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SHIPPING INFORMATION

  • All purchases are shipped via FedEx, please reference FedEx's website for shipping times and delivery specifics.
  • Most orders ship within 24 hours, but processing times could take up to 3 business days to ship. National holidays require an extra business day to ship.
  • Shipping rates and delivery times apply to lower 48 states only, please allow extra time for deliveries beyond the Continental US.
  • We generally combine items for shipping when more than one product is ordered and has the same shipping address.
  • International shipping is NOT available. (Including shipping to Mexico and Canada)
  • To ship to an APO or FPO, choose Economy Shipping (1-10 business days), your order will ship FedEx Smartpost to be delivered by the USPS.
  • Orders without a physical shipping address will NOT be processed.
  • Payment must be complete before orders will be processed for shipment.
  • Orders shipped to Alaska and Hawaii may have longer delivery times. Reference FedEx for detailed shipping information.
  • KitchenAid does not ship on Sundays or National Holidays. Please allow additional time for order processing and shipping.

SHIPPING INTERNATIONAL

INTERNATIONAL SHIPPING IS NOT AVAILABLE - Items Sold in the KitchenAid eBay Store are only approved for use in the United States. These items are designed to meet US UL Standards and are not guaranteed to work in other countries. The KitchenAid Warranty will not cover products sold in the US that are taken to other countries for use.

SHIPPING FAQ

If I use the "Buy It Now" purchase option, will I get Free Shipping?
Free Shipping is only offered on selected items in our store. Please review the entire listing to make sure the item you are purchasing is a Free Shipping item BEFORE you buy. Under "Shipping Information" on the listing page, all information is given about the shipping costs and terms. Free Shipping only applies to Economy shipping (1- 10 business days).

Why does my item have a USPS tracking Number?
Your item was shipped FedEx SmartPost shipping service which utilizes the United States Postal Service® (USPS) for final delivery. FedEx SmartPost reaches every U.S. address including APO, FPO, PO Boxes, Alaska and Hawaii. Reference FedEx SmartPost for more information.

Can we ship to a PO BOX, APO or FPO?
We can ship to FPO or APO addresses. Economy Shipping (1-10 business days) MUST be selected to ship to APO or FPO. If another shipping method is selected to ship to an APO or FPO KitchenAid will automatically change the chosen shipping method to Economy Shipping (1-10 business days). Shipping to APO or FPO addresses may take up to 8 weeks for delivery. KitchenAid requests a physical address for shipment on all other orders, sorry no PO boxes allowed.

What is Economy Shipping (1 – 10 business days)?
Economy shipping is a best rate selection between FedEx Ground and FedEx Smartpost. Economy shipping may take up to 10 days for delivery.

When will your tracking information be available?
Your tracking number will be updated in eBay and sent to you the following business day after your order ships.

Do you ship on holidays?
No, please allow an additional business day if you order is placed or processes on a weekend or national holiday.

If I "Buy it Now" or win an auction and pay immediately, when will I receive my item?
Our items usually ship within 1 business day following approval of your payment. Delivery times vary based on the chosen shipping methods, consult FedEx for exact delivery times of their shipping methods. Orders shipped to Alaska and Hawaii may require additional shipping time. We are not able to ship to Puerto Rico or the Virgin Islands at this time. Reference FedEx for detailed shipping information.