|
Q: How do I contact you directly? Q: I have not received a reply to a question. What should I do? A: Please continue to email us. We receive 100's of emails a day and its almost impossible to answer 100% of them. It is always possible that we did not receive your message, or that we had replied and you did not receive our reply.
Q: I am upset, confused, disappointed, unaware, lost, sorry, or just not sure how to feel! A: We understand that sometimes things don't always go as planned. That is why we are here to help. Whether the item you won isn't available... You think the shipping amount is too much... You accidentally placed a bid... Forgot to pay us in time... Haven't received any replies from us... Or you are just having a bad day. We are willing to work with you IF you are willing to work with us. We are human as are you. We make mistakes as do you. Let us know what the problem is, we will try to come up with a solution that works for BOTH of us!
Q: I bid on an item, but now I see one for less and would rather have that one! Q: I bid on an item, but I really need a different Size. Can I switch it? A: Unfortunately placing your bid is your agreement to pay for that item. If we switch your item, then it is unfair to all of the other bidders that accepted there price they stated when bidding. This also undermines the entire eBay auction and bidding...
Q: I am having problems bidding, checking out, or submitting a payment. What should I do? A: If you experience any problems, email us as soon as possible. We are ready to assist you. If you know your total, just send it through Paypal! We will do the rest!
Mail In Payments to FRS - Attn: Ebay 3111 S Valley View Blvd #Q101 Las Vegas, NV 89102
Paypal payments must be made to: frsebay1@aol.com
You may want to follow-up with us after to be sure we see it!
Q: I was told that the item I bid on and won is unavailable. What should I do? A: There are times when our inventory count is not correct or the item was damaged after it was posted. However, we are more than happy to recommend similar items that you can substitute for your order. You may also cancel your order and request a refund which will be processed as soon as possible. Contact us for more details.
Q: How long does it take to process, ship, or receive my purchase? A: All orders are processed as the items reach our shipping facility and are packaged. However, some orders do take longer than others. Please visit our shipping section or Contact us for your order status. Usually we can ship within 2-3 business days after payment in received, but some low quantity items may take longer. We will try to keep you updated if the order may take longer.
Q: What will happen after I place my bid? A: After you place your bid, you will receive an email from us with a summary of your purchase and a link to checkout. You can follow that link to pay for your item(s). After you pay for your item(s), you should receive an order confirmation from us within 24-48 hours. If there are any problems or your order is delayed, you should receive updates. The shipment confirmation email will have a tracking number for the order. APO, FPO, PO orders may take a few additional days to process.
Q: I don't see my size. Do you have something in my size? Do you have more equipment? A: If you do not see anything in in your size you may search our eBay Store using the model of the item as a keyword. Sometimes the sizes are listed in the title, so you could search for a model name and a size or just one of the fore mentioned. If you don't see your size in our eBay store or website, we probably don't have it in stock. However, feel free to ask us... We may just have a very low quantity, and not have listed it!
Q: What if my question has not been answered through email? A: We normally respond to all emails and telephone messages within 24-48 hours. If you still have questions that have not been answered, try to Contact us during normal business hours.
Q: I found the same item you have for cheaper somewhere else. Will you match or beat that price? A: We strive to offer the best in sports apparel at the best price. At times another store may lower their price for the item or their shipping. So if you see it for less, check with us first. Please note that we cannot match or beat any and every advertised priced that is lower than us. |