Shipping
How much does shipping cost?
When will I get my item?
Do you ship outside of the United States?
Do you ship to PO boxes or military APO/FPO addresses?
How can I track my order?
Returns/ExchangesI want to return my item, what do I do?
I want to exchange my item, what do I do?
How long does it take to process my return?
I have received a damaged item, what do I do?
Do I have to pay shipping to return my item?
Can I return anything?
Out of StockI was notified that my item is unavailable, what do I do?
How can my item not be available when I was e-mailed a tracking number?
PaymentWhat forms of payment do you accept?
I was notified my payment didn't go through, what happened?
Do you allow cashier's checks or money orders?
Do you charge sales tax?
What is Paypal?
ProductsIs my item authentic?
How do I know this will fit?
What brands does Street Moda carry?
I saw an item before and can't find it now, where did it go?
Is my item going on sale soon?
I want to know if you carry a specific brand/color/size/width?
About UsWhere are you located?
What are the benefits of having an account with you?
How can I get assistance?
Q. How much does shipping cost?
Shipping is FREE for US deliveries! International shipping has been discounted and combined items ship for FREE!
Q. When will I get my item?
It all depends on your selected shipping method, but please see some guidelines below to take into consideration. Click on the shipping tab for shipping methods available and any related costs. As always, don't hesitate to contact customer service directly at 502-491-1889. We would love to hear from you!
Within the US
All orders are processed within 24-48 hours, excluding weekends and holidays.
All merchandise ships from the United States.
All shipping methods come with tracking visibility. All tracking numbers are sent via e-mail within 24-48 hours of payment being received. If you do not receive the tracking number, please contact
customer service. Orders completed after 11:30 a.m. EST will be processed next business day.
Orders including PLEASER, DEMONIA, FUNTASMA, BORDELLO, LAMO SHEEPSKIN, GBX, GIORGIO BRUTINI, IMPULSE, NOTHINZ, PEACE MOCS, PIN UP COUTURE, HARLEY DAVIDSON, CATERPILLAR and SANITA, when being delivered to a PO Box or internationally, will include an additional 1.5 week
processing delay due to these brands being shipped from other warehouses.
All United States Fed Ex Ground, 2 Day and Next Day Air shipments with merchandise value of $100 or more, and/or shipping to an apartment or condo complex, will require a signature upon delivery. No exceptions.
All orders shipping to PO Boxes will automatically be sent USPS.
Import duties and taxes are the customer's responsibility. Street Moda is NOT responsible for any import duties and/or import taxes.
Q. Do you ship outside of the United States?
Yes, we do! Certain countries do limit specific delivery services, but we'll have something that works for you. As a reminder and as stated on our policy pages and confirmation emails, Street Moda is NOT responsible for any duty, taxes/vat, customs, and/or any other taxes imposed by the delivery company and/or your country's government. These fees are assessed by your government and the customs department.
Q. Do you ship to PO boxes or military APO/FPO addresses?
Yes, we do! Please see guidelines below.
PO Boxes and APO/FPO
All orders shipping to PO boxes and APO/FPO will automatically be sent USPS.
Orders including PLEASER, DEMONIA, FUNTASMA, BORDELLO, LAMO SHEEPSKIN, GIORGIO BRUTINI, GBX, IMPULSE, OLD FRIENDS, NOTHINZ, PEACE MOCS, PINK UP COUTURE, HARLEY DAVIDSON, CATERPILLAR, and SANITA, have an additional 1.5 week processing delay as they are shipped from other warehouses.
Q. How can I track my order?
Your tracking number will be automatically e-mailed to you upon the shipping of your item. If you are not e-mailed your tracking number, please contact customer service 502-491-1889.
Q. I want to return my item, what do I do?
If you purchased before 5/17/2012- Please visit our returns section in our store. Our return form, return policy, and shipping address are there to walk you through the entire returns process.
If you purchased on or after 5/17/2012- We are glad to accept returns of any unworn/unused items for up to 30 days for a refund back to your original method of payment and up to 60 days for a merchandise credit. A $7.50 restocking fee will be deducted from your order refund.
