We are dedicated to making our customers happy, if they are willing to work with us! If you ever have a problem, can not find what you need, or are unsatified with your purchase, please just contact us, chances are we can help! Although we accept returns, we do NOT accept them due to over active bidding, nor do we allow negative or nuetral feedback due to active bidding wars, and will check the bidding history. We leave feedback once it is received, and would prefer to discuss any issues PRIOR to negative or neutral feedback being left. We require payment, or notification of when payment will arrive, with in 5 days of auction end. If it is not received we will file a dispute. Please pay promptly to avoid this! For books, videos and music we use STOCK pictures, unless other wise noted in listing. Please keep this in mind, and ask for specifics if you have concerns BEFORE buying. All other photos are of actual product, you get what you see. If you do not think the picture is clear enough, or you have specific concerns, PLEASE ask before bidding or buying! We ship almost daily, and will ship product out with in 2 days of cleared payment. If your address is not what paypal accepts, items will be shipped via the post office, and therefore may take longer to receive. Please verify your address with paypal before paying. Thanks for looking though Sara's Assortments and HAPPY BIDDING!