the transit of “Priority Mail” packages and the Delivery Status information on the USPS website may remain the same and state the following until your package is actually delivered to you: "Status: Electronic Shipping Info. Received. The U.S. Postal Service was electronically notified by the shipper to expect your package for mailing…"
If you should have any questions regarding your order during the time that we are away, please send us an email. However, please note that during the time we are away, we will Not have access to our email. Therefore, any emails that are received during the time we are away, will be answered AFTER we have returned on Monday, December 28th.
Estimated Delivery Time
Generally, estimated time of delivery to the customer's address is 3 to 7 business days from the date that we receive your "Cleared" PayPal Payment (this estimate excludes Saturdays, Sundays, Major Holidays, or when the US Post Office if Closed). Estmated delivery time also depends on your "ship to" address and how quickly we can process and ship you order. The majority of PAID orders received BEFORE 3:00PM EST, Monday - Friday (but not all) are shipped the next Business day after we have received your "Cleared" PayPal payment and are, therefore, delivered to the customer's address usually in 3 to 4 business days From the date your order was Shipped (this estimate excludes Saturdays, Sundays, Major Holidays and when the US Post Office is Closed). Please note: All of the above Delivery times are Estimates. USPS does Not Guarantee Delivery Times and we do Not Guarantee Delivery Times. After we ship your order and it is on it's way to you, the delivery interval is determined solely by USPS, as it is USPS's responsibility at that point to deliver your order to you in a timely manner.
Delivery Confirmation & Tracking Shipments
We will email a Shipping Notification email to the Buyer when their item(s) have shipped. As info., USPS Priority Mail has an average delivery time of 2-3 days (excluding Sundays and Holidays) FROM the date the order is acutally shipped (we ship all orders within 1-2 Business Days AFTER Cleared Payment is Received). PLEASE NOTE: USPS does Not guarantee delivery time and we (Seller) do Not guarantee delivery times. Actual delivery time also depends upon the origination and destination addresses (we are located in Georgia). So, the farther distance between Georiga and your (destination) address, the longer your order will take to be delivered to you and the delivery will most likely take longer than the average delivery time of 2-3 business days. You can also expect to see delays in delivery time during peak mailing times, such as during the Holiday Season. IMPORTANT: Please note that once we hand over our packages to USPS, it is USPS's responsibility to deliver packages in a timely manner and this is the reason that we, as the Seller, cannot guarantee when you will actually receive your order. We, as the Seller, can only Guarantee when your order will be shipped. If the buyer has not received their delivery after 10 days have passed after we have notified the buyer that their item(s) have shipped, the buyer can notify us by email to check the Delivery Confirmation of their item(s). Note that we ship 100% of all of our Customer's orders via USPS Priority Mail with Delivery Confirmation. As info., Delivery Confirmation is for our use only, to validate the status of a delivery when the buyer states they have not received their shipment after 10 days upon notification of shipment. This will let us know USPS's status of the delivery and whether USPS states if the package has been delivered or not. Delivery Confirmation does NOT provide tracking of your package; instead only final delivery can be determined from USPS's viewpoint. Delivery Confirmation states/confirms the exact date and time of delivery for "delivered" items. Therefore, Delivery Confirmation is of no use to the Buyer, it merely lets us, as the Seller, know when our customer's orders have been delivered. Therefore, since Delivery Confirmation is of no use for the Buyer during the transit/shipping phase of their order, we typically do not provide the Delivery Confirmation number to the buyer since it does not provide tracking of the package during transit.
INFORMATION REGARDING THE "SHIPPING & HANDLING" FEES WE CHARGE:
***NOTE: We currently provide FREE SHIPPING & HANDLING on all orders. However, if we have to re-ship a Buyer's order as described several paragraphs above, the BUYER will be required to pay a Shipping and Handling Charge in order for us to reship the order. Typical Shipping & Handling charges for a single item range between $4.95 and $9.95 depending on weight, size, and destination. Multiple item orders will require additional Shipping & Handling fees to recover the additional costs we incur to ship multiple items, and again the total Shipping & Handling amount due will depend on the weight, size, and destination of the shipping box.***
Shipping & Handling rates vary per item (based on weight of item, size of shipping box needed to ship order, and destination address). We utilize the most cost effective flat rate shipping methods appropriate for each item.
