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Shop It All Store - Shipping and Returns
HERE ARE THE 5 MOST IMPORTANT THINGS:
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Be
sure your e-mail address listed with ebay/paypal is the correct one as
correspondence is done through ebay most of the time. Most of our
customers do not have phone numbers listed, so we must rely on e-mail to
get in touch with you.
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We
request every customers phone number for shipping purposes ONLY.
Freight items will ship to the nearest Hub to your address and the
delivery company will need to call to schedule a good delivery time and
date with you. When we ship in-stock items, we like to provide
UPS/FEDEX/USPS with this information also in case there are any problems
and they need to contact you.
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Please be sure to include a daytime phone number for
shipping purposes. Yes, we are repeating ourselves for a reason.
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We
cannot change address information after we receive your
payment - especially after the item has already shipped. Please be sure
your "ship to" address is where you want it to go. If you are
planning a move, please e-mail us for estimated delivery date and please
specify your request. Any packages that are returned due to non-delivery
will fall under our normal return policy: any and all shipping charges
incurred and a 30% re-stocking fee.
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WE DO NOT ALLOW ANY PICK UP OF ANY ITEMS. WE ARE
NOT A WALK IN RETAIL STORE.
Please read the whole
description on the item before purchasing or bidding. *
We reserve the right to refuse any sale. If you have 0 feedback or any
negatives in recent months and purchase any item over $100 we reserve the
right not to complete the sale with you. You will be notified ASAP if
this pertains to you.
We do not guarantee ship dates or delivery dates. We generally ship our "In
Stock" items within 1-3 business days. During the holidays it could take a
little longer, but you will receive tracking information for your item so
you can keep track of it to know where it is at all times. Some items are
drop shipped from various sources.
We will only use your information with outside parties to the extent
necessary to complete your order.
If your item is being shipped out of the
manufacturers warehouse then shipping of the item could take anywhere from
1-2 weeks to ship out. Please be aware of this when expecting your item(s)
to arrive. During the holidays it could take a little longer, but you will
receive tracking information for your item so you can keep track of it to
know where it is at all times.
We will always keep you up-to-date on the status of your item. As soon as we
have new information about the shipping of your product, backorder
notifications or cancellations, you will be contacted ASAP!
Shipping times are never guaranteed since we cannot help how fast the
manufacturer or shipping company can get your item to you.
Sellers are basically at
the mercy of the shipping companies. We are always concerned about our
products getting to our customers on time and in perfect condition.
Ultimately, we cannot take responsibility for the shipping companies
mistake if they make one. If we could, we would deliver all these items
ourselves so we'd know they would get there in perfect condition. Just send
us an e-mail and let us know what happened and we'll try to fix it for you
as fast and efficiently as we can.
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* * ALASKA &
HAWAII ADDRESSES: * *
Some of our items
are available to you. Free Shipping items do not apply to
any address outside the lower 48 states (including military).
Please read auction details and e-mail us with any questions.
Most of the time the shipping costs are high since we sell such
heavy/large items, but sometimes there isn't much of a
difference in the shipping costs, so please e-mail before
bidding and provide a full address for quote.
* * PO BOX
ADDRESSES: * *
We do not ship to PO
BOXES.
* * MILITARY
ADDRESSES: * *
Only a certain
number of our auctions are able to ship to these addresses.
Free Shipping items do not apply to any address outside the
lower 48 states (including military bases). Please e-mail us for
availability before bidding. There is generally an extra
handling/shipping charge associated with these types of
addresses.
* * CANADIAN
CUSTOMERS: * *
We can ship
any of our
Prepac
furniture items to you with no additional fees at delivery. It
will be in the eBay auction details if Canada shipment is an
option.For other items - please view auction details or e-mail
us with any questions.
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Prices are
per item, unless otherwise stated. If we include a BONUS item, it
will be sent free of charge to you (returns on bonus items are NOT allowed)
If there are
multiple photos, descriptions noting other sizes/colors etc., please e-mail
if you have any questions on what item is actually for sale and the
quantity. We normally do not sell multiple items in any auctions except our
bedroom sets. Once again....please E-MAIL us if you aren't certain.
Thanks.
Prices &
availability of products are subject to change without notice. Errors will
be corrected where & when discovered, and we reserve the right to revoke any
stated offer and to correct any errors, inaccuracies or omissions including
after an order has been submitted and whether or not the order has been
confirmed and your PayPal/CCard account charged. We will promptly issue a
full refund when necessary.
The Colors of
our products you see will depend on your monitor settings and therefore we
cannot guarantee that your viewing of any color will be accurate.
