Unlikely. We shop the internet, catalogs, shopping services and more to make certain our store contains the most competitive prices and best value. And we guarantee it! If you find a lower price within 30 days of your purchase, we will refund you the difference in the form of a credit of up to $50. Simply send us the advertisement or web page. The product advertised must be an in-stock, factory sealed item from an authorized dealer offering the same product. Used, "B" stock, scratch and dent, internet auctions, demos, or similar items do not qualify.
Absolutely. We use FedEx, YRC, or USPS to deliver your package. All of the items we ship are packaged carefully and fully inspected to insure that the merchandise arrives in perfect condition.
Shipping Damage - Although unlikely, on occasion, an item gets damaged while in transit. If you receive an order and you believe there is shipping damage, call a Sigler Music team member immediately. If necessary, Sigler Music will handle the freight damage claims process and also provide you with replacement options.
Usually when a box shows some wear and tear, the product inside is in perfect condition. Please be sure to inspect the contents. The shipping carton and packing materials are designed to protect the product from normal shipping and handling.
Products with manufacturer defects are rare. If you receive a product that you believe is defective, call Sigler Music immediately to speak with a product specialist. If necessary, a return authorization and a return service label will be provided to ship the defective item back. The product will be returned to the manufacturer or to our facility and a replacement will be shipped to you (if a replacement is available). Upon inspection, if we determine the product failed within 30 days of purchase, Sigler Music will cover the freight cost to have the replacement shipped to you.
***Please Note: Oversize items need to be repaired locally whenever possible. A Sigler Music team member can help you find a nearby service center.
If you are not satisfied with a product, you may return it for a refund, store credit, or you may want to exchange it for another product. Returned products will be refunded the sale price indicated on your sales receipt minus shipping costs and any restocking fees (if applicable). If your purchase qualified for Sigler Music's Free Shipping Promotion, the actual shipping cost will be subtracted from your final refund/credit. Please note, if you decide to return an instrument but keep the bundled accessories, your refund will be reduced by the regular advertised price of the non-returned items.
To receive an RMA (Returned Merchandise Authorization), you MUST call a Sigler Music team member within 30 days of the purchase date at 1-800-281-6607.
Products must be returned in the manufacturer's original package and internal packaging. Accessories, software and manuals MUST be included. Incomplete returns may be refused or subject to a re-stocking fee. (minimum 25% of the purchase price)
Pack your return securely and insure it. Put the RMA number on the shipping label. Packages without a valid RMA number posted will be refused and returned.
Returned product should be in "new" condition. Returned product that shows wear or abuse will either be refused or subject to a restocking fee. (minimum 25%)
Please do not write on the original manufacturer’s box.
Returns should be received within 14 days of the date the RMA was issued. Allow 10 days for refund to be administered after we have received the return.
Non-Returnable Items - We do our very best to help customers when they request to return an item. Customer service is our first and foremost concern. However, there are a few items that are non-returnable. These items include:
International Shipments/ Special Ordered Items/ Custom Built Items/ Items shipped via FedEx Oversize 3/ Warehouse Clearance items/ Electronic Drum Sets/ Cymbals/ Used Items / Headphones/ Microphones/ Earphones/ Opened Instrument Strings
If you have any questions about our Sigler Music 30-Day Guarantee or anything else, please call us at 1-800-281-6607 or send us an email to returns@siglermusiconline.com.
We collect information from you when you place an order or subscribe to our newsletter.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
a)To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
b)To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
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