Rocket City Sales - Sales and Return Policies:

1. All sales are final.  All Buyers/Customers should review these sales and return policies prior to making a purchase(s).
2. Return of non-defective product within the first 30 days from date of purchase will be subject to a 20% Return/Restocking Fee.
3. Sales Tax will be charged on all orders purchased or delivered to an address in Alabama (AL).
4. Customer must inspect all goods upon receipt and notify Rocket City Sales within 7 business days if any products are missing or damaged.
5. Shipping fees and/or Return shipping costs are not refundable and are the sole responsibility of the customer/buyer.
6. Only defective product returns will be accepted after 30 days for repair or replacement only. Products sold with a Manufacturer or Direct Warranty must be returned directly to the product manufacturer for repair or replacement. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
7. Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only.
8. To return a product you must obtain a Return Merchandise Authorization (RMA) number. Rocket City Sales will not accept returns without prior authorization. RMA numbers are valid for 30 calendar days. RMA numbers will not be extended and will be closed upon expiration. You must contact Rocket City Sales to obtain another RMA number. Once the RMA has been issued you will receive an email from Rocket City Sales explaining what to expect during the return process. It is highly recommended that you use the non-prepaid address label provided on the lower portion of the RMA email sent out upon generation. If the return is a multiple box shipment the RMA number must be marked on all packages returned. All packages returned must have the RMA number displayed in large bold letters on the outside of the box (under the customer/buyer Return Address).
9. Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer’s expense.
10. Shipments that are refused without authorization, or that are returned due to an invalid address, are subject to a 25% Return Fee plus applicable handling fees.
11. All product(s) must be returned as originally received to include original packaging, manuals, documentation, and all bundled accessories.
12. Returns must be packaged appropriately as to minimize any unnecessary damage during transit.
13. Product(s) damaged during a return shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer’s expense. All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available Rocket City Sales will provide a refund of the purchase price within 7 to 10 business days.
14. Rocket City Sales will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells.
15. Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore automatically "defective".
16. Rocket City Sales reserves the right to refuse service to anyone.
17. Return Policies subject to change without prior notice.

(effective November 10, 2007)