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Terms And Policies
Return Policy
We've simplified our return policy to make it easier for you. Please contact our customer service department by calling 1-866-864-8488 or reach us at support@sierralivingconcepts.com. You will then receive a support ticket with a Return Authorization Number. Please include the Return Authorization Number (RAN) with your returned item(s). If you are not completely satisfied, kindly return the item(s) within 14 days of receipt of goods and we will credit the purchase amount of the merchandise. Shipping charges and/or return shipping charges are non-refundable. If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded.. Please make sure that returned items arrive in the same condition as when they left the warehouse. For damaged package claims, see our Damage Policy below.
Damaged Items Policy
At SierraLivingConcepts.com, we take great pride in backing all our furniture with a 100% Satisfaction Guarantee! To ensure that your precious order reaches safely, we personally inspect each item multiple times before shipping and use the industry best packaging to ensure safe delivery. In the rare case of damage, we will ensure that you get a brand new replacement product at no charge and for minor damages, we will work with you to get it locally professionally restored in brand new condition, at our expense.

Before delivery we will also send you detailed instructions on the simple process to file the damages with us. Please be assured that your purchase is entirely safe with us and just like hundreds of our customers, you will love the end product and cherish it for a long time!.

If you choose not to go with any of our recommended resolution we will gladly refund your purchase price less the shipping charges and restocking fee based on the situation. If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded.
Cancellation Policy
All our products are handmade & mostly made to order for our valuable customers. As soon as the order is placed, we initiate a sequence of events which ultimately results in you receiving the product of your choice. Orders usually are processed the next business day after you place your order, pending payment approval and order verification. To expedite the cancellation process, please contact our customer service department by calling 1-866-864-8488. All our furniture are handmade by skilled Artisans using Pure Solid Wood and hence any cancellation after manufacturing begins incurs wastage of precious wood & labor cost. For this reason, once manufacturing has begun, we are required to charge a cancellation fee equal to 25% of the total order. Due to the overhead of logistics, if your order is cancelled after it has been shipped the fee would be upto 40%, though based on the situation we assure that we will do our best to make the cancellation process smooth for you. We at SierraLivingConcepts.com try to remain the most customer friendly furniture website on the internet and will make every attempt to assist you in the cancellation of your order.