Welcome to our FQA's ( Frequent Questions Answered ) page.
If there is an issue not addressed herein, please inquire from us at SCECKERT@AOL.Com. We'll be more than happy to address it.
Here we go...
First, About Your Privacy: R-E-L-A-X:
We ABSOLUTELY DO NOT share, divulge, or sell ANY of your information with anybody. PERIOD!
FYI: We are not privy to any of your financial information, as that is done through intermediaries (PayPal, etc.), which we use to process your payment. THAT information is collected by them and WE DO NOT SEE IT.
Purchases paid for with a credit card can ONLY be shipped to the address where you receive your credit card bill, as reported by the credit card issuer. If you pay with PayPal we can ship anywhere you choose.
DESCRIPTIONS:
Our Replacement Parts And Accessories Are Brand-New, Never Used.
Regarding Applicability / Intended Use:
Buyer is solely responsible for determining suitability of items purchased.
Items purchased are sold solely for the purpose intended in the descriprion. We assume no responsibility for misuse / misapplication of said product. For example, using a shoulder strap as a safety harness / dog leash / safety line / vehicle tow strap, or using a keyring snap as carabiner hook on a rock climbing rope. You get the idea. As such, our warranty is limited to replacement of the defective product you purchased from us ONLY.
PREOWNED HANDBAGS: ONLY the item described is being sold in our listings. All else in the photos are props, and, unless specifically stated as included in the purchase, our pre-owned items do not come with registration cards, hang tags, dust pouches, filler tissue, boxes, or any other original packaging material.
Photos: Our photos are for illustration purposes. Showing multiple items in a photo is solely for the purpose of illustrating color and/or hardware OPTIONS. It does not mean you are purchasing multiples of the item UNLESS the listing's title description specifically states so. When the title and description state that you are purchasing "A" particular item, for example "A strap" "A snap", "STRAP FOR" "SNAP FOR" etc., that means that, regardless of illustration, you are going to receive ONE of that item. When you purchase a "SET OF" or a "PAIR OF" the illustrated item, you will be receiving exactly that, "A PAIR OF" or a "SET OF" what you purchased. If in doubt, ASK.
Shipping Time: We Ship Within ONE Business Day Of Cleared Payments
Shipping and Handling In The Continental U.S., Hawaii, Alaska, The U.S.V.I., and Puerto Rico is via Priority Mail With Insurance & Free Delivery Confirmation. We gladly ship to Military addresses. Winner pays actual U.S.P.S. shipping rate, plus a modest handling fee. We only combine shipping for items sold on the same day.
"Shipping" costs entail actual postage, required insurance, delivery confirmation and a modest category-dependent handling fee, all of which are computed automatically and shown in the listing below the "current bid/end time" of the item. It's all up-front before you bid. These fees are not negotiable, pre, or post-sale. Feel free to inquire about category or item-specifc handling fees before you bid.
International Buyers:
Your purchase is an invoiced, commercial sale; it is fraudulent for us to declare it as a "gift", or to declare a lesser value than invoiced, or declare it as "used" if it's new, in the customs declaration, and we will not do it, because we sign a sworn a declaration as to contents on the customs form, and the prospect of legal prosecution for customs perjury is not appealing to us.
If applicable, you are responsible for any customs fees, duties, etc, and it is your responsibility to discover these and consider them before bidding. We use third-party postage & insurance provider.
We ship within one (U.S.A.) business day. YOUR country's customs section will be the ultimate decider of when you receive your package, as items can be held up by the customs inspection/duty assesment process (if applicable). We can not be expected to account -nor blamed- for such delays.
"Vacation" Setting ( Absence Of ):
We never put our store on "vacation" because, we sell unique items not likely to be found elsewhere. Why deprive you of the fun of the browsing experience?
Our policy, if you purchase from us while we're away is that YOU have two options:
1- If your can't wait, and need your purchase immediately, we understand. Just tell us, and we'll refund your payment immediately so that you can make a purchase from another vendor.
2 - If you can wait - usually never more than a week, we'll be in communication via email, and we'll give you a date-certain shipping day, and YOU can decide if you want to wait or not. All options are YOURS.
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Returns Are Accepted.
There are conditions, and they are up-front, fair, and simple:
In All Instances, You must contact us by e-mail, or phone, for a Returned Merchandise Authorization Number. Without an "RMA" on the outside of the package, we will not accept it, nor will we sign for it. To avoid errors, and confusion, we will promptly email you the RMA number, along with return instructions.
