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 Signing Time Store

Signing Time Store

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 Signing Time Store is your eBay destination for Signing Time and Baby Signing Time products! Hands down, Signing Time is the best way to teach children American Sign Language through entertaining DVDs as you play, sing, and sign along with Rachel, Alex, Leah, and Hopkins! Come Sign With Us!
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Support FAQs

Here are the answers to some of the more common product support questions we receive. If your question is not answered here, please contact us at

Two Little Hands Productions

623 East Fort Union Boulevard
Midvale, UT 84047
Phone: 801-676-4440 9am-5pm MST
Fax: 801-880-5151

Q. Are the Signing Time! DVDs formatted for use outside the United States?

A. Our DVDs are all Region Formatting.

Q. My DVD does not work. Will you replace it?

A. In order to best solve the problem for you, we will need you to answer a series of questions and email them to Please answer the following questions:

  • Do you have an original order number for the product? If so, what is that order number? If not, what was the name that the order was shipped to? When was the order placed?
  • What exactly is happening when you try to play the DVD? Has it had this problem from the very first time that you inserted the DVD into the DVD player?
  • Have you tried playing the DVD in more than one DVD player? What is the model and make of each DVD player that you have tried it in?
  • We will also need your name, phone number and mailing address.

We ask these questions to help us nail down the problem and be able to really determine the problem so that we can come up with the best solution.

Q. I have broken, scratched, or damaged my DVDs. Is there a way I can get a replacement?

A. We do have a replacement program that is designed to help customers with damaged merchandise due to customer handling. We will need you to send in the damaged disc(s) along with a check or money order made out to Two Little Hands Productions for $5 per disc and we will have a replacement sent to you. It is also very helpful if you include a short note of explanation. Please send the damaged merchandise to:

Two Little Hands Productions
ATTN: Returns/Exchanges
623 East Fort Union Boulevard
Midvale, UT 84047

Q. Where can I get Coupons and/or Discount Codes?

A. Coupons and/or Discount Codes are offered through our newsletters and special promotions on the online forums.

Q. How can I get DVDs donated from Two Little Hands Productions to families with special needs children, schools, or early intervention programs who can't afford them?

A. Due to the number of donation requests we receive, we can only consider requests from registered U.S. non-profit entities that will use our products in a fundraising effort. In order for us to consider any donation requests, we need to have certain information. A Donation Checklist that lists all the information we need can be requested through Please have someone of authority in your organization complete the form and send it back to us by mail, email, or fax where it will go to our Donation Committee for review.

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