Simply fill out the return form and use the prepaid "Smartlabel" on your invoice to send your securely wrapped order back to us. Please do not apply any tape or labels to the item/box itself. You will be charged a $7.50 restocking fee that will be deducted from your refund.
Q. I want to exchange my item, what do I do?
If you purchased before 5/17/2012- You will receive a return/exchange form in your shipment. If you need a return/exchange form, visit the returns section in our store. Our return form, return policy, and shipping address are there to walk you through the returns process.
If you purchased on or after 5/17/2012 – Domestic USA exchanges are FREE! Simply fill out the return/exchange form that was included with your order, wrap your order securely and use the "Smartlabel" shipping label to ship your exchange back to us. Either drop off your return at any FedEx or USPS office or you can leave your package for your postman to pickup.
If you are an international customer, just follow the steps for the domestic exchanges, however, prepaid return labels cannot be used outside the US. Please use the shipping carrier of your choice.
Q. How long does it take to process my return?
The average processing time is about 10 business days. It may take up to 3 weeks during peak times.
Q. I have received a damaged item, what do I do?
Please contact us first at returns@streetmoda.com or 502.491.1889 x123, or visit our returns section in our store. Our return form, return policy, and shipping address are there to walk you through the returns process. Make sure to include on the Return Form the type of damage and where the damage is located on the item.
If you purchased on or after 5/17/2012- In the unlikely event that you reeive an item that is different than our online description, we will be happy to offer free return shipping upon inspection of the item. Please use the prepaid 'Smartlabel" included in your order to return your item to us for an exchange or refund. Make sure to fill out the Return form and include the type of damage and where it is located. Contact customer service for assistance at 502-491-1889 or email at returns@streetmoda.com.
Q. Do I have to pay shipping to return my item?
If you purchased before 5/17/2012- We do require the customer to pay return shipping unless we sent an incorrect or damaged item. If an incorrect or damaged item is sent, a prepaid label will be sent or return shipping will be refunded. Please contact customer service at 502-491-1889.
If you purchased on or after 5/17/2012- A prepaid return label is attached to your invoice and included in your order. If you are returning your item a $7.50 restocking fee will be deducted from your refund. If you are exchanging your item, return shipping is free!
You always have the choice of returning with your own preferred shipping carrier – You will not be charged the $7.50 restocking fee if you choose to return and pay for return shipping.
Q. Can I return anything?
We do not accept returns on loungewear, intimates, swimwear, undergarments, hats or any worn items. We will accept returns on shoes without a shoebox but there will be a 40% restocking fee for returning the item without the box. If you return after the 30 day return period, we will allow an exchange, but your exchange will be based on the value your item is selling at presently, not the cost you bought it for.
Q. I was notified that my item is unavailable, what do I do?
Please call us at 502-491-1889 ext 124 or email us at oos@streetmoda.com for assistance
Q. How can my item not be available when I was e-mailed a tracking number?
Tracking numbers are generated and e-mailed automatically when a shipping label prints. The issue is caused by an error in our inventory and isn't actually discovered until the label prints and the warehouse attempts to pull the items for the order.
Q. What forms of payment do you accept?
We gladly accept PAYPAL for payment.
Q. I was notified my payment didn't go through, what happened?
This can be for a variety of reasons. If you were trying to pay with Paypal, please contact Paypal for the possible cause.
Q. Do you allow cashier's checks or money orders?
We do not accept cashier's checks or money orders. We do accept PAYPAL.
Q. Do you charge sales tax?
Sales tax is charged for Kentucky residents only. It is 6%.
Q. What is Paypal?
Paypal is an online service that allows the transferring of money securely and safely. Please visit www.paypal.com for more information.
Q. Is my item authentic?
Yes. All of our items are authentic and come with tags and/or in bags/boxes with the name of the brand. We buy our items direct so there is never any reason to worry about authenticity.
Q. How do I know this will fit?
We do state average fitting instructions based on the feedback from our customers (such as true to size or runs large or small). However, this isn't 100% for all our customers. If that is the case for you, we do accept exchanges and returns!
Q. What brands does Street Moda carry?
Streetmoda carries a variety of brands and we continue to get more in. Please see http://stores.ebay/com/STREET-MODA for a list of our brands in stock. If you would like to see a particular brand that we happen not to currently carry, feel free to suggest it to us.