Returns Of Pre-owned Bags, Etc.:
In the absence of gross misrepresentation returns incur a modest 10% restocking fee. "Gross" means that there is a patently substantial flaw that has not been discussed in the text, or represented in the photos. All preowned handbags have inconspicuous or latent flaws, such as pinholes, pen-dots, ink wisps, superficial "flea-bites" or hair-thin scratches, which may have been easily overlooked upon casual observation, or which the camera can't pick up, and which are of no consequence to the usability, durability, or "carry" appearance of the bag. These do not constitute "gross" misrepresentation. If you are looking for absolute perfection in a used bag, please do not buy a used bag from us, or anyone else. It really doesn't exist.
Authenticity: Accountability -by you AND us - swings both ways. So, if you claim that an item is not authentic -a charge which we take very seriously- we will not honor it without written documentation / confirmation from the manufacturer's MAIN offices. We do NOT honor oral or written assessments from retail store sales clerks, who are not trained in the field of authentication. In the remote -and we can confidently say, extremely unlikely - event that an item is confirmed by the manufacturer as not being authentic, we will reimburse you for all rasonable documented costs related to the appraisal, plus your entire payment to us for that item.
Returns Of New Replacement Parts / Accessories:
Returns are accepted within 7 days of receipt, in un-used, un-altered, as received condition. We will refund you item's purchase price only. We do not refund initial shipping, or return postage.
If the return is a result of a defect or "wrong item sent" and we are able to re-send you the correct part ordered, or, if defective, a new, exact replacement part, as is the case with all of our replacement parts, we will refund your return postage and promptly re-mail you a new defect-free exact replacement at our cost.
However, when an exact replacement part is not accepted in return, opting out of said replacement option will constitute a return to seller's inventory, which, as noted in the above paragraph, will result in our refunding the purchase price only. We will not refund initial shipping, or return postage fees paid by the purchaser.
Since our return policy is better than that of 99.9% of e-bayers, that is why we will not accept returns if the following conditions are not met: without exception, we must hear from you within 3 days of receipt, as recorded by U.S.P.S. "delivery confirmation" scan, and, we must receive the item within seven days of our issuing a "return authorization number" for the item. Please contact us for return instructions. Upon our receipt of the item, and completion of ebay's "mutual agreement" process, we'll issue the refund. If the ebay "mutual agreement" is not completed, an additional 12% fee will be deducted from the refund to pay for unrecovered costs related to the listing fees and commissions paid to ebay for the sale of the item. We do not refund shipping & handling costs, except as outlined in green above.
For your protection (and peace of mind), we recommend that you insure your return, as we will not issue a refund for something which is lost in the mail, and we do not receive.
Jewelry returned for size exchange does not incur a restocking fee; just a modest re-mailing charge. All our jewelry is brand-new. Please make sure that it is not scratched or damaged while in your possession, and is returned in as-received condition.
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Feedback:
Without exception, we post feedback only in response to feedback left by our customers, because... Yours is the final step in the transaction, and feedback reflects your satisfaction with the entire process. We must know that you are completely satisfied with our product and service before we post a response. All feedback is gladly reciprocated in kind.
Specialization:
Replacement handbag, briefcase, and luggage parts, matching leather and hardware accesories for designer bags, gently preowned, vintage / retro, and new coach handbags, briefcases and accessories. New replacement parts for coach handbags and briefcases. Designer-style jewelry. Designer handbags, apparel and footwear, and occasionally... The eclectic.
About Our Fixed-Price Store Items:
We offer many fine items in our auctions format, but know that our "fixed price" store items are like new, brand-new, or brand-new, without tags. Like new can best be described as being "cherry picked" pieces, in exceptionally fine condition, and which we are confident will meet or exceed our customer's highest expectations. Return policy for these items is the same as for our auction items, as described above.
Regarding Proprietary Company Logos / Markings:
We do not sell ANY new Jewelry or Replacement Parts that bear company names, logos or other indicia - either stamped, engraved, embossed, printed, or cast onto them- because they are proprietary to their respective companies. We honor and respect their ownership rights, AND it's against the law to do so.
LEGAL
SCECKERT / SILVER-COACH makes no warranty, express or implied, with respect to any products or services sold, including any warranty of merchantability or fitness for a particular purpose. Nor does it represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information are subject to change without notice.
No advice or information, whether oral or written, obtained by you from SCECKERT / SILVER-COACH shall create any warranty not expressly stated. None of the terms of this waiver of warranties may be modified in any way by course of conduct or any other action by SCECKERT / SILVER-COACH or any of its agents unless such modification is in writing and signed by an authorized agent of SCECKERT / SILVER-COACH.
PAYMENT METHODS:
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