Shipping Information
Return Policy
Returns happen, it's inevitable.
Whether you buy it off the shelf or order from your PC, there is no guarantee
you're going to want to keep your purchase. That is why we offer a 100%
Satisfaction Guarantee. We want you to be happy and comfortable with your
purchase!
The item you received is as described, but you are not satisfied and would
like to return:
Email sales@rockinsox.com to request
a Return Authorization (RA) number
You are responsible for return shipping fees
Once returned, we will refund the item as well as the
original shipping
The item you received is as described, but you ordered the wrong item and
want to exchange:
Email sales@rockinsox.com for
exchange options and to request a Return Authorization (RA) number
You are responsible for return shipping fees
Once returned, a replacement order will be shipped at no
additional cost to you
The item you received is as described, but is defective:
Email sales@rockinsox.com and
clearly state the problem to the best of your ability (a picture is worth 1000
words)
A customer service rep will work with you to best understand
the problem and work a solution
Depending on the solution, the result may be a discount
refund, a reshipment, a full refund, or a reshipment with call tag
The item you received is clearly not as described:
Unfortunately mistakes happen and we work hard to train and
reduce human error as much as possible
Email sales@rockinsox.com and
clearly state the problem to the best of your ability (a picture is worth 1000
words)
A customer service rep will work with you to best understand
the problem and work a solution
Depending on the solution, the result may be a discount
refund, a reshipment, a full refund, or a reshipment with call tag
Contact Us:
If you have further questions or concerns, you can always email sales@rockinsox.com
or view our Contact Us page for more information.
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