 |
| Q:Do you offer express shipping? |
|
| A:We offer express shipping for destinations in the contiguous USA. UPS express rates can be found in the "Shipping" section of all of our listings. |
| Q:How do we contact the store? |
|
| A:We prefer that you use eBays mail system. This is the quickest way to contact us. If you need to contact us by phone please call (920) 639-0602. M-F 9am - 6pm cst and weekends 10am - 4pm cst. |
| Q:What is your return policy? |
|
| A:Please review the return policy outlined in each of our listings. |
| Q:Do you combine shipping? |
|
| A:Combined shipping must be done WITHIN 7 CALENDAR DAYS of the first winning bid. You have 7 days to win or buy items. We must receive payment within 48 hour of the receipt of combined invoice and prefer to be paid by paypal or credit card. There are some items that we cannot combine shipping. Please review complete policy in our listings. |
| Q:When can I expect my order to arrive? |
|
| A:We typically ship within 2 business days of receipt of payment. The transit time for your shipment depends on a number for factors including domestic versus international. Please review the shipping section of our listing for more complete details. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:Our shipping charges are stated in the shipping section of our listings. This includes domestic, Canadian, and other international rates. Our shipping rates include carrier charges, packing materials, insurance on domestic shipments, and a handling labor charge. |
| Q:Do you ship internationally? |
|
| A:Absolutely we do. If any of our listings indicate shipping to the USA only it's probably a mistake. Please contact us if your having any problems with any of our listings w/ respect to those marked USA only. Our international rates are stated in the shipping section of the listing. Please understand that you need to communicate in English. |
| Q:What size should I order? |
|
| A:We have provided a measurements link in all our listing. This link will take you to a informational page giving specific instructions on how to take accurate measurements. You will find excellent information on how to take measurements. |
| Q:Where do you get your dresses and have they been in a retail environment? |
|
| A:Unless otherwise stated, our dresses are brand new, have never been worn, have never been in a retail environment and come direct to us from the designer or other wholesalers. |
| Q:Will I be able to track my shipment? |
|
| A:UPS service provides an email with your tracking number sent to your email account. Payments made via Paypal the tracking information will be sent to the email address on file with Paypal. Payments via credit card or money order the information will be sent to the email address on file with ebay.International shipments via USPS will receive emails. |
| Q:Can you make alterations? |
|
| A:We do not do alterations, however most formal wear will need alterations for that perfect fit. Our experience is that if you find a qualified alterations store, most alterations can be done at reasonable costs. |
| Q:What color is the dress? |
|
| A:There are so many factors that influence the colors you see from our pictures. Computer monitors, digital cameras, and lighting conditions to mention a few. If color is your most important factor in purchasing a dress we suggest you go to a store to make your purchase. That way you will be able to view the color in person. |
| Q:Will you send me additional pictures? |
|
| A:All our listing contain 5-10 pictures. Please scroll down in the listings to view additional pictures. |
| Q:Can you order specific dresses? |
|
| A:We are authorized retailers for Allure, Alyce Designs, Bella Formals, Envi, Faviana, Fire & Ice, Joli Prom, Jovani, Panoply, Party Time, Precious Formals, Sherri Hill, Studio 17, Terani, Tiffany Designs and Tony Bowls. We can special order any dress from any of the designers listed above. |
| Q:Oh those wrinkles. How do you get rid of them? |
|
| A:Take the dress out of the packaging and hang it up. You can also hang the dress in a steam filled bathroom by turning the shower on hot for a few minutes. You can purchase a hand held steamer at most department stores or a professional steamer from Jiffy Steamers. Lastly, prom/wedding shops will have a professional steamer. NEVER USE A STEAM IRON. |
| Q:What forms of payment do you accept? |
|
| A:Our preferred method of payment is Paypal. If you use an echeck it can take up to 5 business days for your echeck to clear and we cannot ship your purchase until it does clear. Additionally, we accept Visa/Mastercard/Discover via the phone. |
| Q:Do you sell dresses in lots? |
|
| A:Yes, if you are interested in purchasing a lot of dresses please email us. We have at any given time anywhere from 50 - 100 dresses that we can sell in a lot. We are always looking to reduce our inventory levels to make room for new purchases. |
) 
