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What are factory refurbished products?
Factory refurbished products are remanufactured goods that have been returned from a consumer, retailer or trucking company. Refurbished products may, or may not have been used by a consumer. They have been cleaned, inspected to meet original mechanical and electrical condition and are re-tested to ensure that they meet KitchenAid's high standards of quality. Refurbished products may contain cosmetic blemishes (i.e. scratch, paint chip, stain, etc.) which are not covered under the manufacturer warranty. KitchenAid offers a 6-month limited warranty on all factory refurbished products.

Why was the "Factory Refurbished " item sent back?
There are many reasons an item will be sent back to the warehouse. These include: Overstock of inventory from a retailer, item discontinued, item returned by customer for various reasons, including color exchanges, exchanged items, etc. However, all items are reconditioned and re-boxed to sell at a lower cost. Most often these items are in brand new condition, but cannot be sold as "New".

Is the item I am bidding on NEW or FACTORY REFURBISHED?
"shopKitchenAid" eBay store sells new and factory refurbished products, each item listing will specify whether the item is NEW or FACTORY REFURBISHED on the item listing auction page.

Are more colors available for purchase?
Color choices are limited to the specific color identified in each individual eBay listing. Unfortunately, inventory levels fluctuate beyond our control. To ensure we have product availability we list a specific color for each individual listing.

Will the corded appliances listed in the KitchenAid eBay store work outside the United States?
No, at this time we only sell products that are approved for use in the United States. The KitchenAid warranty will not cover products sold in the US that are taken to other countries for use.


Reference the Shipping Page for Shipping Information and the KitchenAid Shipping Policy.


What types of payment do you accept?
We only accept PayPal payments from "confirmed" addresses. PayPal payment includes all major credit cards (VISA, MasterCard, AMEX, & Discover). You will be required to provide the CVV number on the back of your credit card in order to complete checkout. We do not accept payments via cashier's check or money order.

Do we charge sales tax?
We charge sales tax on all orders. It will be added at the rate in effect for your ship to address at the time of purchase.

How is sales tax calculated?
Sales tax will be added at the rate in effect for your ship to address at the time of purchase. Sales tax varies in areas with State, County, City and District rates. Sales tax will be added at the appropriate rate at the time of purchase. The rates listed by eBay are guidelines to provide a general idea of your sales tax rate, however your exact rate will be billed at checkout.

When is my payment due?
Immediate payment is required to avoid checkout cancellation. If payment is not made immediately orders will automatically be canceled.

Do we accept payment terms?
No, we do not offer payment terms. Orders that are not paid within 24 hours will be canceled.


How do I cancel my order?
All sales are final, items purchased or auctions won from The KitchenAid eBay store are not returnable. Orders are immediately processed once payment is received and are unable to be canceled.

What do I do if there is a problem with an order?
If you have questions about purchases made from KitchenAid's "shopKitchenAid" eBay store contact us through eBay's Message Center.

What do I do if I receive the item and it is damaged or missing any pieces as advertised?
Damaged or missing pieces are handled under the factory warranty. If your item arrives damaged, or missing a part please contact KitchenAid Customer Service at 1-800-541-6390 Monday through Friday from 8am to 8pm EDT.


How large of an order may I place?
There is a $1,000 order limit per customer per month. Please note that this order maximum is subject to change at any time without notice.

How do I receive a rebate for an item purchased on your eBay site?
Rebates are only available for NEW items, if there is a rebate being offered on the KitchenAid website. Rebate forms can be downloaded from [URL Link to Rebate Page]. Rebates are processed by a third party, we are not responsible for any customers who may or may not receive a rebate.

National Rebates are valid for eBay purchases from "ShopKitchenAid" ONLY.
The exclusion on the rebate form that states, "Purchases through online auction sites will not qualify." does not include the KitchenAid eBay store. The rebate form will be honored for purchases and auctions won at the KitchenAid eBay store. Purchases made at other eBay stores are not valid and will not be honored.

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