We accept major Credit Cards via PayPal. We cannot accept Cash or Cheque via mail.
We take great care packaging every item to ensure safe shipment to buyers.
If you are bidding on additional items, please let me know. Should you win multiple auctions, I will send you an updated combined invoice in order for you to save money on shipping.
All orders are shipped within 2 business day. (does not include weekends or holidays) from the time that we receive payment. If your order comes in after 4pm, we will ship your order the second business day. We will notify you via email once your order has shipped and provide you with tracking information for your package. We will use either HK Post Registered Air Mail which generally carries a 1-2 day transit time depend on your location. International shipment will takes normally 7-14 business days depend on your location as well. Please consider these factors and allow adequate time to receive your package.
Tracking service is available on the same or next business day after we shipped out your package on www.hongkongpost.com.
Make sure your address is updated. We are not responsible for late delivery and lost items caused by Post Office and damaged item during shipment. Postage Cost is not Refundable.
We don't accept returns if the product has been opened/or tried for hygiene reason.
Communication is key. I know there are some things that are beyond my control. Should you anticipate any problems, please let me know BEFORE leaving feedback. If you should need to see any other photos or have questions, just email me at email@example.com and I will get back to you as soon as possible. Non-paying bidders, please do not bid. I don’t want to leave negative feedback for anyone and I’m sure you don’t want to receive it.
In case you don't receive your item(s) in 2 weeks, please notify us as soon as possible. We will contact your local post office. Once it is confirmed as a lost parcel, we will refund you in full amount. Normally, it takes 2-4 weeks to follow up with your local post office. We will try our best to solve any postage issue and provide good customer service.
Choose one of these gifts with any Sothys order.
***Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. However, we will try our best to reduce Import duties, taxes and charges, but no guarantee on this.
**Italy and Sri Lanka will only be shipped through EMS. Please contact us for shipping charge before placing the order.
Buy AUD100 - Get to Sothys Morning Cleanser 15ml
Buy AUD150 - Get to Sothys Hydradvance Light Hydrating Cream 15ml
Buy AUD200 - Get to Sothys Normalizing Beauty Milk and toner 40ml