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About Us
Payment Policy
Shipping Policy
Return Policy
Product Warranty


About Us
The Shack Stands Apart - And Brings It All Together.
At The Shack, we provide today's consumers with precisely what they need for their connected lives - from a targeted selection of relevant technology products, accessories and services, to the personal attention and expert guidance of knowledgeable sales associates — all in a convenient, inviting and easy-to-shop store environment.

The Right Products. In a marketplace that's continuously flooded with new devices, operating systems and accessories, The Shack offers the technology products that are relevant to today's consumers - including innovative mobile devices, consumer electronics and personal technology. Our line-up features leading national brands and wireless carriers, as well as exclusive private brands.

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Payment Policy
Immediate payment is required upon selecting "Buy It Now".

Methods:
We only accept immediate payment through the eBay checkout system.
We only accept payment via US PayPal accounts. PayPal allows you to pay using a major credit card or direct transfer from your checking account. Sign up for a PayPal account by clicking here.

Sales Tax
We are legally required to collect sales tax on items shipped to states and localities in which RadioShack currently does business in a physical location (Nexus).

Promotional
RadioShack website discounts, coupons and gift certificates are not valid for use on eBay.

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Shipping Policy
Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

At Checkout, you will be prompted to choose a shipping method for your item(s). (Please note that some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during Checkout prior to the completion of your order.

Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Two Day or Overnight service). If you choose to upgrade your shipping method, your order must be received and accepted by 10:00 a.m. CST (11:00 a.m. EST) or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

Shipping Surcharges
Some items may be subject to additional shipping and handling surcharges due to:
  • size or weight
  • shipping destination
You will be provided with the total shipping cost for your order during Checkout.

48 Contiguous United States
  • Economy Ground, normally 2 - 8 business days
    Some items may be shipped to the 48 contiguous United States via Economy Ground service. You can expect your order to arrive within 2-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

    Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
  • Standard Ground, normally 3 - 5 business days
    Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

    Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
  • Two Day, normally 2 business days
    Most items may be shipped to the 48 contiguous United States via Second Day service. In order for your order to be processed for "Two Day" service, you must place the order before 11:00 a.m. Eastern Standard Time. You can expect your order to arrive within 2 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

    Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
  • Overnight, normally 1 business day
    Most items may be shipped to the 48 contiguous United States via Overnight service. In order for your order to be processed for "Overnight" service, you must place the order before 11:00 a.m. Eastern Standard Time. You can expect your order to arrive within 1 full business day after your order is processed. Business days are Monday-Friday, excluding federal holidays within the United States.

    Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
P.O. Boxes
  • USPS Priority Delivery, normally 3-5 business days
    Most items may be shipped via USPS Priority Service, but some restrictions apply. You can expect delivery within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

    The following items cannot be shipped via USPS Priority mail at this time: items over 70 lbs., freight-only items, flammable items, and orders of more than $100.
Military APO / FPO Addresses
  • USPS Priority Delivery, normally 3-5 business days
    Most items may be shipped via USPS Priority Service, but some restrictions apply. You can expect delivery within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

    The following items cannot be shipped via USPS Priority mail at this time: items over 70 lbs., freight-only items, flammable items, and orders of more than $100.
International
We do not offer international shipping at this time.

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Return Policy
Items must be returned within 30 days of delivery.

You must include the return portion of the original packing slip. Be certain to save copies for your records. If you no longer have the packing slip, follow these steps.

Shipping and handling costs and other additional charges are non-refundable.

We will not accept CODs or third party billing for returned merchandise.

If there is extensive damage to an item upon delivery, call a Customer Care Representative immediately at 1-855-871-6073.

You can expect a refund in the same form of payment originally used for purchase within 10-15 days of our receiving your returned product.

All items purchased online MUST be returned to the online store. These returns will NOT be accepted at your local RadioShack store.
Items purchased at a RadioShack retail store may NOT be returned to our online store.


Return Exceptions
Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.

Non-refundable items include:
  • opened software or kits
  • electronic media products that are not defective (CD-ROMs, DVDs, Computer Games, Software, VHS Tapes)
Software and Games will be accepted as a return if the package is unopened, or if the Software or Game is defective.

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Product Warranty
Many of the items that are sold on RadioShack.com come with a manufacturer's warranty. Applicable warranty information can usually be found inside the box or packaging. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.

RadioShack.com provides a 90-Day Limited Warranty for products whenever the manufacturer provides no warranty or a warranty of less than 90 days.

The NEW extended service plan is not available for products being shipped to the following states: ME.

For more information on extended warranties beyond the manufacture's limited warranty please visit contact us at support.ebay@radioshack.com.

Warranty Rules & Regulations
Except in California, RadioShack makes no additional warranties of any kind, express or implied, for any product manufactured by a party other than RadioShack that comes with at least a 90-day warranty from the manufacturer.

EXCEPT WHERE PROHIBITED BY LAW, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED: (1) FOR ALL 'AS IS' SALES; AND (2) UPON THE LATER TO OCCUR OF: [A] THE EXPIRATION OF ANY APPLICABLE EXPRESS WARRANTIES, OR [B] 90 DAYS FROM DATE OF PURCHASE.

RadioShack is not liable for any loss or damage (including indirect, special, incidental or consequential damages), caused directly or indirectly by the products listed on this receipt. Some states do not allow limitations on implied warranties (such as warranties of merchantability or fitness for a particular purpose), or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In addition, you may have other rights which vary from state to state.

Products which have been subject to misuse (including static discharge), neglect, accident or modification, or which have been soldered or altered during assembly and are not capable of being tested are excluded from any warranty by RadioShack.com.

The products we sell are not authorized for use as critical components in human implantable devices, or life support devices or systems. A critical component is any component of a human implantable device, a life support device or system, whose failure to perform can be reasonably expected to cause the failure of the implant, life support device or system, or to affect its safety or effectiveness.

Many other products offered in the RadioShack Catalog or on this web site are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a warrantor, will be made available for inspection before sale, upon specific request by our Catalog Number.

We supply many products that meet military specifications as represented by the manufacturer. We do not maintain traceability on these products; therefore we only supply them as commercial parts.

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