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| Q:Merchandise Authenticity |
|
| A:We always stand by the merchandise that we sell and guarantee that our Name Brand Products are 100% authentic. All of our inventory purchases
are made directly from the manufacturer, authorized representative, major department store or name brand outlet stores. |
| Q:Once you receive the payment how long will it take you to ship. |
|
| A:Next business day. If your payment is received before 12:00 noon it is shipped that same day. If your payment is received after 12:00 it will be shipped the following morning. We ship Monday through Saturday morning. |
| Q:Do you offer exchanges. |
|
| A:Yes we will exchange your merchandise for the same or any other type of merchandise available of equivalent price. Please note that the Buyer will be responsible for paying the returned shipping charges. |
| Q:Our Return Policy |
|
| A:Your satisfaction is guaranteed. If you are dissatisfied for whatever reason within the first 3 days of receiving your order email us for a merchandise return approval. Upon receipt of the returned merchandise we will refund you immediately for the full purchase price amount. Returned merchandise must be in the same box
it was originally shipped. |
| Q:Do you have a limit as to how many items you can purchase at a given period of time. |
|
| A:Yes maximum 10 items in a 7 day period. If you need to purchase more than 10 items at a time kindly email us and we will accommodate your needs. This store policy was created to protect
both the Buyer and the store's interest. |
| Q:You received the wrong item. ( sorry………) |
|
| A:In the unlikely event that the wrong merchandise was sent to you we will email you a pre-paid USPS label so that you may ship the package back
to us at our expense. Kindly print the label from the email, tape it on the box and send it back to us. Please let us know when the item was shipped. Immediately upon receipt of the item we will credit you. |
| Q:Feedback……. |
|
| A:We like many other eBay store owners use the “automated feedback system” created by eBay for store owners to simplify this task. Once you leave us your Positive Feedback the eBay automated feedback system will automatically respond with a Positive Feedback. We stride & ask for a Positive “5 Star Rating” evaluation with the Detailed Seller Rating. |
| Q:More Feedback Information... |
|
| A:A “5 Star” rating in all of the 4 “Detailed Seller Ratings”/“Item as Described, Communication, Ship time, Shipping and Handling Charges” which ebay asks you to grade us on mean significant discounts at the end of our billing cycle ranging from a 5%-20%. We then pass on these discounts to the Buyer as lower selling prices and more Free Shipping! TKS |
| Q:“TRADEMARKS AND LEGAL DISCLAIMERS“. |
|
| A:All name brands and brand trademarks which we display throughout our store For sale are the sole property of their respective trademark owners and are not the property of Shoes-N-Handbags llc or its owners. No relationship stated or implied exists between Shoes-N-Handbags llc and the respective brand owners. |
| Q:Customer Service. |
|
| A:We pride ourselves and our Customers have attest to it that we have excellent Customer Service. Our Customers interests always come first before ours. "Thank You" for shopping with us. |
| Q:Email contact information: |
|
| A:customerservice@shoes-n-handbags.com
info@shoes-n-handbags.com |
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