If you have any questions please email us at questions@secretsneaker.net. You may also call us at our retail location at 717-569-6101 between 8 a.m. to 4 p.m. and ask for the Internet Department. For quicker service and non-business hours, you can email us 24/7. We are here to help and provide you with great customer service.

Returns and Exchanges

We do accept returns on all unworn new items within 3 days of receipt of the product. Please email us to inform us of the exchange so we can work with you on having the item you want to exchange for when we receive your item back. When sending your item back please make sure the item is in some type of protective mailer or box. Failure in following the return instructions will result in a $10 service charge. Once the item arrives we will process your return for the full purchase price less the original shipping cost of your item. If you have a problem with your shipment please contact us immediately so we can resolve the situation. We are here to help and provide your with the best possible service.

For exchanges the customer is still responsible for shipping the item back to us, and paying the additional shipping for us to send the replacement.

Will taxes/duties be charged upon delivery?
Yes, taxes/duties still apply in addition to the shipping fee you pay. For an estimate of these charges, we suggest you contact your local customs office or government.

Can we mark the item as a gift or sample?
Unfortunately, we are unable to mark any items that we ship as a gift or sample. We mark the items with the price you pay for them. There is nothing we can do to help you avoid paying taxes/duties upon delivery.

Does the item come in the original box?
All items come in the original box unless noted in the auction.

Will I receive a tracking number?
Yes, you will be emailed from USPS.Com with a tracking number when your item ships from our warehouse.