Frequently Asked Questions
Do you collect sales tax?
For those items that are located in our Los Angeles, California warehouse, sales tax is required. Please see individual listing for tax requirements.
Do you accept offers?
Unless a specific listing shows a “best offer” link we will not be able to accept email offers for discounts or reduced pricing.
What payment methods do you accept?
We accept payments made through PayPal only. With PayPal you can safely and securely pay for your online purchases using PayPal funds, credit card, debit card or checking account.
Do you ship internationally?
No, at this time we ship within the Continental US only. We do not ship to Alaska, Hawaii, Puerto, Guam or APO addresses.
How do you ship your items?
Most items are shipped from our California warehouse using FedEx. On occasion we may also use UPS or USPS at our discretion. To view the average shipping time for your area, please visit our Shipping page.
Per PayPal's policy, signature delivery will be required on orders over $250.00.
Do you combine shipping?
Yes, on most items we can combine shipping to provide a savings to you. Please email us for a combined shipping cost.
Can I pick up the item to save on shipping costs?
No. Revendel Outlet is a shipping warehouse only and does not have a retail outlet.
How do I contact you?
We communicate by email only. Please contact us at revendeloutlet@netins.net. Emails will be answered within 24-48 business hours (M-F). Please include the item number in all emails.
How long will it take to receive my order?
Most orders paid from a confirmed PayPal account are shipped within 1-2 business days after payment has cleared. Orders paid from unconfirmed PayPal accounts are shipped within 1-5 days after payment has cleared. Once your item has shipped an email will be sent to you. If the item was shipped FedEx or UPS a tracking number will be provided. To view the average shipping time for your area, please visit our Shipping page.
What happens if an item is out of stock after I have made my purchase?
We try our best to keep our listings up to date. However, from time to time an item will be purchased prior to the listing being removed. If that happens, we will contact you within 48 hours (M-F) to let you know the item is out of stock. At that time you will be offered a comparable item (if available) or a full refund.
What is your return policy?
We describe our items to the best of our ability. It is the buyers responsibility to carefully read the entire listing and research the product prior to purchasing. We will gladly accept returns for items that are defective or significantly not as described. Unless described otherwise in the listing, all other sales are final. See our Store Policies for more information.
What do I do if the item I received is defective or missing parts?
We allow buyers 10 days to inspect and test their purchase. If there is a problem with your purchase, you must contact us within 10 days of receipt to obtain an RMA (Return Merchandise Authorization) number. You will have the option of an exchange (if the item is available) or a refund of your purchase price (shipping and handling are non refundable). Item must be returned to us within 30 days of original purchase date.
How do I ship my defective item back to you?
We suggest using a “traceable carrier” that can provide proof of delivery and also that you insure your package. Revendel Outlet is not responsible for items returned that are lost or damaged in transit.
Why do I have to pay return shipping if the item that I receive is defective or broken?
Shopping online from the comfort of our homes is a great convenience. However, the process of returns is much the same as purchases made from a retail store. For purchases made from a retail store, buyer is responsible for the time and travel expense to and from the store to return the item. In the case of online shopping, the buyer is responsible for the cost of return shipping. If you choose to exchange your item, we will pay the cost to ship the exchange to you.
What happens if I receive the wrong item?
Please contact us immediately. We will request that the item be returned to us (at our expense) and the correct item will then be shipped to you.
What happens if I decide I no longer want the item?
We describe our items to the best of our ability. It is the buyers responsiblity to carefully read the entire listing and research the product prior to purchase. Revendel Outlet will accept returns for items that are defective or significantly not as described. All other returns are subject to a 20% restocking fee. See our Store Policies for more information.
How long will it take to receive my exchange/refund?
Once your item has been received, it will be tested and inspected. Please allow up to 20 business days for you exchange/refund to be processed.
Can I purchase an extended warranty for my item?
Most new and refurbished items qualify for extended warranty through SquareTrade. For more information on purchasing an extended warranty, click on the Warranty link in the listing or visit www.squaretrade.com.
What do I do if I have problems with my item after the 30 day warranty period? After the 30 day warranty period please contact the manufacturer for service information.
What does Factory Refurbished mean?
Items may be returned by the consumer for many different reasons, such as cosmetic blemishes, wrong purchase, customer remorse, etc. Even if a customer opened the product but never used it prior to returning it to the store, due to consumer laws it must be inspected by a certified technician and sold as refurbished or reconditioned. Refurbished or reconditioned items may also be store display models. Read more About Our Products.
Do you refurbish your own items?
No. We receive our refurbished items direct from various authorized dealers or the manufacturer themselves. To ensure the integrity of the secure packaging, we do not open and inspect each item.
) 
