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Hours of Operation
Hours of Operation
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You can make purchases at ReSellUSA 24 hours a day – 7 days a
week
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Our office is closed on Saturdays,
Sundays & Holidays. Vacation times will be posted as needed.
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Emails will be answered
as soon as possible, although they may not be answered when our office is
closed.
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Order Inquiries
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I have questions about my order. What should I do?
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To find out your order delivery
status, just go to “View Order Details” in the Ebay listing you made the
purchase from and click on the tracking link, See shipping schedule below for
additional information.
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For all other order inquiries, send
us an email
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Shipping Schedule
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Please allow enough time for your order
to be delivered before inquiring on the status.
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Orders are generally shipped
within 3 business day of receiving payment.
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You will receive an email stating
when your order was shipped.
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Please keep in mind that during
holidays, shipping could take a bit longer.
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Please refer to the following
shipping times for your chosen shipping method.
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Please refer to the
following shipping times for your chosen shipping method.
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Domestic
Service
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Estimated
Shipping Time
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International
Mail Service
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Estimated
Shipping Time
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First
Class Mail
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1-3
Business Days
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First
Class International
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Varies
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Parcel
Post
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2-9
Business Days*
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Priority
Mail International
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6-10
Business days
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Priority
Mail
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2-3
Business Days on average
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Express
Mail International
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3-5
Business days
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Express
Mail
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1-2
Business Days
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Global
Express Guaranteed
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1-3
Business days
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Media Mail
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2-9
Business Days*
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Shipping to an APO/FPO
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Please
note that orders shipped to APO/FPO zip codes are received by the US Military
Post on the same schedule as our domestic shipping schedule, then we ask that
you understand that you need to allow an additional 1-2 weeks for the
military postal service to deliver your package if its final destination is a
location within the United States or 4-6 weeks if its final destination is
overseas.
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After we ship your order, please
understand that it is in transit with the postal carrier, and we have no
control over any delays they may encounter!
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Insurance
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ReSellUSA will not be held responsible for items
damaged in the mail system.
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Purchasing insurance
is up to the buyer. Insurance is recommended.
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International
insurance is only available for Priority & Express Mail International
& Global Express Guaranteed.
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Replacement merchandise for
insured items damaged in transit will be shipped to you free, by the
same means as you chose when you made your purchase.
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Insurance covers the cost of
merchandise & shipping costs. Any handling fee & the cost
of insurance are not covered.
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Insurance Claims
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Damaged Items
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If you receive a damaged item(s),
you understand that you will have to notify us of the damage and we will send
you an email that will need to print and then complete the form and sign it. Once
we receive the completed form we will process your claim with U-Pick
Insurance.
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Upon receipt of the claim form we
will replace your item and ship it to you free of charge by the same shipping
method as you chose when making your purchase.
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All claims must be
filed within 90 days of the ship date. Also, if the claim is for lost
shipments you must wait before filing:
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21 days for
domestic shipments
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60 days for
shipments to Italy
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45 days for
shipments to all other international locations
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Upon receipt of the claim form we
will replace your item and ship it to you free of charge by the same shipping
method as you chose when making your purchase.
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If a replacement is not available, we will refund to you
the purchase price plus shipping cost, by Paypal or
check depending on the payment method you used to make the purchase.
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Satisfaction Guaranteed
or your money back - Hassle Free Return Policy
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At ReSellUSA
we stand behind our products 100%. So, if you are not pleased with your
purchase for any reason, simply email us within 7 business days of receipt
and ship it back to us within 14 days of receipt for a full refund of your
purchase price.
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Shipping and handling fees are not
refundable.
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You must include the original
invoice with the items you are returning. Make sure to specify on the invoice
the reason of return and if you are looking for an exchange or refund. If you
choose to have your items exchanged, please note the exact item you are
looking for.
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We recommend that you insure your
package and ship it via a trackable carrier method.
ReSellUSA
can not replace, refund or provide credit for any item lost during return
shipping.
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Our Return Center
will process your refund by Paypal or check,
depending on how you originally paid for your order. Please be advised that
you can expect a replacement or refund within 7 to 14 business days of our
receiving your return.
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Privacy and Security
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Is my personal information private
and secure?
Absolutely, we want
you to have a great time shopping and find something you love for a great
value, nothing more. Your information is safe with us.
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Our customer Service staff strives
to make your experience with us more enjoyable and convenient. We will make
every effort to get back to you within 24 hours (during business days).
Please contact us anytime with
questions or concerns.
We thank you for shopping at ReSellUSA.
Copyright © 2009 ReSellUSA Co. All Rights Reserved
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