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Store Policies
Payment and Shipping:
Payment:
- Payment for Buy It Now: Some items require immediate payment with PayPal for BIN, while others do not. Those that do not require immediate payment, Buyer is expected to contact us within 3 days of Buy It Now, regarding payment and payment is expected within 10 days from Buy It Now. Please check individual listings.
- Payment for Auction: Buyer is expected to contact us within 3 days of end of auction, regarding payment and payment is expected within 10 days of end of auction.
- Preferred Payment: PayPal is our preferred method of payment,
- Other Payments: We also accept money orders and cashier's checks.
- Payment by Personal Check: We will now accept personal checks from US bank accounts for purchases up to $300.00 (single item or combined purchases) provided item (s) is shipped to a confirmed address. The address on the check must match the ship to address and the confirmed eBay address. If paying by check, please allow sufficient time for the check to clear your bank account before item is shipped.
- Payment by Credit Card: We acccept all major credit cards through PayPal and through PayPal's Virtual Terminal. If you prefer to call us with your credit card, just call our toll-free number at 800-659-2040 and we will happily process your credit card transaction. You must have CSV number (3 or 4-digit number on back of card after your account number) handy, when calling.
- PayPal Credit: Where available, we urge you to consider PayPal Buyer Credit. There are many plans and promotions available to make buying easy, with low or no finance charges, exclusively for PayPal members. PayPal Buyer Credit is strictly a PayPal program. Once you have signed up, the agreement is between you, the Buyer, and PayPal Here is the contact nformation for PayPal Buyer Credit:
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If you have questions regarding your PayPal Buyer Credit line, you may contact the PayPal Buyer Credit Service Center at # 1-866-571-3012 (Monday - Saturday 5AM to 9PM, Sunday 7AM to 7PM PST). You may also write to:
PayPal Buyer Credit
PO Box 981064
El Paso, TX 79998-1064
When contacting the PayPal Buyer Credit Service Center by phone, they will ask you to verify your Zip Code and your PayPal Buyer Credit number. They will NEVER ask you for your PayPal Account password, email address or any other financial information that you have registered with your PayPal account.
- Sales Tax: We charge 6% sales tax to all Pennsylvania residents, including tax on shipping, according to PA state law governing Internet sales (See Rev-1748)
- Signature Required: For purchases over $250, item(s) must be shipped to a confirmed address and a signature is required.
Shipping and Packing:
- Packing: All items packed with care and consideration
- Shipping: We ship USPS Priority with Delivery Confirmation in the United States and will ship expedited if you require it. For the items that we ship internationally, the service varies. See individual listings. We generally ship within 48 hours of receipt of payment.
- Buy It Now PLUS Auction Items: If you purchase items from our store and they have been paid and you have a bid or bids in on auction items, the Buyer needs to tell us whether to wait for auction's end and ship all items together or ship separately. If we do not receive any instructions we will ship BIN items within our normal shipping period. If the auction ends within that period, items will be shipped together. If not, then auction items will be shipped separately. We will do our best to contact the Buyer if we receive no instructions before we ship.
- Bids on Multiple Auction Items: Our policy is to ship items within our time period once items are paid, unless Buyer instructs us to wait for all bid-upon auctions to end and send all wins together. We will do our best to contact Buyer if we receive no instructions before we ship.
- Shipping Insurance Policy: All our items are insured through third party insurance and included in the cost of shipping and handling. If you do not agree with our shipping insurance policy, we ask that you do not bid on or purchase our items. Thank you for your consideration in this matter.
- Combined Shipping: We combine shipping and will let you know at the time of purchase what the total shipping will be. It will be lower than the combined individual published rates.
- Shipping & Handling Fees: We charge $.0.50 to $1.50 on certain listings due to supplies and packing materials cost. Additionally, included in S & H is a $0.50 charge on all listings for insurance. If making multiple purchases, there is only one $0.50 charge, regardless of weight, value or number of items in package.
- Ship To: At this time, we ship primarily to the United States, Canada and Australia. A few of our items we will ship to other locations internationally. See individual listings.
- Shipping Notification: We will notify you as soon as item is shipped.
- Service Transit Times: eBay has begun publishing Service Transit Times. We make every effort to get your package to you in a timely manner. Service Transit Times are only an estimate and are estimated after package is delivered to USPS or UPS. Published Service Transit Times do not take weekends and holidays into account. Please remember Service Transit Times vary, especially during peak times.
- Delivery Confirmation: Delivery Confirmation is included with every item shipped via USPS Priority. This is not a tracking tool. This will confirm that item was delivered to ship-to address and will give date and time of delivery. (US only) -- The USPS does NOT support real-time package tracking (except via Express).
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Return:
- 100% Satisfaction guaranteed! We think you'll be thrilled with all of our high quality products, but if something is awry, please let us know!. We want our customers to be completely satisfied, so, we offer a money back refund. Buyer needs to contact us within 48 hrs of receipt of item. The item must be returned in original packaging, all tags attached and must be postmarked within 7 days of receipt of item. Returned item will be automatically insured by the Seller. We are sorry but we cannot refund original shipping and Buyer must pay return shipping..Refund will be given once item is received in original condition, including all tags still attached..
- If wrong item is sent or item is defective, please contact us immediately
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Privacy Policy
- Please be assured that your information will not be divulged to any third party.
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Missing Items
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Our Reputation:
- We are a licensed company in the state of Pennsylvania Legal Name: Serendipity Gift Boutique LLC License #: 83392054
- We are a trusted SquareTrade Seal member, committed to your satisfaction
- All of our items qualify for PayPal Buyer Protection. Look for the PayPal Buyer Protection icon next to our listings.
- We are ID verified and thanks to our wonderful customers, we have maintained a 100% feedback rating!
- We do our best to describe items accurately, including any flaws and we provide the best pictures we can. Colors may look slightly different on different monitors, so items could be a shade lighter or darker than they appear. Again, we urge you to ask questions and we will promptly answer to the best of our ability. We truly want your shopping experience with us to be enjoyable and if any problems arise, we will act quickly to resolve them.
- Please Contact Us with any concern. Our goal is 100% customer satisfaction.
Proud to be a member of the Glass and Pottery Sellers' Association
The GPSA logo is your assurance of a great transaction.
GPSA guidelines: accurate descriptions, conscientious packaging, reasonable shipping, satisfied buyers.
Proud member of the SBCP Network of Powersellers.
Shabby But Chic Powersellers
The Creme de la Creme of Women Powersellers
Women Helping Women Grow Personally & Professionally
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Our Customers:
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We know we have the best customers on eBay and we want to thank all of you who have supported us. We know you have many choices on eBay and we certainly appreciate your choosing us for your gifts and collectibles. We hope to continue our store for a very long time and that wouldn't be possible without you, our loyal customers. We thank you for your courtesy, your prompt payment always and your loyalty. We hope we always live up to the faith you have placed in us!
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Feedback:
Thanks to everyone for looking and shopping with us! We're sure you'll find something to "strike your fancy", so have fun here at
Serendipity Gift Boutique
"Where the Unexpected is Always Expected!"
www.serendipitycollection.com
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