Q. I saw an item before and can't find it now, where did it go?
It is possible we are currently sold out of this item. You can always contact customer service on the availability of an item.
Q. Is my item going on sale soon?
Sale times vary for items depending on the quantity on hand and how well the item is currently selling. We cannot predict when items will go on sale and do not make price adjustments if you purchased your item before a sale.
Q. I want to know if you carry a specific brand/color/size/width?
Please visit http://stores.ebay/com/STREET-MODA to see our list of current brands and sizes. If you can't find the information you are looking for, feel free to contact customer service with any questions.
Q. Where are you located?
We are located in Louisville, Kentucky, USA.
Q. What are the benefits of signing up for your newsletter?
Sign up for the newsletter to receive exclusive promo codes and deep discounts!
Q. How can I get assistance?
If your question wasn't answered here, please contact customer service at 502-491-1889 Monday through Friday from 10:00AM - 5:00PM EST and Saturday from 10:00 - 12:00 Noon EST [United States] or email info@streetmoda.com and we'd be happy to assist you!! If you leave us a voicemail, please include your name, order number, zip code, and phone number and speak slowly, so we are able to get back with you!
Returns/Exchanges
Out of Stock
Payment
Products
About Us
Q. How much does shipping cost?
Shipping is FREE for US deliveries! International shipping has been discounted and combined items ship for FREE!
Q. When will I get my item?
It all depends on your selected shipping method, but please see some guidelines below to take into consideration. Click on the shipping tab for shipping methods available and any related costs. As always, don't hesitate to contact customer service directly at 502-491-1889. We would love to hear from you!
Within the US
Q. Do you ship outside of the United States?
Yes, we do! Certain countries do limit specific delivery services, but we'll have something that works for you. As a reminder and as stated on our policy pages and confirmation emails, Street Moda is NOT responsible for any duty, taxes/vat, customs, and/or any other taxes imposed by the delivery company and/or your country's government. These fees are assessed by your government and the customs department.
Q. Do you ship to PO boxes or military APO/FPO addresses?
Yes, we do! Please see guidelines below.
PO Boxes and APO/FPO
Q. How can I track my order?
Your tracking number will be automatically e-mailed to you upon the shipping of your item. If you are not e-mailed your tracking number, please contact customer service 502-491-1889.
Q. I want to return my item, what do I do?
If you purchased before 5/17/2012- Please visit our returns section in our store. Our return form, return policy, and shipping address are there to walk you through the entire returns process.
If you purchased on or after 5/17/2012- We are glad to accept returns of any unworn/unused items for up to 30 days for a refund back to your original method of payment and up to 60 days for a merchandise credit. A $7.50 restocking fee will be deducted from your order refund.
Simply fill out the return form and use the prepaid "Smartlabel" on your invoice to send your securely wrapped order back to us. Please do not apply any tape or labels to the item/box itself. You will be charged a $7.50 restocking fee that will be deducted from your refund.
Q. I want to exchange my item, what do I do?
If you purchased before 5/17/2012- You will receive a return/exchange form in your shipment. If you need a return/exchange form, visit the returns section in our store. Our return form, return policy, and shipping address are there to walk you through the returns process.
If you purchased on or after 5/17/2012 – Domestic USA exchanges are FREE! Simply fill out the return/exchange form that was included with your order, wrap your order securely and use the "Smartlabel" shipping label to ship your exchange back to us. Either drop off your return at any FedEx or USPS office or you can leave your package for your postman to pickup.
If you are an international customer, just follow the steps for the domestic exchanges, however, prepaid return labels cannot be used outside the US. Please use the shipping carrier of your choice.
Q. How long does it take to process my return?
The average processing time is about 10 business days. It may take up to 3 weeks during peak times.
Q. I have received a damaged item, what do I do?
Please contact us first at returns@streetmoda.com or 502.491.1889 x123, or visit our returns section in our store. Our return form, return policy, and shipping address are there to walk you through the returns process. Make sure to include on the Return Form the type of damage and where the damage is located on the item.
