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SACS Distributors

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  • SACSSALES FAQ
Frequently Asked Questions
 Q: What is the condition of this item?
  A: eBay's definition of New, Used, or Other does not always accurately describe our items. We always try to give a more clear and detailed description of the item in our item description. When in doubt, please refer to our auction details for the actual condition of the item.
 Q: Is local pick-up available for this item?
  A: We do allow pick-ups on weekdays from 9am - 4pm, however you must make an appointment prior. The handling fee for items that are picked up from our warehouse is $5.00 per item. All pick-up orders are subject to 8.3% sales tax.
 Q: What is your return policy?
  A: Please see the Auction Terms listed in the item description.
 Q: Do you combine shipping on items if I win more than one auction?
  A: Yes. We do apply discounts to combined shipping on multiple items. Items may be combined according to weight and size. Shipping discounts may be restricted by these weight and size requirements. Heavy or bulky items cannot be combined. Your shipping cost will be automatically calculated during the CheckOut process.
 Q: When will my item ship/arrive?
  A: We generally ship items by the next business day after we receive payment. Most payments made before noon Central Standard Time will ship the same day. Please note that we are only open Monday through Friday. The length of time it takes for your item to arrive varies by shipping company. Items shipped via FedEx typically arrive within 3 to 5 days.
 Q: How much is the Shipping and Handling Charge?
  A: Please see the shipping cost listed in the auction details.
 Q: Do you ship to Canada or internationally?
  A: No, we do NOT ship internationally.
 Q: How do I track my package?
  A: You will receive tracking information once the item has been shipped.
 Q: Can I insure my shipment?
  A: Your item is automatically insured as a portion of the shipping price. This service is required.
 Q: Do you allow local pick-up?
  A: We do allow pick-ups on weekdays from 9am - 4pm. A handling fee does apply to all items. All pick-up orders are subject to 8.3% sales tax. Please see our FAQ page for further pick-up information.
 Q: How can I contact you?
  A: Please email us at sales@sacsdistributors.com or send a message through the eBay Messaging System. If you have any spam or junk mail folders please be sure to check them for our reply.
 Q: What payment methods do you accept?
  A: We prefer Paypal payments. We also accept Money Orders and cashier’s checks. Please no personal checks or cash. We do NOT accept international PayPal payments or payments from PayPal accounts not based within the United States.
 Q: Can I pay you directly with a credit card?
  A: We do accept Visa and Mastercard credit card phone orders for any order over $100.00. Please note that there is a processing fee of 5.0% for all credit card orders.