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Refund & Return Policy
Can I return my purchase?
Fair Customer satisfaction is our highest concern.
Please contact us within 48 hrs of delivery for any questions you may have.
All customer contacts are answered within 24 hrs Monday to Friday.
Sorry, but given the nature of these products we do not accept returns.
**All auctions are final**
If you have any questions about sizes, PLEASE ask before you buy.
Choose your purchases carefully as we do not offer refunds or exchanges
for items that do not fit.
We inspect and document every item that goes out of our store.
However, If you feel that there has been an error on our behalf,
PLEASE contact us immediately
so we may address the issue accordingly.
Shipping Policy
Save 50% on SHIPPING!!!
Combine purchase’s to receive 50% off shipping for each additional
eligible item that you buy from Secret Treasure World. All eligible
purchase’s must be paid with a single payment. We are unable
to add items once an order has been processed.
When can I expect to receive my order?
Items are shipped within 72 hrs from the receipt of full payment.
You will receive shipping confirmation via email.
Average delivery time for U.S. Customers is 2 to 5 business days
and 6 to 10 business days to Canada (up to 4 weeks if held up in customs) .
Insurance is optional on orders shipped within the USA
and is recommended to protect your shipment from theft,
loss or damage.
Insurance is required on international orders.
We are not responsible for shipping errors related to incorrect
shipping addresses, customs delays, customs charges or agreements reached
between the buyer and shipping carrier to forgo the provision of a signature
on delivery.
In short, once shipping carrier
has accepted your item(s) for shipment, we can no longer be held responsible for the
safe and timely arrival of you items.
Damages and Lost Shipment
If your shipment has not arrived or your item was damaged in shipment.
Please contact us and we will advise on tracking numbers and
filing a claim on the shipping insurance that you purchased
Feedback
We will only leave feedback once it has been left for us.
If positive feedback is left for us, it will be left for you.
If negative feedback is left for us, it will be left for you.
If neutral feedback is left for us, it will be left for you.
We will always help and communicate with anyone who may be unhappy.
We appreciate your business and work hard on excellent customer service.
Back-Orders
Because of the large volume we do in our lingerie stores,
all items are subject to back order.
In this case you will receive a full refund or a slightly delayed shipping date.
FAQ's
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Are the Bra sizes accurate?
The bras that we offer for sale are made to industry standards.
If you have not had a professional bra measurement within the past year,
PLEASE do not guess at the size that you need.
On our “FIND YOUR SIZE” store page,
We do have instructions on how to measure yourself.
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Click here TO FIND YOUR SIZE
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Can I return my purchase?
Fair Customer satisfaction is our highest concern.
Please contact us within 48 hrs of delivery for any questions you may have.
All customer contacts are answered within 24 hrs Monday to Friday
Sorry, but given the nature of these products we do not accept returns.
**All auctions are final**
If you have any questions about sizes, PLEASE ask before you buy.
Choose your purchases carefully as we do not offer refunds or exchanges
for items that do not fit.
We inspect and document every item that goes out of our store.
However, If you feel that there has been an error on our behalf,
PLEASE contact us immediately so we may address the issue accordingly.
***
When can I expect to receive my order?
Items are shipped within 72 hrs from the receipt of full payment.
You will receive shipping confirmation via email.
Average delivery time for U.S. Customers is 2 to 5 business days and 6 to 10 business days to
Canada (up to 4 weeks if held up in customs)
***
Do I really need shipping insurance?
Insurance is optional on orders shipped within the USA and recommended to protect your shipment from theft,
loss or damage. Insurance is required on international orders.
We are not responsible for shipping damages or errors related to incorrect
shipping addresses, customs delays, customs charges. In short, once shipping carrier
has accepted your item(s) for shipment, we can no longer be held responsible for the
safe and timely arrival of you items.
***
My shipment is damaged or never arrived?
If your shipment has not arrived or your item was damaged in shipment.
Please contact us and we will advise, on filing a claim, on the shipping insurance that you purchased
***
Back-Orders?
Because of the large volume we do in our lingerie stores,
all items are subject to back order.
In this case you will receive a full refund or a slightly delayed shipping date.
***
Click Here To Go Back To Our Store
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