The following grading standards are abridged to fit this listing. Please review the full text for more information. Thank You.
Disclaimer: Very rarely are products returned to us due to grading problems. However, should you receive a product that you believe is not properly graded, please contact us to report the problem. We will be happy to review the grading or work on a solution that meets your needs and concerns.
Nearly perfect in every way. Only the subtlest defects are allowed. Item is flat with no surface wear. Colors are bright with high reflectivity and minimal fading.
Nearly perfect with only minor imperfections allowed. An item with this grade should have no corner or impact wear, nearly invisible stress marks.
An item graded Very Fine is in excellent condition with outstanding eye appeal. Item is relatively undamaged with almost no surface wear.
An item graded Very Fine is an excellent item with outstanding eye appeal. Colors are generally bright with moderate to high reflectivity.
The average used item. An item in this grade shows some wear, but has not accumulated enough total defects to reduce eye appeal to the point that it is no longer desirable.
This grade can have a moderate accumulation of defects but still maintains its basic structural integrity. For all items this grade may include repairs done properly but still not original to the item.
An item in this grade is usually soiled, ragged, and possibly unattractive. Items in this grade are considered restorable or good for parts. This is usually the lowest possible grade for an item we offer unless its collect ability and or rarity qualify it for consideration.
Most items in this grade have been sufficiently degraded to the point that copies may have extremely severe stains, and/or moderate to heavy abrasions. We usually shy away from poor quality items unless they are so uncommon that they hold a value in the eyes of a collector. We do not list anything that could be considered below this grade regardless of rarity.
Frequently Asked Questions
• Time to process?
Items are very carefully packaged, and generally ship out within 1 -3 business days of receiving a cleared payment (excluding weekends and holidays). Most domestic addresses including PO Box are shipped via USPS and generally take 1-7 business days to be delivered once they ship. Please note that USPS packages can not exceed 70 Pounds per USPS restrictions and for these larger items we use Fedex. Fedex Standard Ground usually delivers within 2 to 6 business days to your physical address.
*International shipments ship via USPS although we reserve the right to ship with any carrier. If you have a preference please let us know. PO Boxes ship via USPS. Please see international shipping section for more information
•What about during the holiday season?
We pride ourselves on the swiftest processing of your order as possible. However, due to holiday volume, we ask that you please allow for an extra 1-2 days of processing time. While we are still able to get most orders out within our standard 2 days, we ask that you allow for this extra time just in case.
Shipping companies are often feeling the crunch as well, making shipping times slightly longer. If you absolutely must have your order arrive by a particular date, we encourage you to purchase one of the express/expedited shipping options we have available.
• What shipping companies do you use to ship?
Scalemotorcars' uses USPS, FEDEX and several International Forward Shippers to ship packages. USPS is the default shipping method and it is used on every continental US shipment to the 48 states. Hawaii, Alaska, Puerto Rico and Guam ship via USPS air or PO Box and carry an additional fee. Large items that are overweight or oversize use FEDEX as the shipping methods. International packages ship via USPS international service.
• What is the shipping cost for this item?
We take great care in making sure you are getting fair shipping costs and the best deals on shipping anywhere on the web. Please refer to the listing itself for actual shipping fee's. If a cost is not listed please feel free to contact us with your address and item number to get a quote..
• Do you offer local pick up?
Local pick up is offered with fragile, heavy or oversized items. If you would like to request pick up for another item please contact us for more details.
• Do you combine shipping for multiple purchases?
We do combine shipping if the items are paid for in one payment. This applies to any standard delivery in the continental United States. For PO Boxes, Alaska, Hawaii, PR and International packages, we can give small discounts for combined shipping, but rates vary so contact a support representative so they can total up a discount for you. If you pay in separate payments, we cannot combine the shipping costs for lower rates.
• How can I get the Delivery Confirmation or Tracking Number for my package?
A Delivery Confirmation or Tracking Number will be uploaded to eBay automatically when your item ships;however, sometimes this process is delayed by one or more factors. If you did not receive a Delivery Confirmation or Tracking Number and believe your item has shipped, please contact us with your shipping name and eBay item number and we would be happy to retrieve it and forward it to you. Please note that the email address we have on record in our database to contact you with is the email address submitted with payment. This means if you have a different email for Paypal and for eBay, we will be contacting you at your Paypal email address. If you would like an alternate email address to be your main contact with Scalemotorcars', please include the email address in the notes with your payment and we will be happy to use the email address of your choice.
• Do you offer Express or Next Day shipping?
