Q: What methods of payment do you accept?
A: At the moment we only accept paypal, it’s the fastest and safest way to pay on ebay.
Q: How long do I have to pay?
A: We would prefer you to pay as soon as you buy but payment can be made up to 2 days after the initial purchase. We will make contact after this time to remind and offer any assistance.
Q: Where do you post to?
A: Most items can be posted worldwide
Q: How much is delivery?
A: Delivery is free in the uk. Please contact us if you live outside the uk for postage quotes.
Q: How long will it take?
A: We use Royal Mail standard parcels for full sized umbrellas and Royal Mail first/second class for everything else so expect to receive your purchase within a few days.
If you fail to receive your item, we will offer a replacement or refund once all checks are completed. (Please note, we will only offer a replacement once)
Q: What is your Returns policy?
A: We take great care to ensure you receive your goods in perfect condition. If however you experience a problem or your purchase is damaged then please contact us and return the item in the post with your username and details attached. Please return any damaged goods within 14 days of receipt. By law you have 28 days to return any unwanted items to us.
Q: Do i have to pay to send item(s) back?
A: Unfortunately we cannot provide the postage costs for returning items.
Q: How should i send my return to you?
A: We recommend you post any returns to us using royal mail or any other carrier who can give you a “Certificate of Posting” as, until the parcel reaches us, it’s your responsibility.
Q: How long before i receive my refund?
A: After we receive the item back, processing will take a day and a refund through paypal will take up to a week.
Any issue can be solved so please contact us if you have a problem with your purchase before leaving any negative feedback. Our number one priority is looking after our customers.
Don’t forget we are on twitter and skype to answer all questions and queries you may have regarding your purchases in real time.