 |
| Q:What is your return policy? |
|
| A:For the item return, please notify us of it within 30 days from the receipt of your order and pack it to ship back to us. As soon as it arrives, we refund you with your payment for the item and the shipping cost. We would like you to bear the return shipping cost and cooperate with us for careful packing. |
| Q:Do you combine shipping? |
|
| A:If you are still bidding, we are happy to
hold your items for combined shipping, so please let us know. For a combined shipping(more than one item), we will send you an invoice with actual combined shipping cost and the grand total. |
| Q:When can I expect my order to arrive? |
|
| A:We mainly ship small items from the post office by EMS (Express Mail Service).
With EMS, the item will arrive in 4-6 business days and you can track the shipped item on the Japan Post website with the tracking number of the parcel. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:You can see the shipping cost on each item page. If you buy more than one item, there may be the reduction of the shipping cost. If you request cobined shipping, we will inform you of the final estimate of the shipping cost via e-mail. |
| Q:Do you ship internationally? |
|
| A:We deliver our items worldwide. If your country is not included in the shipping cost list of the item, please contact us via e-mail and we will inform you the shipping cost to your country. |
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