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Rock Bottom Golf
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Feedback   l   Shipping   (Domestic)   (International)   l   Payment Info   l   Guarantees   l   Contact Info


Communicating With The Rock

RockBottomGolf will communicate with you each step of the way via your registered eBay email address, beginning with your winning bidder notification and payment instructions.

If you have any email blocking software installed, please allow it to accept messages from @rockbottomgolf.com addresses so that we may communicate effectively with you. Adding emails to your safe list is usually quite easy but can vary depending on your email provider. Most major providers will have simple instructions within their help queues to update safe lists.

Please check your SPAM or Bulk Mail folders for our messages if you do not receive an email from us shortly after the auction close. Should you have questions about an item or your purchase, please contact us by Clicking Here!.


Feedback

RockBottomGolf is a believer in the eBay Feedback Forum, and posts positive feedback upon the receipt of the buyer’s positive feedback.

If you are not satisfied, please contact customer service & let us know why. We do our best to deliver exactly what you ordered. Should we make a mistake, we want to fix it!!! Approaching us prior to leaving negative feedback helps us to keep you happy!

Contacting The Rock
Click Here!

Shipping Info

Combined Shipping

Combined shipping is available for items purchased by the same Buyer ID and from the same Seller ID for a period of seven days after the close of the first auction.
Please Note: The Seller ID name must be 100% the same and from the store, otherwise we cannot combine auctions.
If you are purchasing multiple items, please wait until the close of your last auction, or your final Buy It Now selection to complete checkout!!! Our checkout will automatically combine your items and provide you with a combined shipping rate. Once checkout is completed, no additional items may be added to your order.


Domestic Shipping Click For Rates!

Orders paid for prior to Noon EST are usually shipped the same day*. A shipping confirmation message will be sent to your eBay registered email address after 9PM EST on the day of shipment. This communication will provide you with the date of shipment and tracking number.

Shipping rates are detailed within each auction! Please review our shipping rates before you bid!

*Please Note: Shipping Days and Days-In-Transit do not include weekends or holidays!!! Orders over 20 line items will ship within 2 business days.

Can My Order Ship USPS? - Due to the inability to track shipments and slower delivery times, RockBottomGolf does not ship via the USPS.

Can My Order Ship To A PO Box? - Since RockBottomGolf does not ship orders via the USPS, we will be unable to ship to PO Boxes. Please supply a physical address during the checkout process to ensure a quick and speedy delivery.

Can My Order Ship To An APO/FPO Address? - While RockBottomGolf is a proud supporter of the troops, unfortunately we are no longer able to ship to APO/FPO addresses due to the inability to track and recover lost shipments. We strongly urge our military friends to ship to a friend or family member's address who can then forward the package on. Thanks for your understanding!

Are Combined Shipping Rates Available For Multiple Items In The Same Order? - Combined shipping is available for items purchased by the same Buyer ID and from the same Seller ID for a period of seven days after the close of the first auction. If you are purchasing multiple items, please wait until the close of your last auction, or your final Buy It Now selection to complete checkout!!! eBay checkout will automatically combine your items and provide you with a combined shipping rate. Once checkout is completed, no additional items may be added to your order.

Wondering what your combined shipping total will be? Here is a little "Scratch Math" example:
You decide to buy a bag, a golf cart and some shoes. Shipping is caclulated by taking the highest initial rate and the each additional rate for every other item.
Highest Rate Item: Carts @ $20.99
Additional Rate Item: Stand Bag @ $5.00
Additional Rate Item: Shoes @ $2.50
Your total shipping cost would be $28.49, a savings of $22.50!


When Will My Order Arrive? - Ground deliveries take 1-6 days* from our Suffolk, VA warehouse. To view your specific location and the associated shipping timeframe, please Click Here.

Expedited shipping options are available. Please Click Here to see options available in your area.

*Please Note: Shipping Days and Days-In-Transit do not include weekends or holidays!!! Please be sure to consider this when selecting your shipping method. For example, if you pay for an item on Friday before noon and select Next Day Air, on-time delivery will be Monday not Saturday!!!


