NEW ITEMS SHIPPED FROM THE WAREHOUSE- 100% Satisfaction guaranteed!-- If you are not completely satisfied with your purchase, you may return it to us within 3 days for a full refund. We have professional packers ship our new items to you- They are double boxed with lots of peanuts to ensure safe arrival to your door!! Should anything ever become damaged please notify us immediately for a exchange-----please note our listed policies have a procedure- you must contact us immediately for refund or exchange and shipping fees are not refundable as they were paid out for the service you recieved. This policy covers our warehouse items only- Please check auction details to see if your item is covered. Thank you!