Ruby Jewelry NY wants to make your online purchase of jewelry a convenient and hassle-free experience. We accept all major credit cards and debit cards via PayPal. PayPal is the most secure way of payment. All your information is kept strictly confidential and is not shared with any outside agencies.
We do not accept Money Orders, Checks, or any payment method other than PayPal as per our policies and terms with EBay.
If you have any further questions or concerns regarding our payment policy, feel free to contact us via email or phone.
At Ruby Jewelry NY, your complete satisfaction is important to us. If you are not completely satisfied with your purchase, we will be happy to refund, replace or exchange any item within 14 Days of shipping the item.
You must return items in new or unused condition with all original packaging and materials included.New and Unused Condition means that there are no scratches, blemishes, marks, or any other damage(s) on the item, and that it has not been sized or altered in any way.
If you are returning merchandise as a result of (1) error on the part of Ruby Jewelry NY, or (2) defective product, we will exchange it free of charge, or refund the full cost of the merchandise including shipping charges. We will also provide you return shipping label.
Non-Refundable Items Examples of non-refundable products include:
Products modified as per customer requests
Items which have been abused or modified
Special orders made to customer specifications
Broken or damaged parts
How To Prepare A Return
Receive your Return Authorization Code. Call (917) 243-4820 and you will be given a Return Authorization Code.Write this code on the inside and outside of the package.
Package Your Return. Include all original packaging and material. Ship to the below Return Shipping Address:
Ruby Jewelry NY
<Your Return Authorization Number>
36 West 47th Street, Suite 504
New York, NY 10036
Insure Your Package. Please feel free to ship the package via any convenient method (USPS, FedEx, UPS). We advise that you purchase Insurance and tracking services to protect yourself incase the package is damaged or lost in transit.
Receive Your Refund As soon as we receive the returned merchandise, we will gladly refund you the full purchase price of the product. The refund will be processed in the payment method equivalent to the to the method used for purchase. We refund the full amount of the merchandise as soon we receive the merchandise.If you have any further questions or concerns, please feel free to contact us via email or by phone.
At Ruby Jewelry NY, our priority is to serve your needs in the manner you request.We understand how important it is for you to receive your purchased jewelry promptly and safely.
In order to serve you better, we would like to explain our shipping policies:
When are the shipments processed ? We carry a hugeinventory of finished jewelry, and all the jewelry is manufactured in our own factory located in The Diamond District in Midtown, NY.We process and ship orders the very same day, as soon as payment is cleared, and as long as they are received before 4:00 PM EST. Any orders received after 4:00 PM EST will be processed the following business day. Kindly note that our office and factory, both are closed during weekends, so all orders received during the weekend will be processed the following business day (Monday).
How do we ship ? Each piece of jewelry is individually packaged in a beautiful jewelry box. Inside your package, you will receive an invoice of your purchase and a personal Thank You letter from us to our valued customer. All our orders are shipped with the reliability and accountability of USPS shipping. Shipments are also fully insured.
Shipping options we offer:
We offer USPS First Class Mail Shipping completely free of charge. Through First Class Mail, the items arrive within 3-5 business days depending on the location. If the destinations are nearby, items can arrive as early as one to two days. If you require any other shipping method or a different carrier, please contact our office before you place your order. We will be happy to serve you better with any question or concerns you may have.
If you would like to enquire regarding our policies, please contact us at:
Call : (1917) 243-4820
And will be delighted to help you.
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Ruby Jewelry NY is a company created to design the most elegant pieces of jewelry ranging from pendants, necklaces, rings, earrings and much more. We have over 16 years of experience working with precious diamonds and gemstones crafted solid 10K, 14K, and 18K Gold. Many of our beautiful pieces are also crafted in .925 Sterling Silver and Gold-Fill. Our factory is currently located in the heart of the Diamond District in Manhattan, NY where we create our own jewelry and even special request models that you may have personally designed. Our company’s location allows us immediate access to some of the best resources in the jewelry industry, to bring you a final product of undistinguishable beauty.
Ruby Jewelry NY strives to be one of the top companies in e-commerce bringing our customers the highest quality products, values, and services. We do not only strive for excellency in our products, but also building long trusting, confident relationships with all our customers. We are not just a common salesperson, we are a company designed to bring you the pieces you want, at the prices you want. Choose from our wide selection that can please any jewelry lover or create your own personal design that you’ve always dreamed about. Through hard work and professionalism, we can assure that you will love your very single piece of jewelry.