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 Replacements Ltd

Replacements Ltd

 Maintained by:
 REPLACEMENTS LTD - World's largest supplier of old & new china, crystal, flatware, & collectibles. Replacement pieces in active & discontinued fine porcelain dinnerware, pottery, glass, silver, stainless; also collector figurines, plates & ornaments!

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  • Replacemen​ts Ltd FAQs
Frequently Asked Questions
 Q: I haven't received my item: "Why does tracking not work?"
  A: U.S. Economy orders are typically shipped via FedEx SmartPost, which means that FedEx delivers the shipment to a local post office which then makes final delivery. At this time, eBay's checkout and tracking system does not recognize SmartPost tracking numbers, but these shipments can be tracked via FedEx's website.
 Q: How much is shipping & handling?
  A: Unless a different amount is specified in the listing, rates are as follows: U.S. orders shipped Economy are FREE, Standard shipping is $7.99 per order. Canadian shipments have a flat rate charge of $34.98 PER ORDER. This charge includes brokerage charges, taxes, and duties. For international rates please refer to the listing.
 Q: Do you offer Insurance?
  A: All packages shipped are 100% guaranteed by us, meaning if there’s any breakage or loss we will replace the order (if available) or refund the damaged/lost merchandise in full. We do not charge any additional fees for this service.
 Q: Do you combine orders/shipping?
  A: Yes, we can combine any UNPAID Auction and/or Buy It Now purchases made within a 3-day period onto 1 invoice for you. Ebay's checkout system will automatically combine any UNPAID purchases onto 1 invoice for you, so please wait until all your auctions or store purchases have ENDED before completing our Checkout.
 Q: Is this new or used?
  A: We don't generally classify items as "new" or "used" because most of the time we don’t know. Our inventory comes from a variety of sources on the secondary market (such as estate sales, private sellers, and stores) as well as directly from manufacturers. Our 13 million pieces of inventory are organized by pattern and piece type, not by source.
 Q: What is the backstamp / country of origin?
  A: Items in our inventory are not separated by backstamp or country of origin. If you are interested in a particular backstamp or country of origin, please let us know the specific stamp or country you’re looking for, along with the quantity, and we can have our inventory department check our warehouse to see if we can fulfill your request.
 Q: Do you offer discounts?
  A: We're sorry, but our prices are non-negotiable. Thank you for your understanding.
 Q: Is the "Buy It Now" price the price per piece or for the full quantity in the listing?
  A: The "Buy it Now" price is per piece.
 Q: I haven't received my item: "Why does tracking not work?"
  A: U.S. Economy orders are typically shipped via FedEx SmartPost, which means that FedEx delivers the shipment to a local post office which then makes final delivery. At this time, eBay's checkout and tracking system does not recognize SmartPost tracking numbers, but these shipments can be tracked via FedEx's website.