PAYMENTS: Payment must be within 3 days of normal auction item close. Items purchased at Buy it Now price; payment must be received same day. Once payment has been received, product will be shipped same day or the following business day to insure prompt receipt. REFUNDS: Shoes must be returned within 7 days, must not be worn, and still in brand new condition. The shipping charges are non-refundable unless return is due to our error. Buyer pays shipping on all replacement shoes. Thank you.