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Products are shipped to your door via
UPS/FEDEX/USPS. Most deliveries are
made Monday thru Friday. We cannot give out exact delivery dates, we
only can give you an estimate of when your item will or that it has
shipped. Some orders will require a Signature at the time of
delivery. Here is some information on UPS deliveries: |
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To receive your shipment
on the first delivery attempt, track the shipment and leave a note
for the driver on the scheduled delivery day. The note can instruct
the driver to either leave the shipment, or, if a signature is
required, deliver it to a nearby neighbor who is home during the
day. Other options include having shipments sent to an address where
someone is available during the day. |
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UPS InfoNotice®
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We left you a UPS InfoNotice because no one was available when we
tried to deliver or pick up your shipment. The UPS InfoNotice is a
powerful tool that enables you to track your shipment, change
delivery options, or pick up your shipment. See the selected
sections for details.
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Missed Delivery Notice
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At the top, you'll see the date the UPS InfoNotice was left and
whether it was the first, second, or final attempt. UPS makes up to
three delivery attempts, excluding weekends and holidays. UPS will
return to shipper all Ground packages after the third delivery
attempt, with the exception of packages where the shipper requested
a delivery signature. All Signature Required, Adult Signature
Required, Air, UPS 3 Day Select® and International
packages will be held for five business days to give the customer
time to make arrangements to receive their packages.
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The Next Attempt
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We'll also tell you the day and estimated time of the next delivery
attempt.
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Shipment Information
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The middle of the UPS InfoNotice contains other information, such as
whether the shipment is C.O.D. or a signature is required. If an
in-person signature is not required, you can sign the UPS InfoNotice,
put it back in its original location, and the driver will leave your
shipment on the next delivery attempt. If an adult signature is
required, the sender may instruct us not to leave your shipment with
a neighbor. We will try to redeliver, or you can arrange to pick up
the shipment.
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Shipment Location
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If the driver was able to leave your shipment at an alternate
location, your UPS InfoNotice indicates where the shipment was left
(for example, your garage, back porch, or leasing office).
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Collecting Your Shipment
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The UPS InfoNotice number, located above the barcode, enables you to
track your shipment, confirm delivery, reschedule the delivery date,
arrange to pick up your shipment at a UPS Customer Center, have your
shipment delivered to a different address, or return the shipment to
the sender. Select the Tracking tab, enter your
UPS InfoNotice number in the Tracking Numbers field
and follow the instructions.
Note: Delivery
Change Requests made after 7:00 p.m. will be processed the following
business day up to the day of the final delivery attempt. Will Call
(hold for pick up) requests may be made up until 11:59 p.m. to be
processed the next business day.
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Plan Ahead and Receive Your Shipment as Soon as Possible
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To receive your shipment on the first delivery
attempt, track your shipment on UPS.com® and leave a note
for the driver on the scheduled delivery day. The note can instruct
the driver to either leave the shipment, or, if a signature is
required, deliver it to a nearby neighbor who is home during the
day.
If you have received an UPS InfoNotice after one
delivery attempt has been made, you can change your delivery options
on UPS.com. Your options are:
- Will Call: Hold the shipment for pickup
- Deliver to Another Address: Reroute the
shipment to a new address
- Reschedule Delivery: Hold the shipment for
delivery on a future date
- Return to Sender: Return the shipment to
the shipper
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Please Note:
The shipping times we quote are estimates, not guarantees. When it comes to
order times we are depending on the factory to provide us with prompt
shipments. If we find that there's going to be an unusual delay for your
order, we will notify you.
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DAMAGE??????
Damage or Defective?
Shipping damage does happen from time to time. It is your
responsibility to report damage, shortage or discrepancies. Please
examine your item upon delivery.
- - GROUND SHIPPED ITEMS - -
Carton's received with minimal damage or Concealed Damage
If you receive your product and the box looks a
little beat-up, don't worry. Any damage visible or concealed in the
carton can be dealt with. You will need to identify the
damaged parts by referencing the part number and description in the
assembly instructions. We recognize getting you a replacement part
is a priority. All parts orders are normally processed within 3
business days and will be shipped via UPS Ground or mail. Ground
shipments typically take 5-7
business
days after shipment. It is required that you keep the original
package for inspection purposes or other circumstances. Please note
we reserve the right to request digital images be taken of any items
that are reported as damaged. Digital images are required by the
manufacturer in order to provide proof of the damage to the freight
carrier. Your cooperation and understanding is appreciated as
digital images are critical to being able to promptly resolve damage
issues.
Carton's received with excessive damage
If you receive your product with excessive carton
damage (greater than 30% of the parts damaged) please contact us for
assistance. We will quickly determine the extent of the damage, and
supply replacement parts, or at our discretion call UPS and arrange
for a replacement. All parts orders will be processed within 3
business days and will be shipped via UPS Ground or mail. Ground
shipments typically take 5-7
business days after shipment. It is required that you
keep the original package for inspection purposes or other
circumstances. Please note we reserve the right to request digital
images be taken of any items that are reported as damaged. Digital
images are required by the manufacturer in order to provide proof of
the damage to the freight carrier. Your cooperation and
understanding is appreciated as digital images are critical to being
able to promptly resolve damage issues.