PLEASE NOTE: Our "Shipping & Handling" Charges are intended to cover the actual cost we must pay the United States Postal Service "USPS" to purchase your USPS "PRIORITY MAIL" Postage/Shipping Label and to cover the cost of the shipping supplies used when securely packing orders. For example: We use the following shipping supplies that are appropriate for the item(s) being shipped: New corrugated shipping boxes for large orders or odd size items when contents will not fit in smaller USPS Provided Priority Mail shipping boxes, packing peanuts, bubble wrap, packing grade paper, wrapping tissue paper, special adhesive label paper to print shipping labels, packing tape, fragile stamps, etc., which are necessary in order to securely pack your order for safe & secure shipping, not to mention the labor involved in order to carefully process all Paid Orders in a timely manner. If you are curious as to what the cost is for shipping boxes, packing peanuts, bubble wrap, special adhesive label paper, packing tape, packing grade paper, wrapping tissue paper, etc., next time you visit your local office supply store, be sure and check out the cost and you will see first hand that shipping supplies can be quite costly. We sincerely believe that the Shipping & Handling charges that we charge are fair & reasonable, you might say they are a bargain considering the extra effort we put forth to securely pack our customer's orders and how quickly we process & ship Paid Orders. Also, please note that more times than not (especially on multiple purchases when a Combined S&H Discount is applied), we (Seller) usually end up paying more in postage and for our shipping supplies to securely pack orders, than what we actually charge for the Shipping & Handling of our customer's orders. If you feel our Shipping & Handling Charges are unreasonable in any way, please remember that you are not obligated to make purchases from us. Therefore, if you do not agree with the Shipping & Handling Charges that are clearly stated on all of our eBay Listings, please do Not bid or purchase any of our items.
Combined Shipping and Handling Discount Requirements
***NOTE: Since we currently provide FREE SHIPPING on all orders, there are no additional Combined Shipping and Handling Discounts that we can offer.***
Returns
In the rare event, you are not completely satisfied with your purchase, we will be more than happy to give you a refund of your purchase price MINUS the postage & shipping supply expense, we as the Seller incurred to ship your original order to you. Therefore:
***BUYER WILL BE REQUIRED TO PAY FOR SHIPPING BOTH WAYS***
BUYER will also be REQUIRED to ship the Returned Item(s) back to Seller via "USPS (United States Postal Service) PRIORITY MAIL" Shipping. BUYER will also be REQUIRED to purchase Delivery Confirmation and Shipping Insurance on the return shipment to protect the Return shipment against loss or damage, becasue we (as the Seller) cannot be held responsible for your return shipment (this becomes the Sole Responsibility of the Buyer since the Buyer then becomes the "Shipper"). If the item(s) is lost or damaged during the Return shipment back to us, we will not be responsible for issuing a refund since the item(s) did Not arrive back to us in it's original New/Undamaged Condition.
BUYER MUST EMAIL SELLER AND REQUEST TO MAKE A RETURN WITHIN 3 DAYS OF THE DATE ORDER IS RECEIVED BY BUYER AND SELLER MUST RECEIVE YOUR RETURNED ITEM IN NEW CONDITION AND IN IT’S ORIGINAL PACKAGING WITHIN 7 DAYS OF THE DATE YOUR ITEM WAS DELIVERED TO YOU.
