STENDMAR SOFA FACTORY
1615 Fremont. Ontario, California 91761 USA
Tel: 1-909-673-1108 / Fax: 1-909-673-1822
Our 9th year of on-line shopping, and proud to be rated as TOP MERCHANT by all of our valued customers. Special care has been taken to ensure that your shopping experience is an enjoyable one. We thank you for visiting and come again. Many thanks, Stendmar.com
Dear Customer:
Thank you for choosing Stendmar Sofa, as your Internet shopping source. We are committed to help you save money and fulfilling your order in a fast and professional manner. Stendmar Sofa is a subdivision of Stendmar, Inc.; therefore, your credit card charges will be processed under the name of Stendmar, Inc.We are grateful for your businessand your satisfaction with the serivce is our primary goal! If you have any questions, please contact our customer service center at: Tel:(909) 673-1108 / Fax: (909) 673-1822. Our business hours are Monday through Friday, 9:00 a.m. to 5:30 p.m. Pacific Standard Time. Our email contact: sales@stendmar.com.
It's always our honor to assist you.
Payment Info:
For Custom made Customer : just 50% deposit per order (not refruntable at any circumstance), 50% balance will be collected when shipment is ready to ship out from our warehouse, The Payment must be received within five business days after the end of the auction. If you are unsure and would like to ask any questions on the item please contact us at 1-909-673-1108 before placing the order. Negative feedback will be posted if paymnet is not received after 10 days. We will leave positive feedbacks for all our valued customers and your value feedback is greatly appreciated.
We accept Paypal, VISA, MASTER, DISCOVER, CASHIERS CHECK, or MONEY ORDERS.
At the end of each auction, we will send you an email including checkout process..
You can use any payment method stated in the auction..
If you do not receive this email within 2 hours, please do email to notify us.
Pay Pay-Pal:
Pay-Pal accepts Click on the Pay-Pal logo near the bottom of this page to log on to their web site and make your payment.
Our PayPal email id: paypal@stendmar.com
Pay Credit Card by Phone:
Call us Toll Free at 1-909-673-1108. We process Visa, MasterCard and Discover over the phone. Business hours: Monday-Friday. 9:00am - 5:00 pm PST.
Pay Check or Money Order to: Stendmar, Inc.
Print the e-mail confirmation invoice we send you and mail it back to us with your payment. We accept Money Orders, Cashier's Checks, Personal Checks and Business Checks. (Personal & Business Checks take 10 days to clear.) Please include eBay item # and your e-mail address when mailing Checks & Money Orders.
Note: To Avoid Delays in Order Processing, please include your: Name, eBay Item#, Email address, and Shipping Address along with your payment. If we receive a personal check for payment, we will hold the order until cleared before we ship the items.
Terms & Conditions:
LIMITED TERM WARRANTY
1. For fabic and leather material has a 6 months limited warranty provided the leather vendor from date of purchase
2. For stitching and seams there is no warranty applied 3. For wood frame strucuture there is a
3 year limited warranty from date of purchase to the original buyer of the sofa set. Warranty does not applied when item ...has been transferred to different owner.
4. For custom made set the warranty starts from date of delivery If a manufacturing defect is found within the warranty time, customer should notified Stendmar Inc. promptly of the defect and supplied a copy of the invoice and photos. Insepctions will be done by Stendmar Ind. employees or other approved repair stores to verify the manufacturer defect exists.
WARRANTY IS VOID FOR ANY OF THE FOLLOWING CONDTIONS:
1. Improper maintenance or improper use resulting in damage
2. Warranty does not cover minor variations or differences on the finish for leather and fabric due to different rolls of materials are used
3. This warranty covers only articles of furniture intended for residential use only, does not cover any industrial, commercial, industrial or rental use.
4. Normal wear and tear
5. Damages incurred during transportation, installation, accidents, maintenance, abuse or etc.
6. Fulll leather set will have more wrinkles occured on the surface due to leather stretches like our skin when full leather set is purchased customer will see more wrinkles on the surface.
