ShalinIndia Return Policy

A liberal Returns Policy: -

We have a liberal no questions asked return policy. Merchandize can be returned within 30 days of receiving of the shipment. We make refund within 48 hours of receiving returns. Our returns are sent to the charity organizations for free distribution among needy people. When ever you wish to send returns, please contact us on shalincraft@gmail.com and we will provide you the nearest address where you can send the returns.
 
Where do you send your return: -

We also make it extremely easy to send your returns. You can ship the returns to our representative in the US or to our office in India. We make refund within 48 hours of returns. We do not ask you the reasons for return.

Our Address in India

Shalini Verma
Block-2, Apartment - 301, Heritage City
Gurgaon: 122 002-India
Tel: 91(124)4011102/4011103

Our Address in USA

Sid Harvey
Difficult Run Communications
11629 PINE TREE DR
Fairfax, VA 220332714
Ph. +17032184093

Refunds on returns :-

• The cost of shipping for return is to be borne by the customer.

• Customs charges/duties applicable has to be paid by the customer.

• Refunds for orders purchased will always be issued to the customer who placed the order

• Before sending the return to us, please inform us by email at shalincraft@gmail.com

• To expedite the processing of your return, please reference your order number.

• We'll notify you via e-mail of your refund once we've received and processed the returned item.

• The returned item must be in our possession within 30 days of the date you receive it.

• Item that were resized per your request cannot be returned

• Shipping charges are non refundable.

"Our return policy is a result of our confidence in our products. Every product is triple checked before shipping. Since we handpick our stock, the first quality check takes place during procurement, at the artisan's premises. The second check takes place before those products are entered into our stock database and are displayed online. The final and the most important quality check takes place before the products are shipped to the customer."
 

Product Guarantee

All of our products are guaranteed for authenticity. We procure each art and craft product from hereditary and original craftsmen only. All of our products are made in India by the Indian artisans who make their living by preserving traditional Indian Culture

Shalini Verma
(Founder ShalinIndia)
 

ShalinIndia Privacy Policy

ShalinIndia is committed to respecting the privacy rights of visitors to our web site and who interact with us. We take this commitment very seriously, and have instituted many policies and procedures to insure that none of your privacy rights are ever violated. ShalinIndia's privacy policy and details are outlined below along with the measures that we take to protect your online privacy, while providing you with a satisfying online shopping experience.

If you communicate with ShalinIndia electronically?

When you send an email to ShalinIndia or visit the web site, you are communicating with us electronically. When you send an email to ShalinIndia, you consent to receive communications from us electronically in response.
Please note that this does not constitute opting-in to our email or direct mail lists. ShalinIndia may communicate with you by email, by updating or posting notices on the web site. You agree that all agreements, notices, disclosure and other communications that ShalinIndia provides to you electronically satisfy any legal requirement that such communication be in writing. All communications with ShalinIndia become the property of ShalinIndia.

What does ShalinIndia do with this personal information?

Your information is used to process your orders and personalize your shopping experience on ShalinIndia, for internal purposes and to comply with any legal requirements. By storing your personal information on a secure server, ShalinIndia is able to shorten your checkout process.
At ShalinIndia, we also review the kind of products appeal most to our customers as a group. This statistical information helps us improve our offerings. We may also use information about the kinds of products you buy from ShalinIndia to make other marketing offers to you. Of course, you always have the option to opt-out from receiving such offers (for instructions on how to opt-out, please see below).

How does ShalinIndia use my e-mail address?

Your e-mail address is used to create and identify your account on ShalinIndia. Your e-mail address is also used by ShalinIndia to correspond with you about any orders that you may place or to notify you with the results of any contests you may have entered. We may also use your e-mail address to notify you about important functionality changes to the Web site, new ShalinIndia services and special offers and promotions we think you'll find valuable. If you would rather not receive this information, or would like to opt-out of receiving e-mail of this kind, simply send a reply with Unsubscribe" written in the subject line and your e-mail address will be removed from our database. You will receive not receive any e-mails from ShalinIndia in future.

Your consent

You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your assent to ShalinIndia's privacy policy. ShalinIndia reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think

If you have any comments or questions about ShalinIndia's privacy statement, please e-mail us at sales@ShalinCraft-india.com
 

Shipping Rates & Policy

Shipping Rates

* All items have their individual shipping rates based on their weight.
* Save 5.0% on shipping for each additional eligible item you buy from ShalinIndia.
* Free shipping for orders over $99.00 when you buy ShalinIndia's other eligible items.
* Free shipping for all items that over $99.00.

ShalinIndia Shipping Policies

All orders are shipped from Gurgaon, India within 24 hours of receiving the order. Some apparel items like saris that need to be customized may take up to 3 to 5 days. Shipments are sent through Standard and Expedited modes.

We do not ship to P.O.Box addresses. Hence, while filling your order, please mention a Non-P.O.Box shipping address.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from ShalinIndia through the eBay.com Site unless explicitly indicated as such in the ordering process. Items ordered from ShalinIndia may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from ShalinIndia through the eBay.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Customs Duties

All prices shown at ShalinIndia site are exclusive of customs charges, since the rate of customs duties vary from country to country.
It is our experience that small value personal shipments rarely attract customs duties. In order to help individual buyers do their personal shopping at ShalinIndia without any fears of paying customs duties, ShalinIndia proposes the following:

ShalinIndia will REFUND customs duties in the following cases:->

(a) The customer/addressee/consignee is an individual and not an organization.
(b) The customer is not a wholesale buyer registered member of ShalinIndia.
(c) The order should have been made online and payment made through credit card.
(d) The refund is limited to 20% of the invoice value or US $ 100 whichever is lower.
For all refunds under the above conditions, customers should pay the customs duties as levied and then send the customs duties paid receipt to ShalinIndia while requesting for refund.

ShalinIndia does not refund customs duties in the following cases:->

(a) The order is from one of our registered wholesale customers.
(b) The customer/addressee/consignee is an organization/shop and not an individual.