General Questions
PreAuction Questions
PostAuction Questions
International Shipping
Returns/Exchanges
General Questions
Do you have this shoe in another size, style or color?
ShoeMetro carries a wide selection of footwear and virtually all of product that is in stock has a live listing at all times. If the item is not listed in an eBay auction or in our eBay store, then we do not have it in stock. Please feel free to use our eBay Store search tools by clicking the link below:
http://stores.shop.ebay.com/ShoeMetro
Back to Top
How can your prices be so good?
We purchase our merchandise in large volumes and keep our overhead low as possible, so we could offer our customers the best prices possible. We are one of eBay's highest volume footwear seller. When you buy from us, you know you're getting the lowest prices, authentic merchandise, and great service.
Back to Top
I see a "current price" on one of your auctions, can I just buy the item at that price?
If you do not see a "Buy It Now" price offered inside of the auction, then you will need to participate in the auction in order to purchase the product. Happy Bidding!
Back to Top
Is your merchandise authentic?
Yes! As one of eBay's elite Power Sellers, ShoeMetro's merchandise is guaranteed to be authentic. We purchase all our products from major footwear suppliers ensuring high quality and authenticity.
Back to Top
What is your feedback policy?
ShoeMetro truly appreciates the patronage of every auction winner. We leave feedback IMMEDIATELY after you leave us feedback. This ensures that all satisfied customers receive a positive feedback from us.
Back to Top
Do you allow for local pick ups?
I’m sorry but we don’t do local pick ups because our warehouse doesn’t have the proper insurance in place for retail customers. If you are local then you should get your shoes the day after we ship them. This is a plus for our local customers.
Back to Top
Do you give better deals when buying multiple items?
Our prices are 20% to 90% below retail price. We offer some of the lowest prices anywhere for shoes. If you buy mulitple items, you will be able to take advantage of our combined shipping discount. Please see listing for details.
Back to Top
Do you have a catalog?
We list most of our inventory online. We also have addtional inventory on www.shoemetro.com.
Back to Top
How do I purchase directly from ShoeMetro outside of eBay?
Unfortunately, we are unable to sell products listed on eBay, off eBay. Although, we do offer more inventory on our website. If you wish to purchase directly, please visit our online store: www.shoemetro.com. We have a great selection.
Back to Top
What if my question is not answered here?
If your question is not answered here, please click on the "Ask Question Through eBay" link on the top left of the page. You will be redirected back to eBays question page. Your questions should be answered by our one of our friendly customer care reps within one business day.
Back to Top
What is My Store Rewards?
My Store Rewards is Free for all buyers. It is the easiest rewards program on earth! We don't use coupon codes or force you to mail in rebate forms or make you jump through hoops. To sign up, just click on the My Store Rewards link on the bottom of the auction listing.
Back to Top
Where do you get your merchandise?
ShoeMetro works with retailers and manufacturers in various areas of the United States to locate an ever-changing variety of popular styles at attractive prices. Our buyers work dilegently to provide our customers with a great selection and great prices.
Back to Top
Condition Details?
Condition: ShoeMetro sells only authentic name brand shoes from manufacturers and retailers of fine footwear. We carefully inspect and grade our items into the categories below.
- New: In Box - Brand new condition in original box.
- New: Without Box - New condition without box. These shoes are carefully packed and shipped in our own boxes.
- New / Display - New shoes that were floor samples, displays, or try-ons. They might have very minor creases, or scuffs. Actual pictures are shown for these.
- Gently Used - Shoes may be returns and/or show minor signs of wear. These shoes are still in good condition. Actual pictures are shown for these.
Back to Top
PreAuction Questions
Can you lower the price of these shoes?
I'm sorry but our prices are as stated. As you can see, our prices are 20% to 90% of retail cost. We have some of the lowest prices on the internet. If you find a better price on any other website besides eBay please let us know and we'll match it.
Back to Top
Are the shoes in the photo the actual shoes up for sale?
If the condition is new in the box then we use one picture to represent all shoes. If the condition is new/display and it says "actual shoe shown", then it's the actual picture of the shoe. Please check the condition description in the auction.
Back to Top
I missed the auction. How can I bid on that shoe again?
If the auction ended without a winner then it will be automatically relisted so you can do a search in our store to bid on it again at www.stores.ebay.com/ShoeMetro. If the auction ended with a winner then we "might" have another up for auction. Please re-visit our store to see if it's available.