7. Leather warranty- 6 months a. Leather will not tear under normal use b. The finish will not show excessive cracks other than normal wrinkles from stretching. C. Natural markings such as brands, grain varitation, wrinkles, scars etc. will not be consider as defects due to each calf-hide are different in its characteristics, they are not different from one to another D. The warranty does not cover fading, improper use, damages caused by exccessive heat, cold or exposure or problems due to unapproved cleaning methods. E. Exposure of leather, vinyl to sunlight or extreme light sources may cause the facing and damage to the surface. This is not covered in the warranty.
8. Fabric and Micro Fiber warranty - 6 months a. Fabric, vinyl, micro fiber are warranted against wear under normal care and condition b. Warranty does not cover shrinkage, piling, fading caused by improper cleaning or chemical treatments.
9. Cushions - 1 year Stendmar Inc. provided a year limited warranty on the seating cushion against defects and loss of foam resiliency under normal usage. Foam products will flattening out after time of usage.
- Accurate shipping address and daytime phone number must be included with order. Any orders lacking this information will be delayed significantly. Please include this information in PayPal when placing your order.
- We want satisfied customers so we will accept returns or order cancellations with a 30% restocking fee plus shipping fees both ways. Actual freight bill costs will be provided at the time of the return.
- You can specify color at the time of payment via paypal or by emailing sales@stendmar.com. Please do not forget to include your telephone number and address.
- The Payment must be received within five business days after the end of the auction. If you are unsure and would like to ask any questions on the item please contact us at 1-909-673-1108 before placing the order. Negative feedback will be posted if paymnet is not received after 10 days. We will leave positive feedbacks for all our valued customers and your value feedback is greatly appreciated.
Freight Shipping
- Note for large items: When paying for this item, please provide a phone number where you may be contacted. In the event that this item needs to be shipped via freight, the freight company will need to contact you in advance to schedule a delivery date and time. Expect items shipping by freight to arrive 7 to 14 business days after leaving our warehouse. In the event we are not provided a phone number and the buyer is unable to be contacted, we will request the on-file phone number from eBay. Please be sure your eBay information is up-to-date.
- Someone must be present at the time of delivery to assist the driver; if not, the freight company may charge you an additional fee. Before signing for delivery, it is very important to inspect the carton for any potential damage that may have occurred while in transit. It is normal for packaging to show some wear. However, if there is extensive visible damage to the item itself, refuse delivery and email our RMA department at service@stendmar.com where we will handle the return or exchange. The ultimate goal is to ship the item to you as quickly, safely, and efficiently as possible. Thank you for your valued cooperation.
- Important: Please know that we will not be liable for any damages or discrepancies after the package has been accepted upon delivery. We will warranty parts and any hardware needed for the item. Any returns after the package has been accepted will be at the cost of the buyer and refunds will be less the original shipping costs.
Stendmar.com strongly urges all shoppers to read this statement before making a purchase in order to have a full understanding of our policies. Please take a few minutes to read the policies and email us with any questions at sales@stendmar.com. All of our merchandise is new, unless otherwise stated or specified.
SALES TAX:
California Residents: Please apply 8.75% tax.
Shipping Info:
FOR PICK UP / WILL CALL:
Merchandise can also be pick up from our CA warehouse, please advise us in advance and we be glad to provide the address for you after the auction has ended.
- No shipping fee will be charged if the customer is picking up the merchandise directly from warehouse..
SHIP BY FREIGHT TRUCKING INFORMATION:
TRUCKING RATE (FOR OVER SIZE FURNITURE USE ONLY)
*Trucking is available for 48 states only (NOT FOR AK, PR)
* We also ship to Hawaii, Canada and worldwide. Please contact us for shipping quote.
* Fee apply to per order basis, the 'trucking fee charge" will cover all ordered items.
* Please see the chart below for correct shipping rate.