We do offer Expedited Shipping via USPS. Upgrades in shipping may be selected and paid for at the time of purchase. This is available on most items. For other situations to get express shipping, please contact a support representative and they can work on getting an express shipment out to you today.
• Why have I not yet received my package?
At Scalemotorcars', we take great pride in packaging and shipping your order. We package our items very carefully and ship them usually within 24-48 hours of receiving payment, excluding weekends and holidays. In the event that there was a problem with your shipping address, we may be waiting for a response from you regarding a shipping clarification. If your item has been paid for but you have not received it in a reasonable amount of time, please contact us with your shipping name and eBay item number so that we can research it for you. We work out any problem, and if any unforeseen issue comes up we contact you, so please work out any issue with us as you will find we are the most fair and honest company on the web.
• I have received the wrong item.
If we have made an error while processing your order, we will pay 100% of the shipping fees to correct the problem. If an incorrect item was received, this is usually due to a processing error in our warehouse. We carry thousands of so mistakes can happen, and we try to minimize this for you as much as possible. We will schedule a pick up for you at the address of your choice if you received the wrong item. Please contact us and let us know the following.
- What item did you receive?
- What item should you have received?
- What address would you like the incorrect item picked up at?
- What time is good for you so we can schedule a pick up? (usually morning or evening in 4 hour blocks)
Would you like to keep the item? Sometimes, the mistake is actually one that a customer does not mind. The item could be more expensive, just as good, or sometimes better. If you would like to keep the item we sent you in error, please email us and we can work out a discount for the mistake, or a credit in our store for the understanding.
• I made a mistake in my address.
If you have made an error in your shipping address, please contact us ASAP. If your order has already been shipped, there may be a fee assessed for the address correction. We can only correct addresses that are shipped via UPS and it is not always possible to correct. If the item comes back to us due to incorrect address, we will ship one more time free of charge in most cases. This only applies to physical addresses in the continental United States;all other address would be responsible to repay the shipping fee in order to get their item reshipped.
• Can you ship to international buyers?
Scalemotorcars' prides itself on offering our amazing deals to the entire world We will ship packages internationally and we offer the fastest and safest international shipments using USPS international. Please see the section regarding international orders below.
• Is your shipping insured?
Scalemotorcars' insures all packages over $200 at no additional fee. In some cases there is a small insurance fee listed. Shipping insurance includes damaged packages on delivery, and non-receipt. We must be notified of damage to a package on delivery within 3 business days in order to file the insurance claim. Please note that insurance claims can take 2-4 weeks to process. In some cases we can expedite the process, but in most cases, it takes that much time to determine fault and get reimbursed by the insurance company so please be patient as we are working very hard to get any claim filed and paid as quickly as possible.
• Will you ship via UPS or DHL?
Sorry at this time we do not offer UPS or DHL shipments.
• Does Scalemotorcars' Drop Ship items?
Scalemotorcars' does not drop ship. Every item we offer is in stock.
Warranty • My product was damaged during shipping. What should I do?
Scalemotorcars' takes pride in packaging and shipping of products, but if your product was damaged during shipping, please contact us within 3 days of receipt of the item with your sales receipt number, item number, and product name. We will reply via e-mail with a resolution. See our full return policy for more details.
• Can I get replacement parts for my product?
We do not deal with parts and manuals for items. If a replacement part is needed for your item, we will try and help you contact a reputable parts supplier.
Listings • Something does not look right in this listing, is it a mistake?
It is possible that a mistake can be made in a listing, however it does not happen often. If a mistake was made, or if you are concerned with pricing, shipping, images or text, please contact us immediately so we can look into and fix any problem. In the event that a pricing error was made, we will honor the final sale price regardless of the amount.
Payment • How can I pay?
Scalemotorcars' prefers payment via Paypal and, although not preferred, will accept payment via check, or money order. Checks and Money Order payments require a 10 BUSINESS DAY waiting period for your payment to clear, prior to product shipment. USPS money orders are processed immediately once they have been received and processed. Scalemotorcars' does not accept payment via bank transfers, nor Western Union wire transfers. If you are an international bidder, please see the section on International Orders below.
• Do you accept Paypal?
Yes, Paypal is the preferred payment method.
• What is Paypal?
Paypal is an online service owned by eBay, allowing you to send payments for your auctions securely via credit card or e-check (bank account withdrawal). It is one of the most respected and safest ways to pay on the internet. For more information please visit www.paypal.com If you have a problem with your Paypal payment you can try and contact their support line at 888-215-5506.
• How can I pay via credit card?
