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| Q:What is your return policy? |
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| A:We have a 7 Day Unconditional Money Back Guarantee (excluding all shipping charges) on all of our products. Please contact our customer service department before you return your purchase. Returned items must be received undamaged and in original condition. |
| Q:Do you combine shipping? |
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| A:1) For books, the first item is always $3.99 (except oversize books which are $4.50) and each additional book is $1.50 regardless of the size, weight, value, etc.
2) For paintings and all other items, you pay for the shipping and handling charges of the first item and ½ of the shipping charges of all additional items. |
| Q:When can I expect my order to arrive? |
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| A:All orders are shipped promptly via the United States Postal Service. (United States Media Mail for books.) Delivery times will vary based upon your location. You will usually receive your order within 7 to 10 business days. International delivery times will vary based upon your country. |
| Q:I noticed most of your items are listed with a best offer option. Why? |
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| A:Except for our books, most of our items are from other collectors who want to upgrade part of, or all, their collections. They usually are open to reasonable best offers to facilitate a sale. |
| Q:Do you ship internationally? |
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| A:Yes, we ship globally. We will send you an invoice with the shipping charges within 2 days of winning the auction. |
| Q:I won one of your auctions, what now? |
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| A:Shortly after the auction has ended, we will automatically send a winning bidder notification to your email address as registered with eBay. This email will include the total cost including shipping handling and insurance, our accepted methods of payment and any other relevant information. We will ship your item within 3 business days of payment. |
| Q:What forms of payments do you accept? |
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| A:Our preferred method of payment is Paypal. However, we accept the following forms of payment
• Cashier Checks
• Money Orders
• Personal Checks drawn in US Dollars. |
| Q:How do I pay by Credit Card? |
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| A:To pay by credit card you can use PayPal through our checkout link. PayPal accepts, MasterCard, Visa, American Express and Discover cards. |
| Q:I will be paying with a check or Money Order. Where do I send payment? |
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| A:I will be paying with a check or Money Order. Where do I send payment?
Please use EBAY checkout in order to notify us that you are paying by mail as well. You can then mail a check or money order in U.S. funds to: Regine Mercier, 11255 SW 143rd Court, Miami, FL 33186. Please be sure to include the appropriate shipping charges and the auction ID n |
| Q:I have other eBay items from your store that I am bidding on & would like to combine them for one shipping charge. Can I wait to make payment? |
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| A:We have no problem with you waiting for your other auctions w\bids to close before making payment. Please disregard the automated PAYMENT REMINDER e-mails that you may receive. Once you are ready to make payment on your other winning bid(s, please proceed to EBAY checkout in order for us to quickly process and ship your item(s). |
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