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FAQ (Frequently Asked
Q: How do I combine
several items into one order? [Added:
A: Items are automatically
combined. In order for your items
to combine, please wait until all items have ended before proceeding to
checkout. If you go through
checkout before all items have ended, the items that have not ended will not
show up on your order.
Q: I went to checkout
but all of my items are not showing, what do I do now? [Added:
A: Our checkout system is on
constant alert to items ending on eBay and is usually pretty timely when
updating orders. Sometimes however
there can be a delay and if this occurs, please try checking back in about 30
Q: I went to checkout
but my items are not combined. How
do get combined shipping? [Added:
A: There are a few reasons
why your order does not include all items, most of which are because you
proceeded to checkout before all your items have ended.
So long as you have not paid for your order (completed checkout), we can
manually combine your items. Please
email us prior to completing checkout and we will be happy to manually combine
your items and email you an updated checkout invoice.
Q: I’ve paid for my
order but there is an item not on my order.
How do I add the item to my order so I can combine the shipping? [Added:
A: Once checkout has been
completed, there is no way to add to the order.
Q: Why do you use a
checkout system? [Added:
A: Rockin’ Sox sells on
several different sites, including two of our own websites.
Having a unified checkout system allows us to process orders very
efficiently, the savings of which we are able to pass on to you, the buyer.
you know? If you would prefer send funds through Paypal and not
go through checkout, that will be fine. However,
please email us and let us know that you’ve sent payment.
While we do receive Paypal payment emails, we receive hundreds per week.
Our checkout system is automated and to filter through 500 emails in
order to find your payment is simply too costly.
If you choose not to go through checkout and choose not to email us so we
can be on the lookout for your payment, your order will be significantly
delayed, if it’s ever shipped. It’s
never our intention to not ship an order that has been paid for so please, just
let us know.
Q: I only use Paypal
and want to pay with Paypal. How
can I use my Paypal account to pay for my order? [Added:
A: Our buyers are located all
around the world and many prefer to pay with their credit card, or a check or
money order. Our checkout system is
simply a step between your eBay purchase and your payment with Paypal. It also allows us to combine your items automatically without
having to wait for us to process and email you an invoice.
What we will ask when you go through checkout is your preferred shipping
address and your preferred payment method.
When you select Paypal as your payment method, you will then be directed
to Paypal to complete the payment process.
This is the exact same thing that occurs when you pay through eBay.
Q: I selected Paypal
and now you want my password. I’m
not going to give you my password. How
can I simply pay with Paypal without all of this hassle? [Added:
A: We understand that when
making multiple purchases from multiple buyers, it can become a hassle to have
to re-enter your shipping address multiple times and are continually looking for
the best way to process checkout that will be efficient for both you and us. We assure you that we are not asking for your Paypal password
and will never ask you for any passwords or private account information.
When you select Paypal as your payment method, you are then directed to
Paypal’s website to complete the payment process.
Paypal is asking you for your password, not us.
We can not simply ‘take’ funds from your Paypal account.
This is the exact same process that occurs when you ‘Pay Now’ through
eBay’s checkout system.
Q: I went to checkout
but it is trying to charge me for insurance.
I do not want insurance. [Added:
A: Insurance is optional for
buyers with a United States address, including US territories and US military
addresses. If you do not want
insurance, simply uncheck the box for insurance when selecting your preferred
shipping method. Note: UPS insures
packages up to $100 in value so there is no reason for you to pay for added
If your shipping address is
not a United States address, there is a mandatory insurance charge of $2.00 per
order. This is a fee we do not want
to have to charge, but until the US Post Office begins providing tracking
capability on all international orders and can accurately deliver all packages
within the timeframe stated on their website, this fee protects both you and us
from lost, misrouted, and significantly delayed packages.
Q: I’ve emailed you
but you haven’t responded. Why
are you not responding to my email? [Added:
A: There may be a few reasons
why we haven’t responded:
If you’ve sent your inquiry through eBay’s MyMessages, be sure you
are including your email address. All
communication is sent to your eBay registered email address.
If you do not supply your eBay registered email address, we can not reply
to your email.
It is possible we have responded to your email, but your spam filter has
moved our email to a spam folder or some similar process.
Please check your spam settings.
We may simply have not had a chance to reply.
Please allow at least 24 hours for a reply and even longer if you are
emailing on Friday or Monday as we do not operate on weekends and Monday’s are
heavy email volume days. We are also closed on most US nationally recognized holidays.
Your inquiry may be taking longer than normal in which to reply.
Typically these types of emails concern wrong items received.
Our current email system does not allow for us to reply to an email to
simply state ‘we are working on your issue but do not have an answer at this
time’ because doing so will remove your email from our queue. We see this definitely as a problem and are working on
finding a solution. Please know
that we are not simply ignoring you. [Added:
Q: I went through
checkout, and you charged me more for shipping that what was stated in the
A: We charge shipping based
on total weight of your order shipping to your zip code/country.
