Shadow River Store
is our #1 priority, and we want you to be completely happy with your
purchase from us. If for any reason you are unhappy with your item or
our service, please let us know and we will do our best to make things
right. Please don’t hesitate to contact us through the eBay e-mail
system if you have any questions or concerns.
We currently accept PayPal, as well as Visa, MasterCard and American Express with ProPay.
Receipt of your payment
is appreciated within 3 days from end of auction. We understand that
sometimes “life happens,” so please send us an e-mail if you need more
time to make your payment.
We collect 8.3% sales
tax from on all purchases shipped to Washington State.
eBay/PayPal will send
you an e-mail after your payment has been made to verify receipt of
If your payment is
received before 7pm Pacific Time, we will ship your order the next
After your order has
been packaged, eBay will send another e-mail with your delivery
confirmation or tracking number.
Combined shipping: we
offer combined shipping discounts on items that can be packaged
together. We are happy to provide a quote upon request. Please include
your zip code along with your list of items. When making purchases,
please let us know when you are finished shopping, and we will send an
invoice showing the adjusted shipping charges. Please do not pay for
your items until you have received your new invoice. If items are paid
for separately, we are unable to refund any of the shipping charges
and items may be shipped separately.
discounts: we occasionally offer promotional shipping discounts for
multiple purchases on select items. To see if an item qualifies, click
on the Payments & Shipping tab in the listing and the discount amount
will be shown just above the shipping charges.
Shipping time: we
believe in getting your product to you as fast as possible. Orders are
shipped Monday through Saturday, usually within 1 business day of
receiving a cleared payment. Please keep in mind that if you pay with
an e-check through PayPal, it takes several days for the payment to
clear before we can ship your item.
Delivery time: USPS
priority mail usually has the fastest delivery time (2-3 business
days). First class mail can take up to 1 week, and parcel post and
media mail can take up to 2 weeks. UPS ground can also take up to 2
weeks depending on your location, the weather, and holidays. If you
are concerned about a delay in package delivery, please contact us and
we will be happy to help track your package.
and tracking: for all packages shipped through the USPS, we provide
free delivery confirmation service, which will show when your package
was delivered. Sometimes the post office will also provide tracking
information for these packages while en route, however this is not
always the case. We also provide tracking numbers for packages shipped
with UPS, who does provide tracking information and estimated delivery
Insurance: insurance is
included on all packages, both domestic and international.
Shipping address: we
will only ship packages to your confirmed PayPal address or registered
eBay address. If you want your package shipped to a different address,
please make sure this is entered as the shipping address during
Returned packages: for items returned to us undelivered by the Post
Office, we will refund the purchase price back to your original form of payment. We
deduct our original shipping costs on all items purchased with free
we offer international shipping by USPS First Class Mail and Priority Mail International.
Shipping charges can be found on the Payments & Shipping tab in the
listing. The calculator is usually not accurate when purchasing
multiple items, so please request a quote for combined shipping.
Import duties, taxes, and charges are not included in the item price
or shipping cost. These charges are the buyer's responsibility. Please
check with your country's customs office to determine what these
additional costs will be prior to bidding or buying.
If you are unhappy with
your purchase for any reason, please contact us within 30 days of
package delivery. We want you to be completely satisfied with your
purchase, and are happy to work with you to resolve any problems.
We offer refunds for defective, missing, or incorrect items, and for
items that do not fit, you don't like, or you change your mind (if
returned in the original re-salable condition). We do not offer
refunds or exchanges on items that become damaged after delivery, or
for packages that are lost or stolen after confirmed delivery. We also
do not accept returns on undergarments (socks, underwear, etc.) and
Refunds are issued
after we have received and inspected your item.
For exchanges, we will
issue a refund after we have received the item from you. You can then
purchase through eBay the item you want at your convenience.
or Incorrect Items
We do our best to
provide accurate item descriptions, and to test and inspect all items
prior to shipping. If you receive a defective item, receive the wrong
item, or it is significantly not as described in the item listing,
please let us know right away so we can resolve the problem.
After returning the
item, we are happy to either refund your money, including all shipping
charges, or exchange the item for something else. Please make sure the
cost for the return shipping is clearly indicated so we may reimburse
If an Item Doesn’t Fit, You Don't Like It, or You Change Your Mind
We are happy to provide
a refund or exchange for items that do not fit, you don't like, or you
change your mind.
The item returned must
be in its original re-salable condition, to include all tags and
The buyer is
responsible for paying all return shipping charges.
On items purchased with
free shipping, we will deduct our original shipping costs from your
We leave positive
feedback as soon as we receive your cleared payment.
We greatly appreciate
receiving feedback from you once your package has been received.
When you give a 4-star
feedback rating, it may seem like a good score. For example, a 4 in
‘Shipping Time’ means “Quickly.” eBay, however, considers anything
below a 5 to be a sub-par mark. Their standards require sellers to
maintain an average score of 4.6 & above in all categories, or be
penalized with higher fees & more. If you were pleased with your
transaction, please respond with a 5-star feedback score.
If you have any
questions, feel free to send us an e-mail through the eBay message
system. We both work during the day, so we may not get back to you
immediately. We will respond as quickly as possible, which is usually
by the end of the day. Be sure to check your junk mail folder if you
haven’t received a response within a few days.