***Please note, even though we are currently offering Free Shipping on all orders, we as the Seller still incur Shipping & Handling (Postage & Shipping Supply Expense) Charges to ship all orders. Our Free Shipping Offer is intended to be a Discount to show our appreciation for your PURCHASE. However, if the purchase is "UNDONE" by a Return Request, then the Free Shipping Offer/Discount no longer applies and becomes Null/Void. Therefore, we (as the Seller), CANNOT be held responsible for the shipping costs that we incur to ship orders, if a Buyer changes their mind about an item, or if the Buyer failed to read the item description in full before making a purchase. It is the Buyer's responsibility to read the item description in full, view all of the photos of item (we provide multiple photos for each our listings) and then email Seller should they have any questions regarding an item, PRIOR to making their purchase. Therefore, even though the Buyer did not pay any Shipping & Handling Charges for the shipment of their order, if a Buyer wants to return an item to us, we as the Seller will NO LONGER BE RESPONSIBLE for the Shipping & Handling charges we incurred to ship the original order to the Buyer. The Shipping & Handling Charges we incurred to ship the order to the Buyer, then becomes the responsibility of the BUYER. Furthermore, if a Buyer purchased multiple items on their original order, then decides to return 1 or more of the items, then an appropriate portion of the Shipping Expense we (SELLER) incurred to ship the original order to the Buyer, then becomes the responsibility of the BUYER. For example, Buyer purchased 2 items on their original order, then Buyer decides to return 1 of the 2 items. The Seller incurred $10.30 in Shipping & Handling Expenses to ship the original order to the Buyer. The BUYER then becomes responsible for 1/2 of the Shipping & Handling Expense Seller Incurred to ship the original order to the Buyer and therefore BUYER then becomes responsible for $5.15, which is 1/2 of the Shipping & Handling Expense Seller incurred to ship the original order to the Buyer. Another example, Buyer purchased 3 items on their original order, then Buyer decides to return 2 of the 3 items. The Seller incurred $15.75 in Shipping & Handling Expenses to ship the original order to the Buyer. The BUYER then becomes responsible for 2/3 of the Shipping & Handling Expense Seller Incurred to ship the original order to the Buyer and therefore BUYER is responsible for $10.50, which is 2/3 of the Shipping & Handling Expense Seller incurred to ship the original order to the Buyer. As info., the USPS Prioriity Mail Postage cost we incur to ship orders varies, based upon destination address and the weight of item(s) including the shipping box. We print the dollar amount paid on all of the shipping labels that we purchase for all orders, so our Customers will know exactly what we paid in Postage to ship their order. The shipping supply expense will depend upon the supplies used to ship the original order. Typically for a small item weighing less than 1 lb., our shipping supply expense will be appoximately $1.00. But, for large items, the shipping supply expense will vary based upon the size of the shipping box used to ship the order, amount of packing peanuts used, amount of packing paper used, packing tape used, etc. Therefore, the shipping supply expense for larger items can range anywhere between $2.00 - $5.00 or more, if multiple items are being returned.
EXAMPLE: Customer purchases a Fairy Figurine from us, then notifies us within 3 days of the date their order was delivered (as determined from the online USPS Track & Confirm Delivery Confrimation), that they have changed their mind or purchased the item by mistake and they no longer want the item. The purchase price was $29.95 with Free Shipping. We, as the Seller paid a total of $8.98 for Shipping & Handling fees to ship the order to the Buyer's address ($6.98 for USPS Priority Mail Postage and the cost of our shipping supplies to ship the original order was approximately $2.00). Therefore, once we have received the return of the Fairy Figurine in it's original condition and all other guidelines as outlined in this "Returns" section have been met, we will then issue a Refund in the amount of $20.97 directly to the Buyer's PayPal Account. (Item Cost: of $29.95 MINUS $8.98 (Shipping & Handling Expense Seller incurred to ship the original order to the customer) = $20.97 Total Refund Amount. In addition, As stated above, the expense the Buyer incurs to ship the return item back to us, is the Sole responsibility of the BUYER.
Please note that it is a standard practice for eBay Sellers to Require the Buyer to pay the shipping expense BOTH on the initial purchase (in order for the Seller to ship the order to the Buyer) & the shipping expense to return an item, when a Buyer makes a request to return an item. The only difference is we, as the Seller, did not charge the Buyer Shipping & Handling on the initial purchase. As stated above: Our Free Shipping Offer is intended to be a Discount to show our appreciation for your PURCHASE. However, if the purchase is "UNDONE" by a Return Request, then the Free Shipping Offer/Discount no longer applies and becomes Null/Void. As an example: If a Buyer purchased an item from us BEFORE we started offering the Free Shipping (Discount), the item (Fairy Figurine) as described in the above Example would have had a Buy-It-Now Price of $29.95 + $8.95 S&H and if the Buyer made a request to return the item, the refund amount would be for $29.95 (item cost only). The Buyer would have still paid/been responsible for the $8.95 S&H charge and the Buyer would also be responsible for the shipping expense to return the item. As info., we have researched return policies for many Sellers on eBay and the majority of eBay Sellers who charge Shipping & Handling fees on the sale of their items, state in their return section that the Refund amount will be for the item cost only and buyer also pays to ship the return item back. ie: Buyer pays shipping BOTH ways.
Buyer will be provided instructions upon request to return an item. Buyer must also include our original packing slip/invoice with your return. Refunds are only available if buyer notifies us by email within 3 days of the date your item was delivered***. In addition, we must receive your returned item in its original condition within 7 days of the date your item was delivered to you***. ***Date of delivery is determined from the online USPS Track & Confirm Delivery Confirmation details posted on the USPS website, which states the exact date Buyer's original order was delivered to Buyer.
