Sage Designs L.A. guarantees that all of our items are brand new and in unused condition direct from the factory. All products are covered by our 30 day money-back refund if you are not 100% satisfied upon receiving your purchase. No restocking fees. No hidden charges. Our diamonds are 100% natural and without any color or clarity enhancements, fillers or treatments. Our diamonds are purchased directly from conflict free sources. All of our diamonds and gemstones are graded by our in-house GIA licensed and Graduate Gemologist (GIA)/GIA Diamonds Graduate. We guarantee all descriptions to be as accurate to detail as possible. Thank you.