Please take the time to read the following: All mail will be answered within 24hrs.
P & P:
All listings require immediate payment. If ordering 2 of the same item, postage will discount automatically. If wanting to order different items, you will need to do the buy it now on each - then message me for combined postage. P & P means Postage & Packing - such as utensils used to pack and send the item.
My payment options on the listings is PayPal. I will only except a postal order in UK Sterling as another form or personal cheque, but please contact me if this is how you wish to pay.
Expect up to 5 working days for delivery, as each item is custom made and made to order. But I will try to send items asap. If needed for a specific date, please get in touch first.
REFUNDS & SIZE EXCHANGES:
If after reading the whole listing carefully, upon receipt of your item you find a problem or are not happy with it, please let me know asap. I offer refunds, they are processed in 1 week from me getting it back, I refund the item cost and outgoing postage. Under the Distance Selling Regulations, legally you have 7 days from receipt to cancel your item, and all original costs given back to you. Return postage for any item is down to the buyer, unless I sent you the wrong item.
If you require extra safe postage, message me for Recorded Delivery or Special Delivery. If your item fails to arrive within 2 weeks, please let me know. I keep postage receipts for proof of postage, and will send a replacemtn but can only claim with Royal Mail after 20 working days.
Replacements of size - please read the listing all the way down to the size guides and measure if needs be. If in doubt please message me. The same guidelines as above if you do need to exchange it - let me know within 7 days.
Please remember to tell me the size you need - it is SO IMPORTANT! without this the order can not be processed and will heavily delay it!