Also, BUYER MUST email Seller on the date the return shipment is made and Buyer MUST provide the Seller with the "USPS PRIORITY MAIL" DELIVERY CONFIRMATION # for the return shipment. Also, as stated above in the 2nd paragraph of this "Returns" Section: BUYER will also be REQUIRED to purchase Delivery Confirmation and Shipping Insurance on the return shipment. In addition, if the item was shipped in manufactured packaging or any manufacturer container/packaging, then the item MUST be returned in it's original undamaged manufacturer packaging for a full refund of the purchase price MINUS the Seller's original shipping expense as explained in paragraphs 1-4 of this "Returns" Section. If the original manufacturer packaging is damaged, we will charge a 25% restocking fee. If we receive a return item that is damaged during the return shipment, or if the Return Item is lost during the return shipment, we, as the Seller will No longer be responsible for issuing a refund because the item(s) was not returned to us in it's original condition. Instead, we will notify BUYER that we did not receive the return item, or we received the return item and it was damaged during the shipment back to us and it will then be the BUYER's responsibility to file an insurance claim with USPS, since the BUYER is the "Sender/Shipper" of the shipment and since the BUYER is the one that purchased the Insurance, this makes the BUYER the "Insured".
Seller will EXPECT the return item(s) to be carefully packed in the same careful manner the Seller used when packing and shipping the Buyer's original order. For example: Seller will expect the return item to be shipped back in a STURDY SHIPPING BOX, with ample packing materials to protect the item during shipment back to Seller. The use of Padded envelopes to ship the return item(s) back to Seller, return item(s) being crammed into a box that is obviously too small to protect the item during shipment, or the return item(s) being placed in a shipping box without ample packing materials on all sides of the item(s) is UNACCEPTABLE. Please remember: The Seller is not obligated to offer a Return Policy and therefore has the option to NOT allow Returns & to make "All Sales Final". However, as a COURTESY, we (Seller) have chosen to Offer a Return Option to all of our Buyers on all of the items listed at our eBay Store. So please, when returning an item, we would greatly appreciate it if the Buyer would show the same Consideration & Respect in regards to using extra care when packing and shipping return item(s) back to us (Seller), as was shown to you when we (Seller) carefully packed & shipped your original order to you.
IMPORTANT: Also, Please note that Before we will issue any refunds, that the Buyer must assist us in recovering our Final Value Fees back that we were charged when the buyer made the purchase of the item(s) that they are returning. Once Buyer makes a request to return an item, we will open a "Transaction Cancellation" Case through eBay for each item(s) with reason that Buyer and Seller mutually agree to end the transaction because Buyer has Returned or is Returning the item(s) for a Refund. eBay will send a separate email for each Transaction Cancellation. The Buyer will have to open those emails (one for each item), and follow the prompts and click on the appropriate button to agree that they mutually agree to end each transaction (one for each returned item). This process causes no harm to either the Buyer's eBay account or to ours, and once this process is completed, we will recover our eBay Final Value Fees since the transaction(s) were "undone" by the Return of the item(s). We will NOT issue any Refunds on Returned item(s) until the Buyer complies with the Transaction Cancellation Process, once we have recovered our Final Value Fees, once we have received the returned item(s), once we have inspected the return item(s), once we determine that the item(s) & manufacturer packaging (if applicable) are in their original condition and once all all other Guidelines set forth in this "Returns" section have been met. After all of the above conditions have been met, we will then issue the refund directly to the Buyer's PayPal Account.
Lost Or Damaged Packages During Transit
All items are thoroughly inspected prior to shipment and we use the utmost care in packing our Customer’s orders for safe & secure shipment. We ship 100% of our orders via USPS Priority Mail with Delivery Confirmation and since we take the above extra steps to ensure that our customers receive their orders safely, we have a VERY Low incidence of lost or damaged shipments. As an example: We have shipped close to 8,000 orders and of those shipments, we have only filed ONE Insurance Claim with USPS. Therefore, in addition to our careful packaging, we believe USPS to be highly reliable. However, we still do occasionally (at our discretion) purchase Insurance coverage at our (SELLER’s) expense on Large Multiple Item Orders (typically orders valued over $100). Please Note: Even though we do not Insure all shipments, if ALL of the Terms & Conditions of our “Lost Or Damaged Packages During Transit” Policy, are met by the BUYER, then the BUYER is protected against Loss or Damage on all items that are purchased from us. Please be sure and read our Feedback history and you will see that we are a VERY Reputable eBay Seller and we pride ourselves in the Quality Items we sell and the Superior Customer Service we provide to all of our Customers. We ALWAYS take care of our Customers and our Feedback reflects this.
