Your Satisfaction Guaranteed!
ReStockIt is committed to providing quality products with exceptional service at everyday low prices. We want you to be completely satisfied with every purchase you make with us. Please note there are some products for which we cannot accept returns due to manufacturer policies. See below for complete details on restricted items.
In the unlikely event that you receive an item that is damaged or defective, please contact Customer Service within 5 days of delivery. Please inspect all items carefully upon delivery. Any visible damage must be noted at time of delivery to file a shipping claim.
Whether you ordered the wrong item or you changed your mind, simply contact us within 15 days of receipt of the item. We will be happy to provide a refund for any items you do not want. Merchandise must be unopened or in new condition with original packaging (this includes all components, manuals, accessories, etc.). A restocking fee of 15% will apply. Please note, you will not be credited for the shipping charges and you will be responsible for return freight charges.
Not all items are covered by our return policy.
We are unable to accept returns or order cancellations for the following items: opened software (may be exchanged for identical title only), memory/RAM, electronics, items with a broken security seal, dated materials (including calendars, planners and organizers), consumable/food products, medical items, china, vacuum cleaners, HON office furniture, and Arrow or Duramax sheds.
Returning an item is simple. Contact our Customer Service department via email or call us toll-free at (800) 680-0859 and one of our friendly Customer Service Representatives will take care of everything for you.
IMPORTANT: Obtain a RETURN AUTHORIZATION NUMBER and Return Address. We are unable to accept unauthorized returns, so please be sure to contact our Customer Service Department prior to returning any items to us.
- You will need to provide our Customer Service Representative with the following information:
- Company Name
- Order Number
- Item number of item(s) to be returned
- Condition of items to be returned
- Reason for Return Request
- Clearly mark your Return Authorization number on the shipping label of your return package. DO NOT WRITE ON THE BOX ITSELF OR THE MANUFACTURER MAY DENY THE RETURN.
- Mail your returned items to the address provided by our Customer Service Department.
- The goods associated with your Return Authorization must be post-dated within 7 days of Return Authorization issuance.
- We strongly suggest the use of a shipping method that can track packages. You are responsible for properly insuring the item(s) being returned.
- Return credit is issued only for product total and does not include shipping and/or handling charges.
- Return credit will only be issued to items returned in the same condition as sold.
- Return labels for defective or damaged items must be printed within 10 days and are valid for 25 days from date of customer receipt. If the return label is not used within the 25 day timeframe, the Return Authorization and associated refund will be canceled. You will be responsible for any costs related to the reshipment of merchandise.
RECEIVING YOUR REFUND
Credits are typically posted to your PayPal account within 15-20 days after we receive the returned merchandise. This allows for 5 days of processing at our warehouse, up to 5 days of processing for our Returns Department and up to 10 days of processing by your financial institution. You can check the status of your return at any time by contacting one of our friendly Customer Service Representatives. *To expedite your refund, email your package tracking number to firstname.lastname@example.org.