Refusing a delivery
DO NOT refuse delivery or send back product(s) without first
getting a Return Authorization (RA#) from us. If you do not follow
this procedure when returning an item, you will likely encounter
difficulty with replacements or credits.
We cannot be held responsible for any delivery companies damage or
where they may leave your item if you are not present for the
delivery. Most delivery companies leave the item by the
front/side/back door and most try to keep the package "hidden" so
there is little chance the item gets stolen. If your item is left
and the package is stolen, you MUST call the delivery company to
report this and we also recommend you call your local police
department. If there is concealed damage you must notify us
within
5 business days of receipt. Any claims made after that time
will not be honored. You MUST retain all original packaging until we
advise if your damaged item will be picked up for return or if you
will be able to dispose of the item. The delivery company may need
to inspect the item and packaging. In the event the manufacturer
requests a pick up of the damaged item, it will not be accepted for
return unless it is repackaged in its original packaging. Depending
on the severity of the damage, you will either be sent replacement
parts or an entire new item at the manufacturers' discretion at no
additional charge. In the event you are not willing to accept a
replacement, your order will be handled in the same fashion as a
general return. If multiple delivery attempt are made by the
delivery company and the package(s) are returned to sender, you will
be responsible for any and all shipping/handling charges plus the
normal 20% re-stocking fee. We
try very hard to avoid sending you a defective or wrong item and we
realize it costs you time and money to return a product. However,
just as a major retailer such as Wal-mart does not give you gas
money when you return a product we cannot absorb the cost of
shipping the product back to us, it is effectively a cost of
convenience. We will however absorb the cost of resending the
exchange back to you.
- - FREIGHT (TRUCK) SHIPPED ITEMS - -
We do
not accept ANY returns on freight shipped items. Ground Shipping
Items policy applies and also:
Please examine your item upon delivery. If your order arrives with
visible damage to your product, please refuse the delivery
of the damaged ones (accept any other boxes in the order that aren't
damaged). PLEASE NOTE THE DAMAGE WITH THE DELIVERY COMPANY -
ON THE RECEIPT. If the box has some damage, but no visible
damage to the product at that time, please write "Possible Concealed
Damage" on the delivery receipt. If you do not note any damage with
the delivery company, we will not be able to assist you with any
damage claims. Keep the Bill of Lading (receipt) for future use.
RETURNS
We understand that circumstances
do arise and will work with you on returning your item, as long as
the item is in NEW condition as it was sent to you. We do not
accept returns on used items or partially assembled items. All
returned items must be new in the original packaging. There will
be a 20% re-stocking fee when returning items. The re-stocking fee
is based on the manufacturers' policies on returns. Shipping charges
will not be refunded - either way (that means outgoing & return)
Since we do offer free shipping on all of our items, the original
shipping costs to ship the item (s) to you will be deducted from
your refund amount. Your package must have a RA# on the package and
your package will be inspected upon arrival. Any returned item must
be received within 14 days of your initial delivery. All
returns must be insured and sent by a traceable carrier such as
UPS/FedEx/DHL. This does not mean you should contact the delivery
company after the delivery and refuse so they are sent back using
our delivery company account. All packages being returned must
be used by your own account and with your own funds. All
credit cards will be refunded upon receipt and inspection of the
merchandise returned to the manufacturer. Please allow one or two
billing cycles for your credit to appear. Refusing free
replacement parts is considered buyers remorse and the return will
fall under our regular return policy. The same goes for "changing
your mind" or "I don't like the quality". We encourage all of
our customers to ask questions about an item before bidding - we
will always give an honest answer.
We STRONGLY recommend that you fully insure
the package you are returning. THIS IS FOR YOUR PROTECTION,
in the event the package is lost or damaged in transit. We suggest
that you use a “traceable carrier” that can provide you with “proof
of delivery.” Shop It All Store shall not be responsible for items
returned that are lost or damaged in transit. Postage and handling
charges, both to and from the warehouse will be paid by you, the
customer, and is non-refundable. At our discretion Shop It All Store
may reimburse shipping charges related to the exchange of defective
products. If product is not defective upon return to our warehouse,
our normal return policy applies. Shipping insurance must have been
purchased or included in the shipping prices for validation.
Please be careful when ordering furniture and let
us know if we can be of assistance in selecting the right
furniture for your situation. Always measure the space you are
placing the furniture. Sorry we cannot accept returns for
assembled merchandise. Any returns must be in their original
packaging & unopened. Items will not be authorized for
return after 15 days from the delivery date. Your credit card
will be refunded once the manufacturer receives the returned
item.
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