IMPORTANT: IF BUYER receives any damaged item(s), THE BUYER MUST NOTIFY SELLER BY EMAIL WITHIN 3 DAYS OF THE DATE OF DELIVERY OF YOUR ORDER. Date of delivery is determined from the online USPS Track & Confirm Delivery Confirmation details for the Buyer’s shipment. After Seller has received Buyer’s email notifying Seller of receipt of any damaged item(s), Seller will then send instructions/information regarding how to return the Damaged Item(s) to us (the Seller). Or, if the damaged item was included in a Large Order and the Seller Insured the entire order, Seller will email Buyer information regarding the USPS Insurance Claim Process. All items that are reported as damaged during transit that are covered by Insurance, those claims will be handled swiftly and courteously through the Insurance carrier (USPS) and the Buyer will be Required to Assist the Seller in the Insurance Claims Process with USPS. For smaller orders that Seller Shipped without Insurance, those Claims will be handled swiftly and courteously through us (the Seller). Seller will Not issue any Refund(s) or ship Replacement(s) (if same item(s) is still available from Seller) until AFTER the Buyer’s return of the Damaged item has been received by us (the Seller) and once all other Terms and Conditions that are included in our (Seller’s) “Lost or Damaged Packages During Transit” Policy have been met by Buyer. Or, if the shipment was Insured by the Seller, Seller will Not issue any refund(s), or (if applicable) replacement item(s) will not be sent until AFTER all other Terms and Conditions that are included in our (Seller’s) “Lost or Damaged Packages During Transit” Policy have been met by Buyer and the Insurance Claim has been completed with USPS (with the assistance of the Buyer, as USPS may require forms to be completed by Buyer and USPS may also require Buyer to take the damaged item(s) along with shipping box & packaging to the Buyer’s local Post Office).
For Shipments that are Lost (Definition of a Lost Shipment: After at least 2 weeks (10 Business Days) have passed since the actual date Seller Shipped your order and the Post Office records reflect that the order has Not been delivered), those replacement orders will be re-shipped AFTER 30 calendar days have passed from the actual shipment date of the original order, unless Seller no longer carries the item(s), and in that instance, Seller would issue a refund for the purchase price of the lost item(s) directly to the Buyer’s PayPal Account (AFTER 30 days have passed from the date the original order was shipped, provided all of the other Terms and Conditions that are included in our (Seller’s) “Lost or Damaged Packages During Transit” Policy have been met by the Buyer). Please note that occasionally the USPS mis-directs/mis-routes mail and packages to the wrong Mail Sorting facility or to the wrong Post Office and this is the reason we will wait 30 days from the date the original order was shipped, in order to allow the US Postal Service (USPS) time to re-route the mis-routed package before we will consider re-shipping an order or issue a refund for the item(s) that we no longer carry. As an example: Between August 2004 to the present, we have had several "late" Priority Mail shipments. This equates to perhaps 10 or so "late" shipments that we know about, that over a week had passed after we (Seller) shipped. It is the exception rather the rule, as the Post Office is very reliable in our experience. A few of those late shipments took between 15 and 30 days to be delivered to our customer but EVERY shipment was eventually delivered. Therefore, if your order has not been delivered to you in Over two weeks from the actual date we shipped your order to you, please contact us and we will contact our Post Office and your Post Office, and for Lost orders, we will reship those orders after 30 days have passed. Or, as stated above, if item(s) are no longer available, a refund will be issued directly to your PayPal Account AFTER 30 days have passed from the actual date your order was shipped to you. In every instance to date, for us anyway, the Post Office eventually delivered all of those "Late" of “mis-routed” shipments. Additionally, Sometimes the receiving Post Office "Holds" packages that they have attempted delivery. If a Post Office is holding a package, the Post Office will only hold package(s) AFTER a Delivery Attempt Notice has been left for the Buyer stating that USPS attempted delivery. After the Attempted Delivery Notice has been left for the Buyer, it is the Buyer’s Responsibility to contact their local Post Office to arrange for re-delivery, or it is the Buyer’s Responsibility to contact their local Post Office for pick-up information. Please see our “SHIPPING” section above for full details regarding Buyer’s responsibility regarding Unclaimed orders.