Domestic Shipping Rates (Lower 48)
Items Ground
(See Chart Below For Ship Time)
$15 Surcharge For AK/HI
3 Day
Not Available To AK/HI
Next Day
$45 Surcharge For AK/HI
First Each Add'l First Each Add'l First Each Add'l
Balls
(3 Doz)
$7.99 $2.00 $14.99 $3.75 $24.99 $6.25
Clubs $9.99 $2.50 $16.99 $4.25 $29.99 $7.50
Wedge/Wood
Sets
$15.99 $4.00 $18.99 $4.75 $34.99 $8.75
Stand Bags $15.99 $4.00 $29.99 $7.50 $38.99 $9.75
Cart/Staff Bags $19.99 $5.00 $34.99 $8.75 $69.99 $17.50
Carts $20.99 $5.25 $38.99 $9.75 $69.99 $17.50
Travel Bags $19.99 $5.00 $34.99 $8.75 $69.99 $17.50
Junior Sets $15.99 $4.00 $18.99 $4.75 $34.99 $8.75
Iron Sets $15.99 $4.00 $24.99 $6.25 $34.99 $8.75
Complete Sets
w/out Bag
$19.99 $5.00 $34.99 $8.75 $56.99 $14.25
Complete Sets
w/ Bag
$26.99 $6.75 $34.99 $8.75 $56.99 $14.25
Shoes $9.99 $2.50 $16.99 $4.25 $27.99 $7.00
Apparel $6.99 $1.75 $12.99 $3.25 $21.99 $5.50
Electronics $6.99 $1.75 $12.99 $3.25 $21.99 $5.50
Gloves
(3-Pack)
$6.99 $1.75 $12.99 $3.25 $21.99 $5.50
Accessories
(Small)
$6.99 $1.75 $12.99 $3.25 $21.99 $5.50
Accessories
(Medium)
$6.99 $1.75 $16.99 $4.25 $27.99 $7.00
Accessories
(Large)
$7.99 $2.00 $24.99 $6.25 $39.99 $10.00




International Shipping Click For Rates!

Does Rock Bottom Ship Internationally? - Absolutely! Rock Bottom Golf specializes in International Shipments! Our team will select the international carrier that is best for your specific delivery. Brokerage fees are included in the stated delivery rates, however, applicable duties and taxes will be your responsibility as the importer of the merchandise.

International shipments will leave our warehouse within 2 days* of receipt of payment.

*Please Note: Shipping Days and Days-In-Transit do not include weekends or holidays!!!

Does Rock Bottom Ship To My Country? - Click Here for a chart of the countries we ship to!

Do I Have To Pay Duties/Taxes If I Am Ordering From Outside The United States? - You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information. Additionally, when ordering from Rock Bottom Golf, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

International packages are shipped as "merchandise with actual purchase prices" to comply with customs guidelines. We ship several hundred orders internationally every week and cannot run the risk of a product audit. We try to get our products to you at the lowest possible price to ease the burden on you.

Are Combined Shipping Rates Available For Multiple Items In The Same Order? - Combined shipping is available for items purchased by the same Buyer ID and from the same Seller ID for a period of seven days after the close of the first auction. If you are purchasing multiple items, please wait until the close of your last auction, or your final Buy It Now selection to complete checkout!!! eBay checkout will automatically combine your items and provide you with a combined shipping rate. Once checkout is completed, no additional items may be added to your order.

Can I Have My International Order Shipped Via USPS? - RockBottomGolf does not ship merchandise via the USPS to international locations due to the inability to track shipments.

When Will My Order Arrive? - International Air deliveries are 2-5 days* to most destinations. Each order must clear customs before being delivered to its final destination which may result in delivery delays. Please consult your local customs office for additional information.

*Please Note: Shipping Days and Days In Transit do not include weekends or holidays!!!

Why Are International Shipping Rates So High For Bulk Items? - International couriers base rates on the dimensional weight of a parcel. Therefore, the size and weight play a factor in determining the shipping weight of an item. Although many bulky items do not have a high scale weight, the size of the parcel is the determining factor in the shipping rate. For example, a bag with a scale weight of 12 lbs. has a shipping weight of 25 lbs. due to the package dimensions.