Only with Paypal. No exceptions
During checkout, you should be able to combine your shipping to save money. If you are having trouble combining shipping, please feel free to contact us and we will be happy to send you an invoice combining the shipping of multiple items. Unfortunately, if you have already paid in separate payments, we cannot combine the shipping costs for lower rates, however, we always can get you some additional savings on a new order if you did not receive your shipping discount on a prior order.
• Do you accept money orders and personal checks?
Scalemotorcars' prefers payment via Paypal and, although not preferred, will accept payment via credit card, check, or money order. Credit card payments can be made via the phone between the hours of 9:30AM – 5PM (Eastern Time) Monday through Friday at 660-693-3325. Checks and Money Order payments require a 10 DAY waiting period for your payment to clear, prior to product shipment. Scalemotorcars' does not accept payment via bank transfers, nor Western Union wire transfers. If you are an international bidder, please see the section on International Orders below.
• Why have I received an Unpaid Item Reminder?
If you have received an Unpaid Item Reminder, according to eBay's system you have not paid for an item for over 5 business days. If you believe the Reminder was sent in error, please contact us with your eBay User ID and Item Number. We will be happy to research the error and update it in the eBay system for you. If you have been refunded for an item, eBay will take off the payment made flag in the system and the automated system will not know that you paid. If you receive an email for an Unpaid Item and you were refunded, we can fix this very simply. Just email us with your eBay user ID and say you were refunded, and it will take a support rep 2 minutes to correct.
• I was charged double by Paypal.
If you have Double Paid, please contact us so we can get this resolved for you. In most cases, we refund an obvious duplicate payment when our order processing system runs, and we will email you to make sure that it was an error.
Feedback • What is your feedback policy?
With most all orders we leave positive feedback as soon as your payment is received. The rest are left via an automated system through eBay to deal with the high volume and make sure that everyone gets positive feedback.
• Should I leave Scalemotorcars' a negative feedback?
If there is a problem or mistake we always fix it, regardless of fault or cost. Negative feedbacks are meant for sellers who intentionally do a poor job or are grossly negligent. Mistakes happen, if you encounter any problems with your product, please contact us ASAP and we will resolve the situation to your satisfaction, guaranteed.
Most items come with a warranty and a WBD guarantee to protect against dead on arrival items, or manufacturer defects. If you encounter any problems with your product, please contact us ASAP with your sales receipt number, item number, and product name. Please see our return policy for full details.
International Orders • Do you sell Internationally?
At Scalemotorcars', we encourage international sales, and do our best to serve your needs.
• Will the item work over seas?
All products Scalemotorcars' sells are designed for use within the United States, and are rated for 110-volt power ONLY unless otherwise indicated. As such, a voltage adapter would be necessary for use with 220 and 240-Volt power grids.
• I am an international bidder. How can I pay?
Scalemotorcars' gladly accepts Paypal payments from international bidders in most cases. Paypal is a free service, whereby you can use your credit card, check, or money transfer, as well as Paypal's currency converter. Paypal is a safe and convenient method for you to send payments internationally. We will also accept an international money order drawn from an international bank. We will not accept money in foreign currency, or payment from an international customer via Check. PLEASE INCLUDE A PHONE NUMBER WITH ANY INTERNATIONAL PAYMENT.
• What is your international shipping policy?
- We ship all international packages via USPS although we do occasionally ship with Forward Shippers. If you have a preference please let us know.
- USPS shipping is fast, you will have your item within a week on average, well worth the price.
- We state the selling price and actual description of the product on the customs documentation.
- Please do not ask us to claim your item is a gift or reduce the amount of the selling price to help you avoid paying duties, taxes, and any other related fees. This is illegal and exceptions will not be made, sorry.
- It is the buyer's responsibility to pay for all import duties and brokerage fees associated with the item. Please contact USPS or your local customs office for more information on Brokerage and Customs fees.
• How can I get my international Delivery Confirmation or Tracking Number?
All packages are delivered internationally with USPS unless otherwise worked out prior to the sale and do not include a tracking number. They do carry an international customs number that can be used to locate an item once its reached your country. If tracking is required please contact me for an new shipping quote via USPS Express shipping. This is the only option that carries the tracking service internationally.
Contact Us • How can I contact Scalemotorcars'?
You can email us through eBay Opening hours account for when our store is open and when our team is available for contact. This also includes email responses, please be patient and we will get to you as soon as possible.
• What are your business hours?
Feel free to contact us at any time. Our business hours are:
- Mon-Fri: 8am-6pm | Saturday: 8am-12pm
(Eastern Standard Time, excluding Sundays and holidays)
Please, feel free to contact us if you have any questions! Contact us