Back to Top
Why are there so many different prices for the same style of shoes?
Our prices will vary depending on the condition, popularity of size, popularity of color, and length of time an item has been up for sale. Due to our pricing policies we cannot lower the price of any item.
Back to Top
Is your merchandise new or used?
We sell merchandise in various conditions. Please review the conditon in the "SPECS" field of the listing. Further details of the shoes are also stated there.
Back to Top
Is there a limit to the amount of shoes I could purchase?
Our policy allows you to purchase 10 items per 10 days. I'm sorry for the inconvenience. We had to implement the policy to ensure a secure and positive shopping experience for all.
Back to Top
What currency are your items listed in?
All of our prices are listed in US dollars. Currency exchange is handled by your credit card company or PayPal.
Back to Top
I was outbid on an auction, do you have another one?
Sorry to hear you were outbidded. We list our entire inventory in our eBay store. The easiest way to find out if we have the shoes that you are looking for is to type the keywords in the search bar in each of our auctions. You can also search our eBay store at www.stores.ebay.com/ShoeMetro. If you don't see it on our site, then we're sold out for now, but don't give up! We get new merchandise in daily, so please keep checking back! While we may not have everything that you are looking for, the prices on the shoes we have in stock are the best that you will find…Guaranteed!
Back to Top
I entered a bid on the wrong item. Can I retract my bid?
There are very few circumstances that will allow you to retract a bid. The link below will give you a thorough understanding of those situations:
Canceling bids
Back to Top
PostAuction Questions
Can I cancel or modify my order?
Our shipping process is automated and your order is processed within hours. So once we receive your payment, we cannot add, subtract or cancel your order prior to shipment.
Back to Top
I only received part of my order, how can I receive the rest?
Please email our Customer Care Department at ebay@shoemetro.com, and send details on what is missing from your order. We'll make arrangements to ship your missing items right away.
Back to Top
Can I add items to my order?
If you have won an auction through eBay and have not already checked out, you wil have the option to continue shopping. Please wait until all your auctions end before visiting checkout. That way you'll be able to take advantage of our combined shipping discount. If you have already checked our and paid for an auction, then unfortunately we're unable to make an revisions or additions to your order.
Back to Top
I just won an item from an eBay auction, can I get another one at the same price?
Our entire inventory is online for sale. Unfortunately, you'll have to bid on another pair. Our inventory turns over very quickly. So, please take a moment to search our store to see if we have another pair. If you're unable to locate another pair, then we're sold out. But don't give up! We get new merchandise in daily, so please keep checking back! While we may not have everything that you are looking for, the prices on the shoes we have in stock are the best that you will find…guaranteed!
Back to Top
Shipping Questions
How can I track my order?
Most order ship next business day after payment is received. After we ship your order, we will send you a shipping confirmation email which includes your tracking number and a link to track your package.
If your order was shipped you should have received a tracking confirmation email from ShoeMetro w/ your tracking number and shipping carrier.
If you didn't receive that email, you can retrieve your tracking number and order status by clicking here and entering your email address and item number. Your order status will show on the bottom left of the page along with tracking number if your order was shipped.
Back to Top
How much is shipping?
Shipping rates vary depending on whether your purchase consists of shoes or boots and whether you have won an auction or a “Buy It Now” listing.
Shoes | Auction Listing
| United States |
First Item |
Additional Items * |
Delivery Time |
| FedEx Ground |
$9.99 |
$4.99 |
1 - 6 Business Days |
| FedEx 2 Day |
$16.99 |
$6.99 |
2 Business Days |
| FedEx 1 Day |
$22.99 |
$9.99 |
1 Business Day |
| HI, AK, PR, APO, FPO |
First Item |
Additional Items * |
Delivery Time |
| USPS Priority |
$14.99 |
$7.99 |
2 - 4 Business Days |
| International |
First Item |
Additional Items * |
Delivery Time |
| Canada - DHL Express |
$24.99 |
$11.99 |
2 - 5 Business Days |
| International - FedEx |
$37.99 |
$16.99 |
3 - 7 Business Days |
* Please wait until all your auctions end before proceeding to checkout to take advantage of multiple item shipping discount.
** If the additional item(s) purchased have Free Shipping, you will not be charged for shipping on that item. If the additional item(s) purchased have a shipping fee, we will charge $4.99 for shipping on that item.
