How long will it take for my item to arrive?
Arrival time for shipments is an inexact science; there are a number of variables that impact the time it takes for your package to arrive. We guarantee all U.S standard shipping deliveries will arrive within 5-10 BUSINESS DAYS of your completed and received payment. Please be aware of our stated ship-to time allowance when bidding and leaving feedback.
Failure to provide a requested size for apparel, shoes, and racquets (grip size) will delay the arrival of your package.
Shipping for Books, CDs, DVDs, VHS Videos, Posters, and Photographs: To make shipping rates as affordable as possible, these items are shipped via US Postal Service Media Mail, which has extended delivery times of 8-12 BUSINESS DAYS, depending on location. Please note: shipment of these items is subject to longer than usual delivery times.
When will my item ship?
Depending on order volume, item(s) purchased, and current availability levels, funded purchases will ship within 1-4 BUSINESS DAYS of completed and received payment. Racquets may take slightly longer than other items, as they are all strung before shipment.
Can I track the progress of my shipment?
Yes, all deliveries have tracking numbers that allow you to follow their progress. As soon as we receive them, tracking numbers are forwarded to the email contact buyers provide during checkout. NOTE: Tracking your shipment is only guaranteed while in the possession of a USPS mail carrier. Once an item is with an international mail system, it's continued tracking status may no longer display.
I'm ordering more than 1 item; will my shipping be combined?
Definitely. As long as your items were included in the same checkout, they will be shipped together. Additionally, the combined weight of your items will be used in calculating the shipping charge for your order. The weight of packing materials is counted only once on multiple item orders.
Why don't you ship to my country? Where do you ship?
Rally Tennis ships to all countries available to ship to by USPS except Nigeria, Argentina, Brazil, Malaysia, Singapore, Iraq, Oman, Libya, Somalia, or Afghanistan. Unfortunately, previous issues shipping to the forementioned countries have led us to no longer offer our shipping services. We apologize for any inconvenience.
How are shipping charges calculated?
Shipping rates are based on four major factors: the weight of the item(s) selected, the size of the item(s) selected, the shipping destination, and the carrier selected.
Are expedited shipping options available?
Overnight and expedited delivery is available for some items an additional charge, please contact us for a quote.
What carrier is used to ship my purchase?
Depending on your destination and the item(s) being shipped, RallyTennis.com ships all packages via UPS (Ground) or the US Postal Service (Media Mail, First Class Mail, Priority Mail). RallyTennis.com reserves the right to ship all packages via the carrier and class it deems most time & cost effective, even if that method differs from what appears in the listing.
Are the contents of my shipment insured?
Yes. We include insurance for the full amount of your items with every delivery. There is no extra fee for insurance.
Why is the shipping cost of some Auction listings so high?
For many auction listings, we have very high shipping costs. This is not the actual shipping cost. Instead it is used as a buffer to make sure all costs of the item are covered, instead of using a reserve price. Using it this way keep our prices lower.
What types of payment are accepted?
PayPal is the only form of accepted payment. Bidders should proceed to purchase only if they intend on using a PayPal account to complete payment. Checkout should be completed and payment received within 7 days of purchase/auction close. Checkouts left open for more than 7 days will be closed, and an Unpaid Item (UPI) case will be filed with eBay to recoup lost seller fees.
How do I pay for my purchase?
Click one of the Buy-it-Now buttons at the top and bottom of every listing; you will be asked the quantity you'd like for the item listed and then be sent to a confirmation page. Enter your billing/shipping information as requested and submit payment via PayPal. Once we receive your order and payment, we will go ahead with processing the order and getting it ready to ship. It's that easy! After completing the confirmation page, a notification email is sent to your eBay registered email address including the link to checkout.
I would like more than 1 item; can I combine my order?
Absolutely. After confirming your intent to purchase an item, you'll be given the opportunity to continue shopping. As long as you add items from the same eBay ID, they will appear consolidated in a single checkout.
Can an eBay/PayPal coupon be used during checkout?
Yes, difficulties with using your coupons should be directed to eBay or PayPal.
Exchanges / Refunds / Warrantees
Do you accept returns?
Yes. Unopened and unused merchandise may be returned within 30 days of the time of payment for a full refund (minus a 10% restocking fee). Returned items will be accepted ONLY if they arrive in original packaging (plastic wrap must be on racquet handles, shoes must be in their box, etc.) and are free of wear. Shipping will be refunded only for defective merchandise. Exchanges may be made only for the same item in a different size/color. We do not guarantee the availability of exchanged items. New shipping charges are applicable on all exchanged items. We do not offer ‘store credit’.
Send returns/exchanges to:
6632 Telegraph Road, Ste 288
Bloomfield Hills, MI 48301 USA
What do warranted items cover against?
