SUPRA ART

1.What is the delivery time?
Our standard processing time for all orders is approximately 10 - 16 business days. Some paintings  are larger or very complex pieces, for example, or those with very thick texture might take longer to complete. Please let us know if you have a deadline to meet.

2.How sturdy is your packaging?
We use the very best we can. Prior to shipping, your order will be wrapped in light plastic.

Default Service: Normally we will roll it and put into durable tube for shipment .

Stretching Service (Value added): we will use bubble package and cardboard to protect your painting for shipment.

3.What happens if the painting IS damaged when I receive it? Or if the painting goes missing before it reaches me?

When the shipment is delivered, please open the package for checking while the postman is on the spot. If you find the painting is damaged. Appreciate it if you could take photo of the damage area with the bill of tracking number as evident and ask the postman to provide the proof of damage. Please send these information via email to us. we will do the claim at our side and come up the corrective action at our soonest.
　

You can return your unsatisfied items to us within 7 days of receipt for a full refund of purchase price, including your shipping & handling charges! You only pay for the return postage. There is no restocking fee!  Please declare the value of your purchase under US$30.00, otherwise we have to pay import duty.
　

You are responsible for the goods until it safely reaches us. We are not responsible if the goods you return gets lost or damaged in the mail.
　

If you are not happy with your purchase, please contact us first. We would like to resolve it to meet your satisfaction. Please kindly NOT leave neutral or negative feedback before our communication.
　

However we will send you the photo of the finished painting for approval before shipment. It is allowed to be revised per your request until meet your fully satisfaction to avoid the returning.

The simple face is our paintings always look better in person than they do in a photo, which as well as lacking the impact of a genuine oil painting in all its glory also suffer with color and even detail distortions from the photography. However, the photos do serve a useful role in quality control as they enable customers to see if there are any problems with the painting that need to be fixed. If so, we make revisions (as many as necessary) at no extra cost.

Again, PLEASE remember that photos do not accurately portray the painting. We are in the same place as the paintings, alongside the artists, and can let you know when the problems are real or just a result of photography. In case you suspect that we'd tell you the painting looked fine just so we could send it out, remember that with a money back guarantee we'd be even more out of pocket if you received the painting but didn't like it ? we would have paid for the shipping!

You can rely on us to be completely honest about the state of a painting here in the studio, and how representative the photography is.

Each painting goes through below processes for your full satisfaction!!!

Step 1 - After receiving you order, we will begin by preparing the graphic or digital image used as a guide to begin sketching. Color matching is very important to get the colors from the images as close to the original as possible. Our in-house graphic designer will color match the image to match the original .

Step 2 - After color-matching, we will begin the pencil drawing of the image. On the first pass, our sketch artist will hand sketch the general features followed by a more detailed sketch of smaller features and lighting effects.

Step 3- After sketching is completed, we will begin the painting. The artist will then select the colors matching the image and begin to paint. On the first pass, our artist will paint the background. Second pass, the details will be painted. Third pass, the artist will add the final touches.

Step 4- After finishing, the Senior QA manager will inspect the image and the painting for color matching, style, detail and overall quality.

Step 5 - Take  photo of finished painting for your approval before it is shipped. We can do the revision base on your comments to meet your fully satisfaction if necessary.

Step 6 - After final approval, we wait the painting fully dry for safe shipment.

Step 7 - We pack and ship your item via an express courier. And a tracking number will be emailed to you.

we can commissioned paintings are a specialty, be it a wedding photograph, a picture of the children or perhaps of your home. If you prefer►Custom Orders ,contact us through supra_art@yahoo.com with the details of your project.

2.What if I can not find the painting I like in your store?

If you do not find any paintings you like in our store ,our artists can paint any work and size you like. Please contact us your painting information with any instruction and attach the photos if possible .We will respond with a quotation promptly.