Boots | Auction Listing
| United States |
First Item |
Additional Items * |
Delivery Time |
| FedEx Ground |
$11.99 |
$4.99 |
1 - 6 Business Days |
| FedEx 2 Day |
$23.99 |
$6.99 |
2 Business Days |
| FedEx 1 Day |
$29.99 |
$9.99 |
1 Business Day |
| HI, AK, PR, APO, FPO |
First Item |
Additional Items * |
Delivery Time |
| USPS Priority |
$14.99 |
$7.99 |
2 - 4 Business Days |
| International |
First Item |
Additional Items * |
Delivery Time |
| Canada - DHL Express |
$27.99 |
$11.99 |
2 - 5 Business Days |
| International - FedEx |
$42.99 |
$16.99 |
3 - 7 Business Days |
* Please wait until all your auctions end before proceeding to checkout to take advantage of multiple item shipping discount.
** If the additional item(s) purchased have Free Shipping, you will not be charged for shipping on that item. If the additional item(s) purchased have a shipping fee, we will charge $4.99 for shipping on that item.
Back to Top
When will my order ship?
ShoeMetro offers some of the fastest shipping on eBay. We ship all orders that clear by 5:00AM PST the same business day. A business day is considered Monday through Friday, not including holidays.
Back to Top
How long will it take to receive my order?
Delivery times vary from 1 to 6 days for domestic shipments. We are located in San Diego, CA so the closer you are to the west coast the faster you will receive your order. The further you get from California the longer it takes. We will send you an email after your order is shipped so you will get the exact delivery day. International shipments have an average delivery time of 2 to 7 business days via Fedex International.
Back to Top
Do you combine shipping charges on multiple purchases?
Yes, we do offer discounts on shipping when you buy more than one item. In order to qualify for our combined shipping discount, you must complete checkout AFTER all items are added to your cart. Please wait until you win all auctions before completing checkout.
Items purchased under the same account will be automatically added to your invoice and the combined shipping discount will apply to your order total. Please remember that you still only have 7 days (from the transaction date) to complete checkout - otherwise all items in your checkout will be canceled, re-posted for sale.
Back to Top
Can you ship my package using a cheaper shipping method?
We pride ourselves on offering fast, professional and affordable shipping rates. Unfortunately, we cannot ship your items using any other method since our shipping is already automated.
Back to Top
Can you ship my package with a different shipping carrier?
To offer our customers fast shipping, we automate all of our shipping so unfortunately we can’t ship with a different carrier than specified in our auctions.
Back to Top
International Shipments
Can you declare my purchase as a "Gift"?
Falsifying customs documentation is a federal violation. In accordance with US law, we must declare your package as merchandise and note the price that you paid as the value. After all those expenses, you will still get a great deal since our shoes are purchased at a deep discount.
Back to Top
Do I have to pay custom taxes or duties?
ShoeMetro’s international shipping charges do NOT include country specific custom taxes, duties, associated with the delivery of your package. These fees must be paid by the customer directly to the delivery carrier at the time of delivery. We do pay for your brokerage fees associated with the shipment.
Back to Top
What countries do you ship to?
We're sorry, but due to high custom fees and shipping issues, we have a restricted list of countries that we're able to ship to. Bidders from these countries will be able to win auctions and complete transactions.
These are the ONLY countries we ship to:
| Australia |
Jamaica |
| Austria |
Japan |
| Bahamas |
Luxembourg |
| Belgium |
Monaco |
| British Virgin Islands |
Netherlands |
| Costa Rica |
New Zealand |
| Denmark |
Norway |
| Finland |
South Korea |
| France |
Spain |
| Germany |
Sweden |
| Greenland |
Switzerland |
| India |
United Kingdom |
| Ireland |
Italy |
Back to Top
Can I ship to an address other than my billing address?
For your convenience, we offer shipping to anywhere you want. You'll have the opportunity to enter a shipping address during checkout.
Back to Top
Payment Questions
How do I pay for my item?
Within a few minutes of the close of an auction or the use of the ‘Buy It Now’ feature, you should receive payment instructions via email from sales@shoemetro.com. If you did not receive the email, you may either click on the check out icon in your auction, or click here to enter your checkout. You will need your item number, as well as your auction registered email address to access your invoice. Simply enter your shipping and billing addresses, select your payment method, and process payment accordingly! If you've bought multiple items, you only need to enter one ‘Auction Number’ and the system will automatically locate and combine your other orders. Shipping charges will be consolidated saving your some money!