Being a Warranty Authorized Dealer of the items we sell, many of our racquets and other items include a warranty with their purchase. Warranted items protect against factory and manufacturer related defects to the functionality or cosmetics of the item. If your item breaks from normal use, or is in any way defective from a result of its manufacturing, you may have a warranty claim.
There is something wrong with my item and I'd like to make a Warranty claim on it.
If you believe you may have a warranty claim on your item, contact us and we will be happy to assist you.
Minimum Advertised Pricing (MAP) – What is it and why does it matter?
What it is…
MAP is a voluntarily pricing agreement that all legitimate manufacturer-authorized retailers enter into with our USA suppliers (the manufacturers). According to such agreements, retailers can sell MAP restricted items for any price they choose, but may not display in any print or online advertising, a price below the Minimum Advertised Price. So, the item can be sold for any price, but only advertised for the manufacturer created MAP price. Minimum Advertised Pricing was implemented to create service-based competition amongst retailers. No longer could a handful of large sellers buy up the product base and set the market price. No longer could these sellers sacrifice concerned customer satisfaction and support by being the 'only game in town'. Now, customers have a choice. Most major manufacturers have some level of MAP pricing in place: Wilson, Head, Prince, Dunlop, Babolat, ProKennex… the list goes on. From racquets to bags, shoes to string, the items on MAP lists are numerous. MAP items tend to be from manufacturer's newest lines and technologies.
Why it matters…
Manufactures don't sign authorized retailer contracts with just anybody. Any dealer with an authorized retail account with any manufacturer has worked hard to establish themselves as worthy of carrying that manufacturer's brand… with integrity. As hard as we've worked to create the retailer contracts that offer you great brands at great prices, we work with equal vigor to protect and foster these relationships. This includes, of course, obeying MAP pricing in all its instances. To be sure, authorized retailers found to be breaking MAP regulations will have their purchasing rights stripped and accounts closed. While shopping, you may notice a number of sellers offering MAP items below their Minimum Advertised Price. The dead ringer for this is when an item sells consistently for the same price from a number of sellers, and then a handful of sellers have it priced below the common (MAP) price.
BEWARE OF THESE SELLERS. Often times, these sellers are not authorized retailers and have no consideration for protecting a valued retailer account because they DO NOT HAVE ONE! Purchasing from sellers openly violating MAP pricing makes you vulnerable to a host of all-to-common pitfalls you may haven't considered. Should you have any problems with your item, any warranty claim you would have had will be null and void. Furthermore, it is sad to report that the selling of fraudulent racquets has become a big business! People will actually copy or steal racquet molds from factories and manufacture black market, imposter racquets. Think you're getting the latest MicroGel or CrossBow technology? Think again. Resellers of these imposter racquets have worked tirelessly to make them look like them real thing, but rest assured, they are not. The Bottom-Line: KNOW WHO YOU'RE BUYING FROM AND WHERE THE ITEM CAME FROM!
What grip size should I pick?
Having the right grip can make all the difference in the world. Here are a couple of quick ways to measure which grip will have you performing at your best: Holding a standard forehand grip (see picture, with the palm against the same bevel as the string face), you should be able to fit then index finger of your non-hitting hand in the space between your ring finger and palm. If there isn't enough room for your index finger, the grip is too small. If there is excess space between your finger and palm, the grip is too big.
If you don't have a racquet to measure with, you can use a ruler. With your hand open and fingers extended close together, align the ruler with the bottom lateral crease of your palm, against the vertical of your ring finger. Now, measure up to the tip of the ring finger and that should be your grip.
Remember, it's much easier to increase your grip by adding an overgrip or heat-shrink sleeve than it is to make a grip smaller. And there's nothing wrong with buying a grip that's a little too small and making it bigger. Overgrips tend to add 1/16 of an inch, and heat-shrink sleeves increase overall grip by 1/8 of an inch. Experiment to find what suits you best! There are many problems that using too big or too small of a grip can create including overcompensating, discomfort (tennis elbow), and poor play.
Can you enlarge the grip if my size is not available?
For no additional cost, we can add heat-shrink sleeves to increase the size of the grip. This also works well to create in-between sizes.
For additional detailed information about selecting a proper grip, please click here.
Does my racquet come strung?
Yes, all racquets arrive match-ready. All frame purchases include a custom 16-gauge synthetic gut stringing by one of our in-house master stringing technicians.
What kind of string do you use?
All new frame purchases are strung in-house using Gamma 16-gauge synthetic gut string. This type of stringing usually costs $20 USD in a pro shop, but we include it for free with all frame purchases.
Can I request a specific string to have my racquet strung with?
We are happy to accomodate any special stringing requests. Please be aware additional fees may apply. Email us for string type availability at questions@RallyTennis.com.
or simply send an eBay message!