We accept Credit Cards, and Paypal
CREDIT CARDS: We accept Visa, MasterCard and Discover cards over the phone @ 203-261-8181 for Domestic buyers only. We will only ship to the billing address of the credit card so please have your Ebay ID number ready when calling.
PAYPAL: We will ship to the confirmed PayPal address only, so please have your paypal account confirmed to prevent any delay in shipping time.
Multiple Items/Combined Shipping:
If you are considering several items, please commit to buy but do not pay, We will invoice you for the total cost of the items with adjusted shipping for you to pay.
Any questions regarding this method please contact seller.
Will-Call Pickup (Store Location Customer Pickup):
Most items are stocked in our Eastcoast warehouse. If you would like to visit our store to pick up an item you purchased, or want to purchase, we need you to notify us prior to your arrival so we can make sure the product will be ready for pickup.
SHIPPING / DOMESTIC & INTERNATIONAL:
We ship most orders from our CT warehouse Mon-Fri and tracking information will be updated on your ebay transaction. All orders paid using PayPal will only be shipped to confirmed addresses as required by Paypal’s Protection Policies.
DOMESTIC: Shipping options are indicated on each listing. Please use the SHIPPING TAB
and enter your zip code for shipping cost. If you need something next day,
please call us @ 203-261-8181.
INTERNATIONAL: Shipping options and international locations where we ship are indicated in the listing. Please click on the Shipping Tab enter your country/zip code for shipping cost. Import Duties, Taxes and Charges are not included in the item price or shipping/handling charges. These charges are the buyer’s responsibility. Please check with your Country’s Customs Office to determine what additional cost there will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as ‘gifts’ –US and International Government regulations prohibit such behavior.
International Shipping Policy: International Shipments are sent via United States Postal Service (USPS) First Class, Priority Mail, Priority Express or DHL Express. The purchase price of the items will be stated on the customs form according to federal law. This also assures accurate valuation for insurance claims in case the item is lost or damaged. All International shipments are sent from our Connecticut warehouse only and may require additional days to consolidate to this location. You may be subject to import duties and taxes and we cannot be held liable for any charges and/or any delays caused by customs within your country. We have no control over this and you would need to contact your local customs to find what, if any, charges/delays there may be. When ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
INSURANCE & SIGNATURE CONFIRMATION:
Shipping insurance & signature confirmation is not included in the shipping/handling fee and must be requested prior to payment. Please purchase the item, do not pay for it. Notify us either thru eBay messages or call us at 203-261-8181 and we will add insurance and or signature confirmation fee to your invoice, and then you can make your payment.
LOST OR DAMAGED ITEMS:
In the rare event that your package is lost or damaged, please proceed according to the following protocol: If the parcel appears to be lost based on the tracking information from the carrier or if it has been more than 15 business days since we shipped the package, please contact us to begin a trace on the shipment. NOTE: USPS Loss claims can take 21-60 days for USPS to complete their end of the trace investigation. We cannot begin an insurance claim until USPS deems the package lost. If the package is visibly damaged upon delivery, (Note: Only open the package in the presence of the carrier). Otherwise, do not attempt to open it, leave the package in as-received condition and contact the carrier within 1 business day to report the damaged package. After contacting the carrier, contact us immediately to begin an insurance claim. Please include your full name, address, phone number, and eBay item number with your notification. Failure to report loss or damage in a timely manner may result in denial of the claim. You have up to 5 days after receipt of goods to notify us if the item is damaged and/or incorrect. Once an insurance claim is approved, we will replace the item in question or issue a refund for the value of the claim if the items cannot be replaced.
We do not accept returns on any electrical parts, Tire Tubes or Swimwear.
Please contact us regarding all returns - All return(s) must be in the same “NEW - UNUSED” condition as they were received. All item(s) must have any & all original undamaged packaging. A 20% RESTOCKING FEE will be applied to all items without them or any signs of use/wear to the item. At our discretion all refunds less the original shipping will be honored once the item arrives to us. Route 25's ACTUAL SHIPPING COSTS will be nonrefundable. Return shipping is non-refundable. All consideration will be made in the case of damaged, misfitment listed or a incorrect item sent. In the case of a EXCHANGE a customer maybe invoiced for additional shipping. If the exchangeable item requested is not available when we receive the return we will automatically issue a refund less our actual postal price for shipping.There is a period of 14 days for the date of purchase to return the item or the return can be refused and/or a 20% restocking fee can be applied.
All returns refunds and restockings fee will be at the sellers discreation.
We will work with you to determine cause of the return.
Note: Any items returned without prior approval will be refused.
Note: Any shipped orders REFUSED or UNDELIVERED to the customer and returned to our location will be assessed a 20% restocking fee and the freight charge.
Sales Tax of 6.35% is assessed to each order shipped to a CONNECTICUT address
as per state law.
We gladly leave positive feedback to all buyers once the payment is received according to the payment instructions above. Once the item is received it is much appreciated if you could do the same for us, and if you should have any issues with your purchase,
please give us a chance to try to work out an individual solution for you. Please contact us at @ 203-261-8181 or thru Ebay messages.
Items not available: In the rare event an item is not available, we will contact you to resolve this issue with possible alternate options.