Shipping, Returns, and Exchanges
Salon and Beauty Source reserves the right to set
the terms of all shipments on a per order basis.
Salon and Beauty Source will ship all deliveries
insured on the carrier of its choosing, unless agreed otherwise in writing.
Salon and Beauty Source expects total customer
satisfaction. If after THREE days you are not satisfied with your purchase,
Salon and Beauty Source will accept your return NO
The costs of shipping all returns will be the sole
responsibility of the customer and, in the event of a return, actual shipping will be deducted from any applicable refund.
All returns must be packaged exactly in the manner
in which they were received and must be shipped with insurance.
A 15 percent restocking fee (based on the price of
the item minus shipping to the customer) will be charged to the customer for returns not related to
receipt of damaged items.
Any damages to returned products are the sole
responsibility of the customer and such damage claims are between the carrier and customer.
If a product arrives damaged to the customer, Salon
and Beauty Source may, at its sole discretion, replace the item, provide replacement parts for the
item (in rare cases, replacement parts may take up to 10 weeks to arrive if they are not in stock),
or refund all or a portion of the price of the item (including shipping) to the customer.
A standard one-year warranty applies to all items
sold by Salon and Beauty Source, unless otherwise stated on the web-site. If the product arrives
damaged due to mishandling by the freight carrier, the customer must inform the carrier of the
damage AT THE TIME OF DELIVERY. Furthermore, Salon and Beauty Source expects that all packages
delivered will be opened and inspected AT THE TIME OF DELIVERY, so that hidden damage (damage not
identifiable by inspecting the outside of the package container) can be shown to the carrier.
Any products that are custom-made (typically
cabinetry) may not be returned and are non-refundable. Please call us if you are not sure whether
your products are custom-made.
Same Day Shipping and Delivery
Salon and Beauty Source typically ships within 2
business days from the date on which payment is received. Overnight or expedited delivery may be
available on some items.
Customers must call Salon and Beauty Source for
any overnight or expedited delivery and are responsible for any increased costs related thereto.
Shipping times for special orders (typically
cabinetry) and/or items drop-shipped from our vendors may vary.
Items ordered together may be shipped separately
and may be delivered at different times. Please allow for a few days waiting time for an entire
order to be delivered.
Shipping by Common
Given the weight of many of the items that are
sold by Salon and Beauty Source, shipping by UPS is not always possible and a common carrier/freight
company must be used. PLEASE NOTE THE FOLLOWING FREIGHT DELIVERY GUIDELINES.
The shipping charges paid for items cover only
tailgate delivery to a customer. Tailgate delivery means that the truck carrying a delivery will
pull up to the front of the delivery destination, move the items delivered to the back of the truck,
and open the back of the truck. For these types of deliveries, IT IS THE CUSTOMER'S RESPONSIBILITY
TO TAKE THEIR SHIPMENT OFF THE TRUCK AND CARRY IT INSIDE.
If the customer needs a liftgate to move the
delivery from the back of the truck to the ground, the customer will be charged an additional
This is because most delivery trucks do not come standard with a liftgate. Even with a liftgate
delivery, however, the customer is still responsible for bringing the delivery inside.
If the customer needs inside delivery, the
customer will be charged an additional $65.00. In other words, if the customer does not have a
loading dock or forklift (and, therefore, requires a liftgate), the customer will be charged the
shipping price + liftgate fee + inside delivery fee. With inside delivery, the truck driver assists
the customer to bring the delivery inside.
A $65.00 residential delivery charge also applies
if the customer requires delivery to a home or home-based business.
*Unless otherwise specified in the auction.