Dear valued customer,
Thank you so much for your love in the past year.
We will have our national Chinese Spring Festival from Feb 5th 2016 to Feb 15th 2016. This is the most solemn festival in China.
During those days, there were nobody on duty to reply messages or delivery packages.
Please pay attention with below tips:
About orders and lead time--- You can purchase all items normally, and your package will be shipped after February 15th. If you can not accept this,please do not place order.Or if you want to cancel the order you have,please wait till we back to office.
About packages didn't arrived---If you have bought items from us before,and didn't get it till now.Please don't worry and wait it patience,we will check and confirm it for you once we back to office.We will offer you a satisfied solution.
About return packages---If you don't like the item you got,or you have recieved a damage item, Please take it easy,keep the items in hand,send me tracking number and damaged item's picture,we will resend the package or offer you refund after we back to office.
If you have any other questions,please feel free to contact with us.
Our email address is firstname.lastname@example.org. We will try our best to offer you our best service.
Highly appreciated with your understanding. New Year Best Wishes and having a happy life!