- PLEASE INSPECT ALL PACKAGES BEFORE SIGNING THE BILL OF LADING FORM, NOTE ALL NECESSARY REMARKS ON THE FORM. WE WILL REPLACE ALL NECESSARY PARTS FOR YOU ACCORDING TO THE BILL OF LADING FORM. NO EXCEPTION*
- MOTOR FREIGHT COMPANY WILL CALL IN ADVANCE TO ARRANGE DELIVERY TIME WITH CUSTOMERS. NO INSIDE DELIVERY/SOME ASSISTANCE MIGHT NEEDED WHEN SHIPMENT IS DELIVERE
- Once the Truck Reaches Your Delivery Address?
The item will be delivered from the rear of the truck at your address. You will be required to accept and remove the merchandise from the rear of the truck. The freight company will NOT take it inside.
Because oversized items are heavy and often difficult to handle, we strongly recommend that you have help available to remove the product from the truck and move it to its final location.
- Before You Sign for the Delivery
Before you sign for the delivery, it is important to inspect the packaging for any potential damage that may have occurred while in transit. Please keep in mind that it is normal for the packaging to show some wear.
- If There is Visible Damage to the Package's Contents
If there is visible content damage, refuse delivery of the order and contact a Customer Service associate by calling 1-909-673-1108. Please have your order number available when you call. Your order number can be located on your invoice.
"THE TRUCKING FEE & OPTIONS WILL NOT SHOW ON THE CHECK OUT INVOICE, WE WILL ADD TO THE INVOICE AFTER ORDER IS RECEIVED"
PURCHASE AND RETURN POLICIES:
Cancellations & Returns for In Stock Items:
ITEM WILL BE FULLY INSPECTED AT OUR WAREHOUSE, SHIP OUT VIA COMMON CARRIER SERVICE. CUSTOMER WILL BE RESPONSIBLE TO INSPECT AND MAKE ALL NECESSARY NOTES ON THE DELIVERY FORM WHEN DELIVERY IS ATTEMTED. STENDMAR INC. WILL NOT BE HOLD LIABLE IF THE DELIVERY FORM IS SIGN FREE AND CLEAR.
FOR DELIVERY CUSTOMER, ITEM WILL BE FULLY INSPETED BY CUSTOMER AT SIGHT BEFORE SIGNING THE DELIVERY FORM. FOR EXCHANGE OR RETURN, CUSTOMER WILL NEED TO NOTIFY US WITHIN 1 DAY AND PICK UP NEEDS TO BE ARRANGE WITHIN 2 DAYS AFTER NOTIFICATION IS RECEIVED. THE ITEM WILL NEED TO BE IN BRAND NEW CONDITION IN ORDER FOR US TO ACCEPT THE RETURN.
FOR ALL RETURN OR EXCHANGE THERE IS A 30% RESTOCKING FEE PLUS ROUND TRIP DELIVERY/PICK UP FEES. NO REFUND ONLY STORE CREDIT WILL BE ISSUED.
Cancellations & Returns for Custom made Items:
- Can not be Cancel or return for custom made items.
-Orders placed for delivery to a different address than that of the cardholder needed to be confirmed by phone, email, or fax. The cardholder will need to confirm the sale either by phone, or by email or fax. Once the order has been verified, the merchandise will be shipped to the third party.
-Orders placed for merchandise not in-stock ( for custom made by order only) items will be shipped 5~10 Weeks they become available.
-Unlike many other online retailers, we DO NOT bill credit cards before an order is processed.
-Stendmar reserves the right to cancel any order for any reason, including for no reason at all.
-Customers will be notified via email if their order has been cancelled.
PRICING POLICY:
Prices are subject to change without notice. We accept all major credit cards.
We do not accept any COD purchase orders.
For overseas orders, customers are responsible are for any long distance charges that may incur.
If you have any questions about a price or would like to obtain a quote for a shipping fee,
please email us at sales@stendmar.com.
Stendmar, Inc. is not responsible for lost returns, if they are lost by the shipping company.
PRIVACY POLICY:
Stendmar, Inc., neither intends to nor will ever share nor sell your personal information, such as your email address to third parties. Company personnel with access to customer information are aware of our policies and are trusted professionals in the field. Any personal information you wish to provide is protected on secure systems. Stendmar, Inc. intends to enforce these provisions vigilantly for your peace of mind and protection. | |
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