 |
| Q:What is your return policy? |
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| A:Refunds will be issued if the following conditions are met; Tags are still on the item, the item is smoke free, still in new condition, and we are notified with in 30 days of receipt. Refunds will be issued once the item is received and the above conditions are met. Shipping and handling will only be refunded if the problem is the result of er |
| Q:Do you combine shipping? |
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| A:Yes, to receive the combined shipping discount of $1.99US for US and Canada shipping & $4.99US for international orders; You must pay the regular shipping on the highest priced shipping and handling item first. If you are interested in buying over 10 items please contact us for free shipping even on international orders to specific countries. |
| Q:When will my order ship? |
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| A:We usually ship items within 72 hours of receiving payments. You will receive an email when it ships.
Italy orders can take over 6 weeks to arrive. |
| Q:What shipping service do you use? |
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| A:We use USPS on domestic orders. International orders are ship US airmail. If an international customer wants a quicker shipping method please email us and we will adjust the invoice for the service. |
| Q:Do you overnight night orders? |
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| A:Please email us. Additional shipping and handling charges will apply. |
| Q:The picture of the hat shows a different size then in the description? |
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| A:The picture is just to show the style and color. The description size is always the correct size. |
| Q:Do you ship internationally? |
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| A:Yes, we do. Shipping and handling prices for international orders are listed in the description for all countries. |
| Q:Do you have more then one of an item? |
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| A:Please email us and we will check our inventory. |
| Q:I have not received my international order? |
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| A:Please email us. Italy & Brazil orders can take 4 to 6 weeks to arrive. Please check with your local post office to see if they have a package for you. |
| Q:We contacted you but have not received a reply? |
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| A:We usually answer email questions daily except on the weekends. Please check your junk email folder. |
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