International
Items Canada
2-3 Business Days
Rest Of World
2-3 Business Days
First Each Add'l First Each Add'l

Balls
(3 Pack)

$26.99 $8.09 $43.99 $13.19
Clubs $34.99 $10.50 $45.99 $13.80

Wedge/Wood Set

$41.99 $12.59 $65.99 $19.79
Stand Bags $79.99 $79.99 $99.99 $99.99
Cart/Staff Bags $89.99 $89.99 $129.99 $129.99
Carts $109.99 $109.99 $129.99 $129.99
Travel Bags $59.99 $59.99 $89.99 $89.99
Junior Sets $69.99 $69.99 $129.99 $129.99
Iron Sets $54.99 $16.50 $65.99 $19.79
Complete Sets
w/ Bag
$89.99

$89.99

$149.99 $149.99
Complete Sets
w/out Bag
$59.99 $18.00 $99.99 $30.00
Shoes $26.99 $8.09 $43.99 $13.19
Apparel $21.99 $6.59 $28.99 $8.69
Electronics $21.99 $6.59 $28.99 $8.69
Gloves
(3-Pack)
$21.99 $6.59 $28.99 $8.69
Accessories
(Small)
$21.99 $6.59 $28.99 $8.69
Accessories
(Medium)
$26.99 $8.09 $43.99 $13.19
Accessories
(Large)
$44.99 $13.49 $49.99 $14.99


Countries Rock Bottom Ships To
Australia Austria Canada Denmark England
France Finland Germany Greece Greenland
Hong Kong Iceland Ireland Italy Japan
Luxembourg Monaco New Zealand Norway Philippines
Portugal San Marino Singapore South Korea Spain
Sweden Switzerland Taiwan United Arab Emirates United Kingdom
Please DO NOT bid on our products if your country is not listed above as we do not ship to your country.
We do not discount shipping on auction items.
Please note that we CANNOT ship Cleveland gear to any countries in Europe or Asia and we also CANNOT ship TaylorMade gear to countries in Europe as it violates international trade agreements.


Payment Info

*Please Bid And Buy Carefully - Your Bid Is A Commitment To Purchase The Item As Advertised*
***All eBay Sales Are Final***

Payment is due within 7 days from the close of the auction for the value of the items purchased, selected shipping method and sales tax where applicable (NY 7.5% and VA 5.3%). Currently PayPal is the only payment method we accept. Note that you are able to pay through PayPal with all major credit cards.

  • PayPal - Please note that RockBottomGolf does not accept PayPal payments directly from PayPal. All payments are accepted through eBay's secure checkout! After you select your shipping location and shipping method, you will be redirected to PayPal to complete your payment.

    Can I Cancel A Bid Or Exchange Items? - In the event that you recognize a bidding error before the close of the auction, please cancel using the eBay user instructions. As a seller, we cannot cancel your bid during an auction.

    In the event that you recognize a bidding error after the close of the auction, please contact us by Clicking Here and we will arrange a cancellation invoice ($5 or 15% of purchase price, which ever is greater to cover our listing fees).

    While we would love to honor requests to substitute or exchange products, in the interest of maintaining the integrity of the eBay auction marketplace we will deliver items as advertised.

    Does Rock Bottom Charge Sales Tax? - As determined by state law, we are required to collect sales tax on orders shipped to the states in which we have a physical presence. This currently includes NY (7.5%) and VA (5.3%). Sales tax is computed according to state laws on both the product price and associated services such as shipping. We don't like it any more than you do, but rules are rules!

  • Returns
    Buy-It-Now only items may be returned in an UNUSED condition within 14 days. All returns require an RA#, please contact customer service by Clicking Here to request your RA#.
    PLEASE NOTE: There is a 15% restocking fee on all voluntary returns. Return shipping charges are the responsibility of the customer. A trackable & insured shipping method is strongly recommended as we are not responsible for merchandise that has not reached our facility. Important Return Facts:
  • All returns will be inspected prior to a refund being issued to ensure the item is in unused condition.
  • Buyer is responsible for all shipping costs and any applicable duties and taxes.
  • A restocking fee of 15% of the original purchase price may be applicable.
  • Refunds will be issued within 7 business days of inspection of the item.

  • Warranty Information

    Rock Bottom Golf honors the manufacturer's warranty on all products we sell. Warranty information is included with many manufacturers' products, or may be found on their respective websites. Merchandise which has been altered in any way is not covered under the manufacturer's warranty. It is at the manufacturer's discretion whether repair, replacement or refund is the appropriate action for the item under warranty. Should you discover a defect in workmanship or parts, please contact us by Clicking Here.

    All defective items will be inspected upon receipt. After inspection, we will ship a replacement (if we have it in stock) or issue a refund for the item if the item is not replaceable.

    Contact Rock Bottom Golf

    For Service: Click Here!

    By Phone:
    US Sales: 877.540.GOLF (toll free)
    Outside The US: 585.436.7116

    Product Returns - Please Contact Us By Clicking Here to determine eligibility and obtain a Return Authorization (RA) number along with instructions for your merchandise return.