If you purchased on or after 5/17/2012- In the unlikely event that you reeive an item that is different than our online description, we will be happy to offer free return shipping upon inspection of the item. Please use the prepaid 'Smartlabel" included in your order to return your item to us for an exchange or refund. Make sure to fill out the Return form and include the type of damage and where it is located. Contact customer service for assistance at 502-491-1889 or email at returns@streetmoda.com.
Q. Do I have to pay shipping to return my item?
If you purchased before 5/17/2012- We do require the customer to pay return shipping unless we sent an incorrect or damaged item. If an incorrect or damaged item is sent, a prepaid label will be sent or return shipping will be refunded. Please contact customer service at 502-491-1889.
If you purchased on or after 5/17/2012- A prepaid return label is attached to your invoice and included in your order. If you are returning your item a $7.50 restocking fee will be deducted from your refund. If you are exchanging your item, return shipping is free!
You always have the choice of returning with your own preferred shipping carrier – You will not be charged the $7.50 restocking fee if you choose to return and pay for return shipping.
Q. Can I return anything?
We do not accept returns on loungewear, intimates, swimwear, undergarments, hats or any worn items. We will accept returns on shoes without a shoebox but there will be a 40% restocking fee for returning the item without the box. If you return after the 30 day return period, we will allow an exchange, but your exchange will be based on the value your item is selling at presently, not the cost you bought it for.
Q. I was notified that my item is unavailable, what do I do?
Please call us at 502-491-1889 ext 124 or email us at oos@streetmoda.com for assistance
Q. How can my item not be available when I was e-mailed a tracking number?
Tracking numbers are generated and e-mailed automatically when a shipping label prints. The issue is caused by an error in our inventory and isn't actually discovered until the label prints and the warehouse attempts to pull the items for the order.
Q. What forms of payment do you accept?
We gladly accept PAYPAL for payment.
Q. I was notified my payment didn't go through, what happened?
This can be for a variety of reasons. If you were trying to pay with Paypal, please contact Paypal for the possible cause.
Q. Do you allow cashier's checks or money orders?
We do not accept cashier's checks or money orders. We do accept PAYPAL.
Q. Do you charge sales tax?
Sales tax is charged for Kentucky residents only. It is 6%.
Q. What is Paypal?
Paypal is an online service that allows the transferring of money securely and safely. Please visit www.paypal.com for more information.
Q. Is my item authentic?
Yes. All of our items are authentic and come with tags and/or in bags/boxes with the name of the brand. We buy our items direct so there is never any reason to worry about authenticity.
Q. How do I know this will fit?
We do state average fitting instructions based on the feedback from our customers (such as true to size or runs large or small). However, this isn't 100% for all our customers. If that is the case for you, we do accept exchanges and returns!
Q. What brands does Street Moda carry?
Streetmoda carries a variety of brands and we continue to get more in. Please see http://stores.ebay/com/STREET-MODA for a list of our brands in stock. If you would like to see a particular brand that we happen not to currently carry, feel free to suggest it to us.
Q. I saw an item before and can't find it now, where did it go?
It is possible we are currently sold out of this item. You can always contact customer service on the availability of an item.
Q. Is my item going on sale soon?
Sale times vary for items depending on the quantity on hand and how well the item is currently selling. We cannot predict when items will go on sale and do not make price adjustments if you purchased your item before a sale.
Q. I want to know if you carry a specific brand/color/size/width?
Please visit http://stores.ebay/com/STREET-MODA to see our list of current brands and sizes. If you can't find the information you are looking for, feel free to contact customer service with any questions.
Q. Where are you located?
We are located in Louisville, Kentucky, USA.
Q. What are the benefits of signing up for your newsletter?
Sign up for the newsletter to receive exclusive promo codes and deep discounts!
Q. How can I get assistance?
If your question wasn't answered here, please contact customer service at 502-491-1889 Monday through Friday from 10:00AM - 5:00PM EST and Saturday from 10:00 - 12:00 Noon EST [United States] or email info@streetmoda.com and we'd be happy to assist you!! If you leave us a voicemail, please include your name, order number, zip code, and phone number and speak slowly, so we are able to get back with you!
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