| Shipping Policy----------
Unless otherwise noted, shipping rates are included as a flat fee in the individual listing.
We do not ship outside the Continental United States, nor do we ship to PO, APO, or FPO boxes. Smaller items will be shipped via UPS Ground while larger items will be shipped through our network of interstate common carriers. Please note, items shipped via common carrier will be considered residential curbside delivery. This means, quite literally, that your items will be delivered to the curb in front of your home. It does not include moving the item into your home, garage, or other location nor does it include any type of installation. The carrier will call to schedule a delivery appointment once the product has arrived at your local/regional terminal. A signature is required at time of delivery. Please include a daytime phone number with your shipping information. Extraordinary delivery locations (such as an island or mountaintop) may create additional delivery charges.
Payment----------------
We accept Visa, MasterCard, American Express, and Discover through PayPal. We DO NOT ACCEPT credit card payments over the phone. Please note, PayPal's buyer and seller protection policies require that we ship to the confirmed address used at the time a payment is made. If you'd like your purchase shipped to a non-confirmed address (new construction, rental property, etc) please contact us.
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|  | | Frequently Asked Questions | | | Q:What is your Return Policy | | | A:If an item is purchased in error and/or exhibits no signs of damage the customer will be responsible for shipping the item to our store in Niles, Michigan using the same packaging and method of transportation as was used when the product was delivered. These items will be subject to a 15% restocking fee. The original shipping charges non-refundable | | Q:What is your Shipping Policy? | | | A:We do not ship outside the Continental United States, nor do we ship to PO, APO, or FPO boxes. Smaller items will be shipped via UPS Ground while larger items will be shipped through our network of interstate common carriers. Please note, items shipped via common carrier will be considered residential curbside delivery. Please see Listing Details. | | Q:What are my payment options? | | | A:We accept Visa, MasterCard, American Express, and Discover through either PayPal or a separate third party vendor. We DO NOT ACCEPT credit card payments over the phone. Please note, PayPal's buyer and seller protection policies require that we ship to the confirmed address used at the time a payment is made. | | Q:When can I expect my order to arrive? | | | A:Delivery typically occurs 3 - 5 business days from the time we receive and process payment and after the buyer has confirmed the delivery address. | | Q:Can I specify a delivery time? | | | A:Our items will be shipped via common carrier or UPS and as such we have no control as to the specific day and time the items will be delivered. Most freight carriers and UPS operate Monday through Friday. |
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