Store Policies
Returns, Exchanges &
Warranties
| Returns, Exchanges, & Warranties |
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| Return
policy |
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We want you to be happy
with your purchase, however, there may be cases where you will need to
return your skates (or other merchandise) for a refund. We offer a 365 day returnpolicy on most skates,
parts, and accessories in our store! We offer this only on new and unused
merchandise in original box . For this reason, it is highly recommended
that you try your skates on indoors on a smooth carpeted
surface to ensure
proper fit before using them. This will preserve the condition of the
items should you choose to return them. Also, it is recommended that your
preserve the box in it's original condition.
There is a 10%
restocking fee on all returned merchandise. We will waive the
restocking fee if you purchase another set of skates. Some Custom Built
Skates will also be subject to a dismount fee. Shipping is the
responsibility of the customer in all directions. Original shipping
charges will be deducted for all items including those marked free ship.
Of course, if we made a shipping error we will correct our mistake and no
additional shipping cost falls on you, the customer. If you receive a
damaged or defective item, we will replace or repair the item for you and
will cover the shipping charges. Returns are easy when shopping with
RollerSkateNation.com!
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| Exchange
policy |
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We understand that there
may be situations in which you will need to exchange your skate for a
different size or a different skate. We want you to be satisfied with your
purchase and will make the exchange process as efficient as possible. We
offer a 365 day exchange policy on most skates,
parts, and accessories in our store! We offer this only on new and unused
merchandise .For this reason, it is highly recommended that you try your
skates on indoors on a smooth carpeted
surface to ensure
proper fit before using them. This will preserve the condition of the
items should you choose to return them. Also, it is recommended that your
preserve the box in it's original condition.
Some Custom Built Skates
will be subject to a dismount fee. Shipping is the responsibility of
the customer in all directions. Original shipping charges will be deducted
for all items including those marked free ship. Of course, if we made a
shipping error we will correct our mistake and no additional shipping cost
falls on you, the customer. If you receive a damaged or defective item, we
will replace or repair the item for you. To obtain a different size
or item, please place a new order through our website. Exchanges are
easy when shopping with RollerSkateNation.com!
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| Warranties |
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The majority of our
skates are covered by a 30-day manufacturers warranty and, in many cases,
a 1 year warranty. We also have a few manufacturers that cover their
products for life. If you feel you have a warranty claim, we may ask
you to send us a picture or ship the item back for inspection. Once
the product is determined to be defective, the item will be repaired or
replaced. A refund might also be provided for the cost of the
merchandise. For more information, please contact
us.
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| Return or exchange your
order |
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In order to get you the correct pair of skates as soon as possible
please follow the instructions below for returns and exchanges.
RETURNS
Step 1: Simply send us an emailwith your request
so that we can send you a Return Merchandise Authorization number (RMA).
Please include your order number and/or name with your submission.
Step 2: We will send you the RMA # with a
form to print out and put in the box to mail back to us. Shipping is the
responsibility of the customer in all directions.
Step 3: Allow 15-30 days to see the
refund (less restocking and shipping fees) on your credit card.
EXCHANGES
In order to get you
skating as soon as possible we have found that the fastest way to do that
is for the customer to return the skates to us and immediately order the
correct pair of skates in a new order. That way you will get your correct
skates in a timely manner. If this poses a problem then just contact us
and we will make other arrangements for you.
Step 1: Simply send us anemailwith your request
so that we can send you a Return Merchandise Authorization number (RMA).
Please include your order number and/or name with your submission.
Step 2: We will send you the RMA # with a
form to print out and put in the box to mail back to us. Shipping is the
responsibility of the customer in all directions.
Step 3: Go ahead and place your new order
on our website for your desired exchange item and then allow 15-30
days to see the refund (less shipping fees) on your credit card.
If you have any
additional questions that are not answered here please contact
us. |
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