As stated in the listing, the shipping fee is an estimated fee for US
addresses and is based on an average rate for USPS Parcel Post, shipping from
zip code 28603 to your zip code. While
it is not a perfect system, it is a fair system.
If you are located in zones 1-4, you will probably be charged slightly
less than stated. If you are
located in zones 5-8, you will probably be charged slightly more than stated.
Did you know? -The
US Post Office will never tell you this unless you inquire.. First class
shipping and Priority shipping are the exact same service with one exception:
First class is for packages weighing less than .80 pounds (12.80 ounces) and
Priority is for packages weighing over 13 ounces.
So if you are offered First class as a shipping method during checkout,
save yourself some money and select that method.
Selecting Priority will unnecessarily increase your shipping rate while
not improving the shipping time. Selecting
Parcel post will both unnecessarily increase your shipping rate and could very
well increase the shipping time.
Q: Why was I not
provided a tracking number? [Added:
A: We offer the US Post
Office as a shipping provider for international shipping because it is by far
the lowest cost shipping method available.
Tracking capability is limited by the services they offer:
1) US Post Office First Class
International – 14-30 business days to most destinations and does not offer
US Post Office Priority Mail International – 6-10 business days to most
destinations and uses a US Customs number for tracking purposes.
US Post Office Express Mail International – 5-7 business days to most
destinations and uses a special US Customs number for tracking purposes.
Item related FAQ:
Q: I accidentally bid
on the wrong item, how can I correct this? [Added: 9/3/2008]
A-1) If the item has not yet
ended please email us and if we see your email in time, we can usually retract
your bid. Once your bid is
retracted, you can then bid on the correct item.
A-2) If the item has ended,
we are more than willing to work with you because everyone makes mistakes.
If you will email us with the situation along with the eBay item number
you meant to get, what we will usually do is add the item you need from our
inventory and remove the eBay item you purchased from the order.
If the item is significantly different in price, we will ask that you pay
the difference in price, either Bid or BIN depending on what your ending price
was. Note: This is not eBay
avoidance as in this situation we will not ask for a mutual agreement to cancel
the item you purchased. You will
however not receive feedback for the item.
If you would like feedback for the item purchased by mistake, you will
need to email us and in most cases, we will be happy to leave positive feedback
for a positive transaction.
If you end an item on eBay, realize your mistake and then purchase the
correct item on eBay, you will end up with two items on your order.
eBay is very clear in their policy in regards to bidding/buying items.
Once you have ended an item, you are obligated to complete the purchase.
So please do not make this mistake.
We are more than willing to work with you, but only so far.
eBay charges a high commission. If
you find yourself in this situation, you can email us.
We work with buyers on a case by case basis, because…
Some buyers will bid on multiple items in order to get the best price and
then make an excuse in order to pay for the lowest priced item.
In other cases we have noticed buyers will bid on an item ending soonest
and then ask that we change their item to a different size/color just so they
can get a good price without having to wait.
These types of buyers ruin the auction process for everyone and we simply
will not tolerate the behavior.
Q: The listing does not
state how many I will receive? How do I know what I'm buying? [Added:
A: If the listing title does
not state a quantity, always assume the listing is for one item. If
there are multiple items in the package, we will always include this in the
title i.e. 3 pair underwear, 3 pack shirts, etc.
Q: The listing said
pair but I only received one. What's going on? [Added:
A: Pair does not refer to
quantity. A pair of boxers, or a pair of underwear is the same as a pair of
jeans. It is a quantity of one.
If there are multiple items in the package, we will always include this in the
title i.e. 3 pair underwear, 3 pack shirts, etc.
emails for consideration in the FAQ:
Q: What is your
combined shipping rate? [Added:
A: Shipping is based on total
weight of the order shipping to your zip code/country.
There is a shipping calculator button located in the listing description.
Clicking on this will provide you with a shipping quote for this item as
well as a shipping quote for multiples of this item.
If you would like a shipping quote for different items, please email us
with the item number(s) in which you are interested as well as your zip
code/country and we will be happy to provide a shipping quote.
Q: Please send an
invoice to reflect combined shipping. [Added:
A: Items are automatically
combined, all you need to do is proceed to checkout.
During checkout, you select your preferred shipping method as well as
your preferred payment method.
Q: What is the
difference between an item, an order, and a package? [Added:
A: An item is an eBay listing
purchased on eBay. An order can
consist of one or more items. A
package is basically an order that has been shipped.
Q: What is a UPC? [Added:
UPC stands for Universal Product Code. Any
item that is available for resale in most retail stores will have a UPC code.
This code uniquely identifies that product. Manufacturers must purchase UPC numbers which are then
registered to that manufacturer. Whether
you know it or not, you have crossed paths many times with UPC codes.
Whenever you hear that ‘beep’ at the register of your local grocery
store or mall, that is the cashier scanning the UPC barcode.
It not only speeds the process of checkout, it also tells the retailer
that item has sold and they need to order another soon.
In some cases it can also tell the retailer exactly what time it has sold
which can be useful in making sure there is enough stock to fill needs.