IMPORTANT: Transaction Cancellation Process Information. PLEASE NOTE: If we no longer carry the item(s) that was either Lost or Damaged during shipment and a replacement is therefore NOT an option, before we will issue any refunds, the Buyer must assist us (Seller) in recovering our Final Value Fees back that we were charged when the buyer made the purchase of the item(s) that was either Lost or Damaged during shipment. For Damaged Item(s): Once Buyer reports to Seller that an item was damaged during shipment, we will open a "Transaction Cancellation" Case through eBay for each item(s) with reason that Buyer and Seller mutually agree to end the transaction because Buyer has Returned or is Returning the item(s) for a Refund. eBay will send a separate email for each Transaction Cancellation. The Buyer will have to open those emails (one for each item), and follow the prompts and click on the appropriate button to agree that they mutually agree to end each transaction (one for each returned item). This process causes no harm to either the Buyer's eBay account or to ours, and once this process is completed, we will recover our eBay Final Value Fees since the transaction(s) were "undone" by the Return of the damaged item(s). We will NOT issue any Refunds on Returned Damaged item(s) until AFTER the Buyer complies with the Transaction Cancellation Process, once we have recovered our Final Value Fees, once we have received the return of the damaged item(s) and once ALL other Terms and Conditions set forth in our (Seller’s) “Lost or Damaged Packages During Transit” Policy have been met by Buyer. AFTER all of the Seller’s Terms and Conditions have been met by the Buyer, the Seller will then issue the refund directly to the Buyer's PayPal Account. For Item(s) that are Lost during shipment: Once Buyer reports to Seller that item has not been received (after 10 days since the actual date Seller shipped order). Once, 30 days have passed since the actual date order was shipped to Buyer (as stated in the above paragraph, to allow USPS time to re-route any misrouted packages), Seller will then open a "Transaction Cancellation" Case through eBay for each item(s) with reason that Buyer and Seller mutually agree to end the transaction (since the item(s) was Lost during shipment). eBay will then send a separate email for each Transaction Cancellation Case that the Seller opens for each applicable item. The Buyer will have to open those emails (one for each item), and follow the prompts and click on the appropriate button to agree that they mutually agree to end each transaction (one for each item, if order was for multiple items). This process causes no harm to either the Buyer's eBay account or to ours, and once this process is completed, we will recover our eBay Final Value Fees since the transaction(s) were "undone" by the Pending Refund. We will NOT issue any Refunds on any Lost Item Claims until the Buyer complies with the Transaction Cancellation Process, once we have recovered our Final Value Fees and once all other Terms and Conditions set forth in our (Seller’s) “Lost or Damaged Packages During Transit” Policy have been met by Buyer. AFTER all Terms and Conditions have been met by the Buyer and 30 days has passed since original shipment date (for Lost Shipments), the Seller will then issue the refund directly to the Buyer's PayPal Account.
BUYER’S REPONSIBILITY TO PROVIDE ACCURATE SHIPPING ADDRESS: Additionally, if BUYER provides an Incorrect shipping address (shipping address that is entered in PayPal at the time PayPal Payment is made and the Buyer's order is delivered to the wrong address due to the fact that BUYER provided an incorrect shipping address at the time Buyer Submitted PayPal Payment), SELLER will NOT be held responsible for any Loss or damage during shipment. It is the BUYER’s responsibility to be sure that the Correct Shipping Address is entered in PayPal at the time payment is made. If Buyer provides an incorrect shipping address and the person at the incorrect address is honest enough to return/ship the order back to us (Seller), Buyer will be responsible for submitting payment for the (duplicate) Shipping Expense Seller will incur to re-ship the order, BEFORE the Seller will re-ship the order (full details can be found in our “SHIPPING” section regarding the re-shipment of orders). Additionally, if an order is returned to Seller as Unclaimed, Undeliverable, etc. and the BUYER decides that they no longer wish to purchase the item(s) and do Not want the item(s) re-shipped and instead the Buyer requests a Refund, the BUYER then becomes responsible for the Shipping Cost the SELLER Incurred to ship the original order to the Buyer. Therefore, the refund amount will be item price MINUS the shipping expense Seller Incurred to ship the original order to the Buyer. For full details regarding our policy on Unclaimed and Returned Orders, please see our “Shipping” Section and scroll down to: IMPORTANT: Additional Information Regarding UNCLAIMED orders.
Policy Changes
Seller reserves the right to change any store policy at any time without notice.
Remarkable Treasures is a division of Remarkable Bargains, LLC
© Copyright 2004-2009 Remarkable Bargains, LLC
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