Back to Top
What is your mailing address?
ShoeMetro
Attn: Accounting
8960 Carroll Way Ste. 100
San Diego, CA 92121
NOTE: If you are sending payment for an item please make sure you've completed our checkout or else your order won't be in our system and will cause major delays. Click here to enter our checkout.
Click Here for return instructions Refunds (PDF)
Back to Top
Have you received my payment yet?
Paypal:
You should receive a payment confirmation email after your payment clears Paypal.
Credit Cards:
Credit card payments should clear within a few minutes and you should recieve a confirmation email shortly after you have paid.
Check your payment/shipping status:
Log into your account w/ your email address and item number. Your order order status is on the bottom right. Click here to enter
Back to Top
What types of payments do you accept?
We gladly accept Paypal and Credit Cards (Visa, MasterCard, American and Discover) through our secure checkout. Sorry, we do not accept money orders, personal checks, cashiers checks or company checks.
Back to Top
How long can I wait to pay for my item?
From the moment an auction ends or a Buy It Now is completed, you have exactly 7 days to complete payment. On the 8th day, we will cancel the transaction, re-post the item for sale and file with eBay for a refund of Final Value Fees that we incurred on the sale.
Back to Top
Is it safe to use my credit card on ShoeMetro’s Checkout?
Shopping at ShoeMetro is safe and secure. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information.
Back to Top
Is my personal information kept private?
ShoeMetro considers the information you choose to share with us personal and confidential. We will not share, rent, or sell any of your personal information.
Back to Top
Do you charge sales tax?
We're required by state law to implement sales tax where we have a presence. That means all California shipping addresses will incur 8.75% sale tax.
Back to Top
How do I redeem my eBay or Paypal gift certificate?
Simply visit our checkout, enter all the necessary information, then select payment method as Paypal. You'll be directed to the official Paypal site to complete payment. There, you should be able to see a entry field for "coupon code or gift certificate code."
Back to Top
Returns
What is ShoeMetro's Satisfaction Guranatee?
If you are not completely satisfied with your purchase, you may return any unworn merchandise to us for up to 90 days from the date of purchase. If there is anything we can do to help you to avoid returning the item to us, please email us at sales@shoemetro.com.
Click on this link to download our Return Form from our website. Fill out the form in Adobe Acrobat or by hand and return it with the shoes. Please email us with any questions you might have.
Return Form (PDF)
Back to Top
What is your return policy?
ShoeMetro offers one of the best return policies on eBay!
We have a 90 Day - 100% Satisfaction Guarantee! If you are not totally satisfied, you may return your product for a full refund less shipping charges.
Refunds must meet these simple requirements:
- Item must be in unworn. (Tried on only for fit and sizing)
- Item must be returned within 90 days of delivery.
- Return form must be included with return inside box.
Click on this link to download our Return Form from our website.
Return Form (PDF)
Your refund will be issued in the same manner as you paid. An email confirmation will be sent after your return is processed.
Back to Top
Do you offer Exchanges?
ShoeMetro will make every effort to fulfill your request for an exchange. Please contact our Customer Care team at sales@shoemetro.com. We could assist you further in details with an exchange.
Back to Top
I've returned my shoes, when will I receive my refund?
After your shoes have arrived at our facility, our Returns department processes it within 7 business days. We process returns in the order they are received. Once we do, we will send you an email confirmation immediately after your refund is issued.
Back to Top
I received the wrong item? What do I do?
ShoeMetro strives to keep our customers satisfied but sometimes we do make mistakes. We're very sorry that you received the wrong item and hope the make the return as painless as possible.
Please email customer service at ebay@shoemetro.com and include your order number or item number. After we receive your email, we will send you a return label via email so you can return your shoes. If you can't wait then please feel free to return the item yourself and you will be reimbursed for your return shipping.
Click here for return instructions.
In many cases we do have your shoes in stock and we can ship your correct pair as soon as your incorrect pair gets picked up. Returns will be inspected to insure that they are unworn condition. Sorry for the inconvenience.
Back to Top
My order was damaged during shipment. What do I do?
I'm sorry to hear about your damaged package. We will contact the courier and file a claim on your delivery. Please email Customer Care at ebay@shoemetro.com, with details of your shipment. Also, if you refused the package, please let us know that as well. If there is a replacement pair available, we will make arrangements to ship a replacement.
Back to Top
) 
