 |
| Q:Is this Item Brand New & Factory Sealed? |
|
| A:Yes, Every Item We Sell Is Brand New & Factory Sealed. |
| Q:How Do I Contact SBS? |
|
| A:Please email us at: sbscustomerservice@me.com |
| Q:PLEASE! PLEASE! Read the below response when emailing: |
|
| A:1. Please DO NOT 'hide' your email address after you type your question as we are unable to respond to it if you do.
2. Our reply will be sent to the email address registered with eBay, please check that email account for our reply. If not there, please check the spam/junk folder. Our reply will not show on eBay. |
| Q:When Will My Order Arrive? |
|
| A:You will receive a shipment confirmation once your order has been shipped. For US Domestic Orders, please allow 2-7 business days for your order to arrive depending on shipping service selected. For International Orders, please allow 7-21 business days for your order to arrive. |
| Q:Does This Auction Include FREE Shipping? |
|
| A:Each auction listing is different, please read the 'Shipping Information & Charges' section at the bottom of each auction to confirm if it does include Free Shipping. Most of our auctions include a FREE Shipping option. Most of our auctions include Free International Shipping too. |
| Q:Do You Offer Discreet Shipping & Billing? |
|
| A:Yes, every order we ship and process is discreet. We ship in plain bubbler mailers with no indication as to the contents of the package. Your statement will show a charge from 'Paypal'. |
| Q:How Do I Get My Discount From Your Store? |
|
| A:Please follow the directions included with your order, its inside the package. |
| Q:How do I get the FREE eBook(s) mentioned in your auction? |
|
| A:The link(s) are located at the bottom of our payment received/shipment email to you. |
| Q:Will you leave feedback for me? |
|
| A:Our system automatically leaves positive feedback for you once you have left positive feedback for us first. |
| Q:Can I pay with my credit card over the phone? |
|
| A:Yes, we accept Visa, Mastercard, Discover and American Express over the phone, please call 800-927-8211 M-F 10am-3pm PST. |
| Q:Where is my order? I've waited xxx days! |
|
| A:Please check the shipment email confirmation for tracking or shipment information. You can also email us at sbscustomerservice@me.com to check on the status. |
| Q:How do I return an order? |
|
| A:We apologize for the inconvenience. Please return the item(s) to:
Santa Barbara Supplements
Attn: Returns Dept
PO Box 2172
Camarillo, CA 93011
USA
Please write a detailed note on the invoice explaining the reason for your
return. Let us know whether you prefer an exchange or refund payment. It will process in 7 days, email for status. |
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